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For those looking for a night job, this opportunity could be ideal for you!
If you are interested in entering the technology sector and are looking for a job opportunity In the evening, Icaro Tech is, this Tuesday, (22/10), offering an excellent job opening for a Service Desk Analyst. The company, a reference in the development of solutions in intelligent operations, is hiring professionals to work 12×36 shifts.
Requirements required by the company for this job vacancy
To apply for the job vacancy of Service Desk Analyst, it is essential that the candidate has basic computer knowledge, including familiarity with Windows and the Office package, as well as basic knowledge of Unix.
Although a high school diploma is the minimum level of education required, it is essential that the professional has clear communication skills, knows how to work well in a team and has initiative and logical reasoning.
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Additionally, a keen sense of urgency and critical thinking are valued skills.
Basic English, especially for reading and writing, is also a plus.
Candidates who have intermediate knowledge of IT, experience with customer service and experience with ticket management tools (trouble ticketing) will be given greater prominence in the selection process for this job vacancy.
Responsibilities of the new professional
The Service Desk Analyst will be the first point of contact for customer requests, providing assistance via the system, email and telephone.
Their activities include recording all interactions in ticket management tools, tracking and monitoring the customer's environment, checking systems and machines to ensure proper functioning, and performing preventative maintenance.
Other responsibilities include receiving and executing service requests, analyzing incident tickets, and, when necessary, engaging other teams for more complex solutions.
The main objective is to provide quick solutions that minimize the impact on the customer.
Benefits offered by the company
For this job vacancy, Icaro Tech offers a series of benefits that make the work environment even more attractive.
These include the possibility of remote work (Work Anywhere), flexible hours, food vouchers, meal vouchers, transportation vouchers and the famous “no dress code”.
In addition, the company is concerned about the well-being of its employees, offering access to TotalPass, health insurance, dental insurance and partnerships with professionals and establishments for personal care.
For those seeking continuous development, Icaro Tech provides assistance for postgraduate studies, language scholarships, training and even tutoring and mentoring programs.
Support for collaborator It is also seen in benefits such as home office assistance, daycare assistance, life insurance, among others.
How to apply for the job vacancy?
Applications for the Service Desk Analyst job vacancy are open until December 17th.
Click here and complete your registration
If you want to be part of a company that has been using the power of knowledge and technology to simplify people's lives since 1997, don't miss this opportunity to join the Icaro Tech team.
Very good for those who want to develop their technological capacity!
Without offering a health plan and pension, the vacancy will have high turnover.
What is the age limit for the “SERVICE DESK” analyst position?
Does this all come down to a doorman position?
And still have a little knowledge of You?
Where does the vacancy refer to the ordinance?
I understood what he meant.
“It is essential that the professional has clear communication skills, knows how to work well in a team and has initiative and logical reasoning.”
“A keen sense of urgency and critical thinking are valued skills.”
“**** English, especially for reading and writing, is also a plus.”
“experience with customer service and experience with ticket management tools (trouble ticketing) will be highlighted”
Requirements also valued in the area of concierge/janitor services.
Would you like to send a resume?!
Good luck !