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Do you want to work from home at night and still earn a good salary? Fretadão is opening a new selection process with a job vacancy for the customer service sector, check out the details!
The growth of the remote work model has brought several opportunities for those who want to work from the comfort of their own home. One such opportunity is the home office position offered by Fretadão, a leading company in the urban mobility sector, which has opened a selection process for the position of Customer Service Analyst I (CX). This position offers the chance to work from home. at night, with an attractive salary of R$2.532,00 and additional benefits totaling R$892,50. For those who have completed high school and are looking for flexible working hours, this could be the ideal opportunity.
About Fretadão: Revolutionizing urban mobility
Fretadão is an innovative company committed to transforming urban mobility in Brazil. Acting as an intermediary between passengers and transportation companies, Fretadão's mission is to improve the experience of corporate transportation users, using technology as its main ally. By joining the team, employees will not only be in a job vacancy, but will also be part of a broader mission of innovation and social impact.
With an organizational culture that values teamwork, responsibility and innovation, the company is looking for professionals aligned with these values to contribute to Fretadão's growth. Remote work has become a common practice in the company, especially for roles that allow working from home, offering greater flexibility and quality of life to employees.
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Job Description: Customer Service Analyst I (CX)
The home office position for the position of Customer Service Analyst I (CX) is an excellent opportunity for professionals who wish to work from home during the evening hours. The employee will be responsible for ensuring that Fretadão customers have the best possible experience with the services offered. The role includes customer service, registration management and efficient and proactive problem-solving.
The main responsibilities of the position include:
- Customer service: Resolve doubts and problems through different channels, such as chat, email and telephone.
- Registration management: Updating passenger information such as addresses and routes, ensuring data accuracy.
- Problem solving: Resolve critical situations quickly, offering a satisfactory solution to customers.
- Team collaboration: Participate in meetings and discussions with the team to improve customer service and satisfaction.
This remote home position is ideal for those seeking flexible hours, as the work is carried out at night, on a 6x1 shift, with alternating days off. The work environment is remote, allowing the employee to perform their duties from anywhere in Brazil, without the need for daily commuting.
Requirements to apply for the home office position
A home office vacancy offered by Fretadão is aimed at professionals with a high school diploma and some basic skills that facilitate the performance of their duties. Check out the main requirements:
- Complete high school: Graduation in progress or completed is a differential, but not mandatory.
- Customer service experience: Preferably via chat and phone, with the ability to deal with several simultaneous demands.
- Availability to work night shifts: The position requires availability to work a 6x1 shift, during the early morning shift.
- Technical skills: Basic knowledge of tools such as the Office package and customer service platforms, such as Zendesk.
Fretadão is looking for organized, proactive people with good communication skills. Previous experience working from home is a plus, but is not a prerequisite for the position.
Benefits offered by Fretadão
In addition to a salary of R$2.532,00, professionals hired for this home office position will have access to a benefits package totaling R$892,50.
Fretadão values the well-being and satisfaction of its employees, offering a series of advantages that go beyond salary. Check out some of the main benefits:
- Flex Food Swile: Monthly benefit of R$892,50 for food.
- Mobility Card and Transport Voucher: Even acting in a home office vacancy, the employee has access to these benefits for occasional travel.
- Health Plan and Dental Plan: Health and dental coverage, ensuring employee health care.
- Life insurance: Additional security for the employee and his family.
- Flexible Work Environment: The employee can choose between working from home or in coworking spaces, such as WeWork, ensuring more work environment options.
- Wellness Programs: The company offers access to online therapy sessions, partnerships with teaching platforms such as Open English, and other benefits aimed at employee well-being.
These benefits make Fretadão one of the most attractive companies for those who want working from home, with flexible working conditions and full support for professional development.
How to apply for the home office position
If you are interested in work from home at night and meets the requirements mentioned, the application process is simple and completely online. Applications are open until November 12, 2024, and can be made directly on the Fretadão website or through the recruitment platform indicated on the company's website.
Remember to prepare an up-to-date resume, highlighting your previous experiences and customer service skills. Fretadão values professionals who demonstrate proactivity and a willingness to learn, especially in dynamic work environments.
