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A healthcare company has a home office position open for those who dream of working from home on a 12x36 shift. Check out all the details of this incredible night-time home office opportunity and apply!
If you are looking for a home office position during the night shift and like the idea of working from home, this opportunity at PASA may be what you were waiting for! The Vale Retirees' Healthcare Assistance Association has vacancies for Customer Service Analyst, with a 12x36 workday, that is, you work 12 hours and rest for 36, including weekends and holidays. If the idea of a home office at night appeals to you and you want to know more about the company and the conditions offered, keep reading!
What does a Customer Service Analyst do at PASA?
As a Customer Service Analyst at PASA, your job goes far beyond providing standard customer service. The focus is to ensure that all of the Association's beneficiaries receive high-quality, fast, and effective service. This is the type of home office position for those who enjoy interacting with customers, identifying their needs, and solving problems effectively. Working from home, especially in a nighttime home office, requires discipline and commitment to deadlines and established goals.
At PASA, you will be the point of contact between various support areas and the call center, ensuring that everything runs smoothly. This includes working directly with beneficiaries when necessary, always with agility and efficiency. One of the important aspects of this night-time home office position is the analysis of customer requests or complaints, which requires a keen eye to identify the best actions and ensure customer satisfaction.
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A home office position with flexibility and responsibility
Working from home is already a great benefit, but working from home with a 12×36 shift and night shifts offers even greater flexibility. At PASA, the workday starts at 19 pm and goes until 7 am, which allows you to enjoy your day off. However, for the first three months, you will need to work business hours to adapt, with a Monday to Friday shift. This helps you to fully understand the company's processes and operations before fully entering the nighttime home office routine.
During your work, you will also act as a point of support, offering guidance to the call center team on issues of Quality, NPS (Net Promoter Score), and internal and external regulations. This role includes constant contact with the team via email, Teams and even WhatsApp, keeping communication always active so that the service remains efficient.
Check the requirements for working from home on PASA
For this home office position, PASA is looking for candidates with a high school diploma, although having a college degree in progress is an interesting advantage. Previous experience in customer service, especially in health insurance companies, can help you stand out. Basic to intermediate knowledge of tools such as Excel, PDF, and Teams is necessary to deal with the demands of the remote work in an efficient way.
Experience in both inbound and outbound customer service operations, as well as back-office and “contact us” handling, is also important. After all, the position requires good use of digital tools to serve customers and resolve issues quickly. Working from home, especially at night, can be a challenge, but experience in home office and remote customer service is also valued and can set you apart from the rest.
Benefits for those who choose to work from home at night at PASA
In addition to the flexibility of working from home at night, PASA offers a series of benefits that make the position even more attractive. In addition to a fixed salary, you will be entitled to meal and food vouchers, medical and dental care, and group life insurance. Employees have access to pharmacological benefits and vaccinations, as well as online psychology and psychiatry services. The possibility of 24-hour telemedicine is a differential that shows PASA's concern for the well-being of its employees.
Another important point is educational assistance, for those who wish to continue developing, in addition to daycare assistance for those with small children. And since life can have unexpected events, PASA also offers funeral assistance. These are benefits that demonstrate how much PASA values those who are part of its team.
How to Apply for a Night Shift Job
If you are excited about this home office position and want to work from home with all these benefits, know that the PASA selection process is now open! Applications can be submitted until December 31st on the Gupy platform website, so there is still time to prepare your resume and apply. The selection process includes stages such as logical reasoning, a Portuguese test, a video interview and, finally, an interview. After passing all these stages, you will be ready to start a new phase in your career with PASA!
Work from home in a trusted institution
PASA, which began in 1991, was created to ensure that Vale retirees and their families had access to quality healthcare. Since then, the Association has established itself as a reference in self-managed healthcare, with a team of over 300 employees dedicated to offering the best care and affection to its beneficiaries. Working at PASA means being part of a team that cares about people's well-being and is always looking for innovations to improve the lives of its members.
If you are looking for a home office position with a purpose and want to be part of an institution that truly makes a difference, this is your chance. Working from home during the night shift could be the first step towards a stable and learning-filled career at PASA. The mission of caring for people with affection and professionalism is what drives the team, and if you share this same spirit, this position is for you.
A empresa que faz o recrutamento dificilmente aprova alguém, sempre enviam e-mails dizendo que o currículo não foi aprovado, mesmo a pessoa se enquadrando nos requisitos exigidos na vaga!
Where is the vacancy??????
Where is the job?
Olá bom dia.
Estou interessado nesta vaga de emprego remoto..
Quem trabalha de noite é ****
I really need it