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Operation by the Federal Police and the CGU reveals a scheme involving R$6,3 billion in unauthorized discounts from retirees and pensioners. See how to check your statement and get your money back.
An operation by the Federal Police (PF) and the Office of the Comptroller General (CGU) revealed a major fraud scheme involving the INSS. Retirees and pensioners had their membership fees improperly discounted without authorization. The INSS fraud occurred between 2019 and 2024, according to the investigation. The embezzlement could reach R$6,3 billion. This guide shows you how to check if you have been affected by this INSS fraud and what to do.
The billion-dollar fraud scheme at INSS discovered by PF and CGU
The investigation revealed a billion-dollar scheme INSS fraud. Suspicious associations charged irregular monthly fees from retirees and pensioners. The discounts were made directly on benefits, without the consent of the holders. The CGU minister, Vinícius Carvalho, explained the method.
The associations involved offered supposed services, such as discounts on gym memberships or health plans. However, they had no real structure to provide these services. Worse still, beneficiaries’ signatures were often forged to legitimize the discounts. A CGU survey of 1.300 beneficiaries indicated that 97% of them never authorized such discounts, highlighting the scale of the fraud. INSS fraud.
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Step by step
To find out if you have been a victim of INSS fraud, the first step is to consult your benefit statement. This document details all transactions, including discounts on payroll loans and membership fees. Follow the step-by-step instructions to access your statement through Meu INSS:
- Access the Meu INSS app or website.
- Log in using your CPF and the password registered on Gov.br.
- Click on the “Benefit statement” option.
- Then click on your benefit number.
- The next screen will display the detailed statement.
- Check carefully for discounts identified as “membership fees” that you do not recognize.
How to cancel unauthorized membership fee discounts
If you identify a membership fee discount that you did not authorize, you can request that this charge be removed. This action combats INSS fraud directly to your payment. The order can be made online or by phone:
- Through My INSS:
- Enter the “Meu INSS” app with your Gov.br login.
- Click on the “new order” button.
- Type “delete monthly fee” in the search.
- Click on the name of the corresponding service/benefit.
- Read the information on the screen and follow the instructions to formalize the order.
- By Central 135: Call 135 and request the “delete monthly membership fee” service.
Blocking future undue charges on your INSS benefit
In addition to canceling an existing discount, you can preventatively block your benefit from future membership fee charges. This prevents new undue charges linked to the INSS fraud are carried out by associations. To request blocking:
- Log into Meu INSS (app or website) with your Gov.br login.
- In the search field on the home page, type “request monthly payment block or unblock”.
- In the results list, click on the name of the service/benefit.
- Please read the explanatory text carefully and follow the instructions to complete the blocking request.
Seeking reimbursement for INSS fraud
If you have been a victim of INSS fraud and had amounts discounted unduly, there are a few ways to seek reimbursement:
- Contact the Association: Call the 0800 number of the entity responsible for the discount (the number usually appears on your statement/pay slip) and request a refund.
- Email to INSS: Send an email to
acordo.mensalidade@inss.gov.brinforming about the undue withdrawal. - INSS Ombudsman: Open a case with the INSS Ombudsman to register the complaint and start the reimbursement process.
- Formal Request to INSS: File a reimbursement request directly through the Meu INSS app or website, or visit an INSS agency.
The progress of your reimbursement request can be monitored via the Meu INSS app or by calling 135.
Developments of the operation against fraud at INSS
The operation carried out on Wednesday (April 23) by the PF and CGU against the INSS fraud has already had consequences. In total, 11 associative entities were targeted by legal measures. The contracts of retirees and pensioners with these specific entities were suspended by court order.
As a result of the operation, the president of the National Institute of Social Security (INSS), Alessandro Stefanutto, was dismissed from his position. position on the same date. The name of his replacement has not yet been announced.
