6 min read 
1 comments 
Technology is essential in construction for 2025, with remote inspection, AI and AR, driving efficiency, savings and customer satisfaction.
The advance of technology is already transforming the construction industry, and it is expected to play an even more crucial role in its evolution by 2025. With the introduction of innovative technological solutions, the sector is experiencing a true revolution. The digitalization of processes, supported by artificial intelligence (AI) and augmented reality (AR), is setting new standards. These innovations are not only optimizing costs and time, but also significantly increasing the technological efficiency in all operational aspects. The construction industry, historically resistant to change, now embraces this wave of technology-driven modernization, which is essential to meet future market demands.
However, it is not just the technology that is generating significant impact. The implementation of methods such as remote inspection has brought a new dimension to the sector, increasing operational efficiency while reducing unnecessary travel. This movement to make everything more digital is also reshaping consumer behavior, which demands more transparency and agility in processes. As we approach 2025, the focus on innovative technological solutions will continue to be the main driver of this transformation, promoting notable increases in productivity and improving customer experiences. This future is no longer a distant vision, but an imminent reality, about to become consolidated..
The Total Digitalization of Civil Construction
Since 2020, many companies in the sector have begun to adopt digital tools to optimize their operations. This transition has been gradual, but the results are already evident. Companies such as Autodesk and Trimble have developed building information modeling (BIM) software that is revolutionizing the way projects are designed and executed. The use of these tools modernizes and simplifies planning, reducing errors and increasing accuracy.
In September 2022, the Brazilian Association of Information Technology highlighted that the use of artificial intelligence in civil works grew 30% in just two years. This not only proves the effectiveness of these tools, but also the industry’s willingness to modernize. In addition, technological solutions are providing greater safety in the workplace, a critical aspect in any construction project.
A study published in June 2023 by Fundação Getulio Vargas (FGV) revealed that 60% of companies in the sector have already implemented digital routines in their day-to-day operations. The research highlights how digitalization not only improves efficiency but also provides a significant return on investment, something essential for the reduced margins that characterize the construction industry.
The Impact of Technology on Consumer Behavior
As technological innovations advance, customers’ expectations also change. The modern, connected and informed consumer expects fast and accurate solutions. Since 2021, there has been an increase in demand for digital platforms that enable real-time monitoring of works and projects. This reinforces the importance of the industry adapting quickly to avoid falling behind.
The prospect of 2025 presents itself as a promising horizon where technology and digitalization will not only be auxiliary tools but fundamental pillars to guarantee competitiveness and sustainability in the sector. The construction industry has prepared itself for this new chapter. This is more than a trend; it is the imminent bright future for the sector.
Transformation with Remote Inspection
Remote inspection technology has emerged on the market as one of the most transformative and innovative solutions in recent times. This technological solution has gained notoriety for responding to fundamental needs in the sector and delivering concrete results. What has transformed this technology, once considered distant and futuristic, into an essential partner for construction companies and end customers? The key lies in the interaction of three crucial elements: the evolution of consumer behavior, the pressing demand for operational efficiency and the advancement of digital maturity. Today, consumers require not only agility and transparency, but also practicality in their interactions with companies.
Impact of Consumer Behavior
They opt for solutions that avoid delays, such as not having to wait days for a technical visit that a remote diagnosis can promptly resolve. This strong demand for convenience has pushed the sector to adopt innovative solutions that meet these new expectations, without compromising quality standards. Remote inspection technology has emerged as a surefire response to this market demand. Large companies in the sector were pioneers in adopting this technological innovation, driven by the clear possibility of cost reduction and technological efficiency gains.
Operational Advantages of Remote Inspection
In projects spread across different regions, where the flow of calls is intense, the savings obtained by eliminating unnecessary travel are significant. Statistics indicate that, using remote inspection, around 30% to 45% of calls are resolved or canceled without the need for a physical visit. This efficiency occurs because the initial assessment, carried out remotely, allows for the identification of problems that are not the responsibility of the construction company or that were initially described incorrectly by the client. In practice, this works as a sophisticated filtering method.
The Role of Remote Consulting
Using videos, images and detailed reports, technicians can accurately assess issues, avoiding unnecessary trips. This approach not only reduces operational costs, but also speeds up troubleshooting, significantly increasing the customer satisfaction. Detailed documentation of interactions ensures transparency and security for both parties involved, minimizing the risk of conflicts and misunderstandings. However, the effective implementation of this technology requires attention, especially in the qualification of the teams involved in the process.
Continuous Training and Qualification
To achieve maximum operational efficiency, staff training is essential. Professionals need to be ready to conduct remote diagnostics with the same accuracy and action capability as an in-person inspection. Investing in ongoing, targeted training is crucial to ensure that staff are familiar with the tools available, providing fast, effective service. In addition to training, integrating remote inspection with other advanced technologies, such as artificial intelligence (AI) and augmented reality (AR), further enhances its functionality.
Advanced Support Technologies
Interactive tools that use AR give technicians the ability to guide customers in real time, using their smartphone’s camera to identify issues and suggest quick solutions. This type of technology, once seen as optional, has now become essential to ensuring high-quality services in such a competitive market. This remote approach is not intended to replace in-person visits, but rather to effectively complement them. In some situations, a physical visit is still necessary, but the remote assessment ensures that the technician arrives on site already prepared to make corrections from the first visit.
The Future of the Hybrid Model
This practice avoids double visits, where the first visit was only for diagnosis and the second for repairs, resulting in increased efficiency and a positive impact on customer satisfaction. The future trend is for this type of inspection to become an integral part of an innovative hybrid model, where remote and on-site support complement each other. In addition, the integration with other technologies, such as BIM (Building Information Modeling), the Internet of Things (IoT) and predictive analytics, will further expand the scope of digitalization in modern civil construction.
Considering these developments, it is clear that technology will play an increasingly fundamental role in transforming construction companies’ operations and the way they interact with customers. Remote inspections are undoubtedly at the heart of this revolution and reaffirm their presence as an essential solution, not only for reducing costs and gaining efficiency, but also for increasing customer satisfaction and promoting process transparency. This trajectory of digitalization and technological innovation will continue to redefine the industry, leveraging its growth and global competitiveness.
Source: Marcelo Izumi, CEO of Octagora.
