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The company is offering a unique opportunity with incredible benefits and an inclusive culture. This is your chance to stand out in the remote work market. Earn up to R$2.400 to set up your home office and be part of an innovative team!
The job market is changing and Aurum emerges as one of the most promising companies in this new scenario.
With more than 30 years of history, this innovative Brazilian company combines technology and people to transform the way legal services are provided.
If you are looking for an opportunity that offers not only a employment, but also professional growth and an inclusive environment, the Junior Customer Support Analyst N1 vacancy may be the one for you. chance you've been waiting for.
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Aurum Culture: the human difference
At Aurum, organizational culture is more than a concept; it is a daily practice.
The collaborators, affectionately called Golden People, are the real driving force of the company.
With more than 190 professionals spread across Brazil, Aurum values autonomy, responsibility, collaboration and transparency.
Recognized for eight consecutive times as one of the best companies to work for by Great Place to Work, Aurum promotes a safe and welcoming environment.
Diversity is one of the company's pillars, allowing each employee to feel comfortable being who they really are.
What does this mean for you?
If you are looking for a career full of learning and collaboration, Aurum is the place for you.
The company not only offers the tools needed for success, but also invests in the personal development of its employees through regular feedback and individual development plans (IDPs).
Furthermore, the possibility of getting involved in strategic projects further enriches the professional experience.
The Role of a Junior Customer Support Analyst N1
The Junior Customer Support Analyst N1 position is essential to ensuring that customers have an exceptional experience with the company's software, especially astrea, focused on the management of law firms.
This professional will act as a bridge between users and Aurum, ensuring that lawyers and other legal professionals use the system efficiently.
Responsibilities include:
Support via chat or phone: offer proactive and consultative support, clarifying doubts and solving problems.
Mediation of critical cases: work in complex situations, proposing effective solutions to ensure customer satisfaction.
Bug Tracking: collaborate with the technical team to quickly resolve system issues.
feedback collection: compile frequently asked questions from customers to help improve products.
Suggestion for improvements: actively participate in team meetings, suggesting actions that can optimize service.
Requirements and qualifications: what is Aurum looking for?
Aurum is looking for professionals with experience in customer service, especially in digital environments such as chat and email.
Knowledge of Law, IT or related areas is a plus, as are communication and empathy skills.
The position also requires a high level of organization, as the analyst will need to manage multiple services simultaneously.
Candidates with experience in platforms such as Intercom, agile methodologies and negotiation techniques will have an advantage.
Previous experience in SaaS (Software as a Service) companies or law firms is also highly valued.
Benefits offered by Aurum
Aurum's benefits package is one of the most attractive aspects of the position, including:
- Food/Meal Voucher: R$ 1.000,00 monthly.
- Home Office Assistance: R$ 120,00 monthly.
- Health and Dental Plan: Bradesco.
- Childcare assistance: For children up to 5 years old.
- Gympass/Wellhub: Access to gyms and health platforms.
- Profit Sharing (PLR): Up to two salaries.
- Relax Week: Paid time off between Christmas and New Year.
- Job Assistance: R$2.400,00 to set up your home office.
- Birthday break: Day of rest in the month of the birthday.
With such a robust benefits portfolio, Aurum's commitment to the well-being of its employees is clear, promoting a healthy, flexible environment full of opportunities for growth.
The selection process: clear steps and continuous feedback
The selection for the home office position of Junior Customer Support Analyst N1 is carefully structured in several stages, from the initial registration to the final proposal.
Candidates will go through practical activities, interviews with HR and company leaders, as well as a chat with the team to learn more about the routine at Aurum.
The company also stands out for the transparency in its selection process, offering continuous feedback, even to those who are not selected, demonstrating its care for people and its commitment to promoting a fair work environment.
The Junior Customer Support Analyst N1 vacancy at Aurum represents an unparalleled opportunity for those who want to grow in an innovative company, with a strong culture of inclusion and personal development.
If you are looking for a home office job, with attractive benefits and the possibility of impacting the lives of thousands of legal professionals, don't miss this opportunity! Do you identify with the vacancy? Don't waste time and apply now at Aurum Gupy!
Yes
Family, I am an Angolan worker
Available to work, I am a driver, welder and I do interior finishing work for homes.
I can also work on construction sites.
Passport holder
Ability to work in a group, I just need an opportunity.
My watsap 922709255
I am retired, with years of sales experience.