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For professionals in São Paulo, Atento has job openings for the position of Bilingual Team Leader III. Keep reading the article and find out more information!
Considered one of the largest companies in customer relationship services and business process outsourcing (CRM/BPO), Atento has new job openingso open positions for the position of Bilingual Team Leader III in São Paulo. The opportunity is aimed at professionals with experience in customer service, especially in environments with a high volume of complaints.
What are the requirements set by Atento?
To apply for a job at Atento, you must be at least 18 years old and have previous experience in the field. The company requires that you have completed or are in progress with higher education, as well as advanced proficiency in English, since the professional will need to participate in meetings and presentations in that language.
Other key criteria include good verbal and written communication, analytical vision and intermediate skills in the Office package. Candidates must also demonstrate ease in dealing with conflict situations, the ability to work in a team and a focus on solutions.
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In addition, organization, commitment and negotiation skills are qualities valued by Atento. The company seeks professionals who have a respectful and firm attitude, as well as good interpersonal relationships.
What are the functions to be performed?
The professional hired for this position at Atento will be responsible for supervising the handling of complaints on platforms such as Reclame Aqui and processes at Procon, ensuring that all demands are handled efficiently.
In addition, you must monitor key performance indicators (KPIs), analyze and update reports and identify opportunities to improve the quality of services provided.
Other responsibilities include presenting results in English, supervising and leading the team, and maintaining close relationships with customers, managers and operations managers. Providing feedback and continually seeking to optimize service are also part of the scope of work.
And what are the benefits offered?
Job openings at Atento offer a range of benefits to employees. These include transportation vouchers, meal vouchers or food vouchers, life insurance and funeral assistance. The company also offers daycare assistance, support for children with special needs, discounts on products, dental care and medical assistance.
In addition to these benefits, employees can enjoy discounts on gym memberships and sports activities, educational partnerships that guarantee discounts on courses, and a solid career plan. In this way, Atento invests in the professional growth of its employees and in well-being in the workplace.
How to apply for the selection process?
Those interested in applying for a job at Atento must follow a few steps in the selection process. The first step is to register on the company's platform. Then, an English assessment will be applied to test the candidates' proficiency level.
After this phase, the resumes are screened and, subsequently, a unified interview is held with the Human Resources department and the person requesting the position. Finally, those approved are sent for hiring.
Atento reinforces its commitment to diversity and inclusion, encouraging applications from professionals seeking their first opportunity in the job market, as well as people with disabilities and rehabilitated Social Security beneficiaries.
REGISTER HERE: https://atento.gupy.io/jobs/8555329?jobBoardSource=gupy_public_page
Other information about job vacancies
The hired professional will work on a 5x2 shift, with a monthly workload of 200 hours. The working hours are from 09:00 am to 18:00 pm, with fixed days off on Saturdays and Sundays.
The work will be carried out at the Atento Casa unit, located at Avenida Alfredo Egídio de Souza Aranha, 100, Vila Cruzeiro, São Paulo, São Paulo. The work environment is structured to offer comfort and efficiency to employees, allowing for excellent performance.
Learn more about Atento
Recognized as a leader in Latin America and one of the five largest global providers of customer relationship services and process outsourcing, Atento is present in 17 countries and has more than 110 employees. Its focus is to combine technological innovation with personalized service, offering customized solutions for different sectors.
