Baía Sul Group, a leading healthcare company in Florianópolis, is announcing a vacancy for a Customer Service Assistant working the night shift. The position offers opportunities for growth in an environment that values diversity and personalized care. Candidates must have completed high school and experience in customer service.
The Baía Sul Group, recognized for its excellence in health services, announced the opening of a vacancy for a Customer Service Assistant at Baía Sul Hospital, located in Florianópolis.
The position is intended for the night shift, from 00:00 to 06:00, on a 6×1 shift, including weekends.
The professional will be responsible for ensuring humanized and efficient care for patients and their families, from arrival at the hospital until the completion of the necessary services.
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Job responsibilities
The Care Assistant will perform functions crucial to the smooth running of the hospital, including:
- Pre-service: Identify and check documents required for patient admission.
- Waiting time monitoring: Monitor waiting times and volume of appointments, adjusting patient flow efficiently.
- Humanized reception: Receive patients and family members in a caring manner, clarifying doubts and offering emotional support.
- Patient registration: Register information in the Tasy system, ensuring that data is up-to-date and accurate.
- Private service billing: Carry out collections, especially in cases of discharge outside business hours.
Requirements and qualifications
To apply, you must:
- Complete high school.
- Previous experience in customer service; experience in the clinical or hospital sector will be an advantage.
- Availability to work the night shift, as per schedule.
- Residence in Florianópolis or region.
Selective Process
The selection process includes:
- Registration on the official website of hospital.
- Interview with the People and Management area.
- Interview with the area manager.
- Hiring.
Benefits of working at Baía Sul Group
The Baía Sul Group offers an inclusive environment, opportunities for professional growth and a focus on humanized care, both for patients and employees.
Furthermore, the hospital values diversity and inclusion, seeking professionals who respect everyone's individuality.
About the South Bay Group
The Baía Sul Group is part of the Hospital Care holding company, an innovative organization in the healthcare sector that aims to transform supplementary healthcare in Brazil.
Baía Sul Hospital, opened in 2018 in Florianópolis, stands out for its fast, humanized and highly specialized care.
Recent partnerships and recognitions
In December 2024, Baía Sul Group entered into a partnership with the Government of the State of Santa Catarina to perform elective orthopedic surgeries, aiming to reduce waiting lists for patients of the Unified Health System (SUS). This initiative reinforces the group's commitment to public health and excellence in service.
Furthermore, in November 2024, the Baía Sul Group was recognized with the 2024 Leaders Award in the Social Responsibility category, promoted by LIDE Santa Catarina.
The award highlighted the project “Building Paths of Care”, which trains young people and adults from communities in Florianópolis for the job market, reflecting the group's commitment to ESG (Environmental, Social, and Governance) practices.
Challenges and opportunities of night work
Working the night shift presents unique challenges, such as the need to adapt to the reversed circadian rhythm and managing work-life balance.
However, it also offers opportunities, such as less traffic when commuting, a more relaxed work environment and, in some cases, additional pay.
How to apply
Interested candidates should access the official website of Baía Sul Hospital and register in the careers section. It is important to fill in all the requested information and attach an updated resume.
Final considerations
If you are looking for an opportunity for growth in an environment that values personalized service and professional excellence, the vacancy Customer Service Assistant at Baía Sul Hospital could be the next step in your career.
Take advantage of this chance to be part of an institution that is transforming supplementary healthcare in Brazil.
Would you be willing to adapt your routine to work the night shift in order to provide excellent healthcare services? Leave your opinion in the comments!