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Atento offers an excellent career opportunity as a Bilingual Monitoring Assistant, with an attractive salary and benefits.
If you are looking for a vacancy that combines your skills in quality monitoring and advanced use of tools such as Excel and PowerPoint, Attentive could be the next step in your career.
With open applications, this position is essential for the continuous improvement of customer service.
What you need to know about the vacancy
A Attentive, one of the largest service companies contact center in Brazil, is offering a vacancy for Monitoring Assistant.
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This position requires advanced skills in Excel, PowerPoint and fluent English, and is an excellent opportunity for those who want to work in a strategic role, with a great impact on the quality of service.
The role of the quality area at Atento
The quality area in Attentive not only monitors the performance of operations, but also plays an essential role in promoting process improvements.
As part of this team, you will ensure that customer service is always aligned with the highest quality standards, according to vagassc.
Additionally, this area serves as a support point for operations and training, ensuring that processes are constantly improved.
Responsibilities of the monitoring assistant
O Monitoring Assistant has several crucial responsibilities for maintaining the quality and continuous improvement of the services provided by Attentive.
Some of the main functions include:
- Quality monitoring: Carry out regular monitoring of customer service interactions, ensuring that all processes meet quality standards.
- Root Cause Analysis: Identify the causes of operational problems and propose effective solutions.
- CSAT and DSAT Analysis: Monitor and analyze customer satisfaction metrics to understand where improvements can be made.
- Creation of continuous improvement projects: Develop and implement projects aimed at improving internal processes.
- Feedback application: Provide constructive feedback to agents, helping to improve their performance.
- Report creation: Prepare daily, weekly and monthly reports on team performance and suggestions for improvement.
- Using tools like Canva and PowerPoint: For creating internal communications and visual reports.
- External audit: Carry out audits with contracting clients and propose corrective or preventive actions.
Requirements for the position of assistant monitor
To apply for vacancy na Attentive, interested parties must meet some specific requirements.
The main points that the company looks for in the ideal candidate include:
- Experience in the company: Being an employee of Attentive for at least 6 months, with performance equal to or greater than 100 (Good Performer) in the Operational Performance Assessment cycle.
- Education: Higher education in progress or completed (preferred), with knowledge in quality management in call centers being a differential.
- Technical skills:
- Advanced Excel: Essential for data analysis and creating detailed reports.
- Advanced PowerPoint: For creating presentations and visual communications.
- Fluent English: Language proficiency is required for interactions with international clients and bilingual reporting.
- Address: The candidate must reside in the South Zone of São Paulo, as the work will be carried out remotely, but based at the São Paulo unit.
- Inclusion of PcD: A vacancy It is also exclusive for people with disabilities (PcD), reinforcing the company's commitment to diversity.
Benefits and development opportunities
A Attentive offers a competitive salary of R$3.300,00, in addition to benefits such as:
- Remote working hours: With a monthly workload of 200 hours and a 5×2 shift, with Sundays and Mondays off.
- Professional growth: Investment in employee development, with support materials, training and internal opportunities, such as podcast programs and Carreira 10.
How does the selection process for the home office position work?
The selection process for the vacancy home office Bilingual Monitoring Assistant da Attentive includes several stages, with the aim of evaluating the skills and qualifications of candidates. The stages are:
1 º REGISTRATION: Registration on the portal Attentive.
2 º Excel Assessment: Test to verify advanced skills in the tool.
3 º Candidate screening: Preliminary analysis of candidate data.
4 º Language test: Assessment of English level.
5 º Unified Interview (HR/Requester): Interview with the HR team and the job applicant.
6 º Hiring: Final selection and formalization of hiring.
Why apply?
A vacancy Bilingual Monitoring Assistant home office at Attentive offers not only an excellent salary and remote working conditions, but also the chance to be part of a company committed to professional development.
If you have the necessary skills and want to grow within a large company, this could be the opportunity you've been waiting for.
A Attentive constantly invests in the development of its employees, with opportunities for growth and continuous learning, becoming one of the best companies for those seeking stability and long-term opportunities.
