Ânima has a 100% home office job vacancy for a relationship supervisor, find out how to participate in this selection.
If you are looking for a job opportunity home office that offers social impact and professional growth, Instituto Ânima presents an excellent opportunity for the position of relationship supervisor. Recognized as the largest educational ecosystem in Brazil, anima is recruiting professionals committed to transforming the country through education.
about the anima
With a diversified portfolio of educational institutions, Ânima is pioneer in innovation in the higher education sector in Brazil. Brands such as HSM University, Le Cordon Bleu and EBRADI are part of this ecosystem that seeks to form leaders and transform lives through education.
Relationship Supervisor Job Vacancy
This position is ideal for someone who wants to actively contribute to the student experience in an environment that values diversity, inclusion, and innovation.
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As a Relationship Supervisor, you will be an educator in the Ânima Ecosystem, leading teams and ensuring excellence in digital engagement and service.
Main responsibilities:
Supervise and lead teams of analysts, ensuring the execution of service processes and goals;
Develop strategies to improve digital engagement and self-service flows;
Monitor and optimize activation rules and conversational flows in service channels;
Identify risks in chatbot-related projects and propose strategic solutions;
Ensure effective integration with platforms such as Salesforce, ensuring high quality in customer interactions;
Supervise usability testing and validation of scalable solutions;
Work collaboratively with different areas to deliver a cohesive experience to users.
Necessary requirements for the position:
Education top complete in related areas;
Experience in the relationship area, with a focus on conversational flows of chatbots;
Advanced knowledge of Excel and data analysis tools;
Knowledge of UX Design, APIs, IBM Watson and Json is desirable;
Communicative profile, with leadership skills, strategic vision and ability to motivate teams.
Why choose Ânima?
Ânima Educação offers a robust benefits package, including:
100% home office modality;
Meal or food voucher;
Scholarships for you and up to two nominees;
Medical and odontologic assistence;
Wellness and quality of life programs, such as Wellhub;
ECOA – Ânima Corporate School, with more than 100 free courses;
Life insurance and funeral assistance;
Day off on children's birthdays and allowance for special dates;
Gift vouchers for special occasions, such as weddings and new degrees.
As inscriptions are available at the link: https://www.vagas.com.br/vagas/v2705977/supervisor-de-relacionamento
Stages of the selection process for the supervisor position
O selective process is carried out entirely remotely, allowing candidates from all over Brazil to participate. The stages include:
CV analysis;
Technical evaluation;
Interview with the recruitment and selection team;
Interview with leadership.
Transform lives with Ânima
Ânima Educação is committed to promoting transformation through education, and seeks professionals who share this mission. If you believe in the power of education to change Brazil, this is the ideal job opportunity for you.
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