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Central Bank alerts customers about a security incident that affected registration data of users with an account at Caixa Econômica.
The Central Bank issued an important statement on 12/11 to all Brazilians who have an account at Caixa Econômica, highlighting a recent security incident that resulted in the leak of Pix key data.
This episode, which occurred between September 24 and 25, exposed registration information of 644 users, including names, CPF, financial institution relationship, agency, and other relevant details, according to the Central Bank.
What happened to Caixa customer data, according to the Central Bank?
According to the Central Bank, the leak involved administrative data linked to the Pix keys of the affected users. This information includes the name of the account holder, CPF, branch and account number, account type and the date of creation and possession of the Pix key.
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It is important to emphasize that more sensitive data, such as passwords and bank balances, were not compromised. The Central Bank assures that, although this information is confidential in nature, it does not allow direct access to financial transactions in the accounts.
Protection and communication measures adopted
After identifying the leak, the Central Bank stated that it is taking steps to investigate the incident and apply penalties when applicable, as provided for in banking security regulations.
The institution also clarified that notifications to impacted users will occur exclusively through Caixa Econômica's applications and internet banking, avoiding any type of contact by messages, calls, SMS or emails, to avoid scams.
Considering the risk of fraud arising from the incident, the Central Bank recommends that all Caixa Econômica customers remain vigilant about their information and transactions. Some security tips include:
Be wary of communications that ask for personal or banking information. Carefully check the information of official contacts when receiving financial messages.
Use two-step authentication features in banking apps. Regularly monitor your bank statement to identify any suspicious activity.
Leak history since Pix
Since the launch of Pix in 2019, this is the 16th data leak related to the system, but it is considered one of the smallest in terms of exposed records. Even so, the Central Bank and Caixa Econômica Federal reinforce their commitment to digital security and the protection of user data.
In situations like this, the Central Bank has the fundamental role of establishing security standards for the financial system, while it is up to Caixa Econômica to improve the protection of its digital platforms.
So far, Caixa Econômica Federal has not released an official statement, but more details are expected to be released soon, reassuring users with an account at Caixa Econômica about the preventive measures.
The importance of digital security
Digital security is essential to protect personal and financial data. Given the increasing digitalization of banking services, the Central Bank recommends that users be aware of the most common fraudulent tactics, such as fake links sent by SMS or email, and websites that simulate official platforms for data theft.
Tips to avoid scams and stay safe To prevent fraud, it is essential to:
Always confirm the origin of messages and avoid clicking on suspicious links. Keep security systems, such as browsers and antivirus, always up to date.
Use only official channels for information about services and financial assistance, such as the Caixa website (caixa.gov.br) and the Caixa app, ensuring safe and secure access.
The Central Bank remains committed to ensuring safety of the Brazilian financial system, and this statement aims to reinforce the confidence of users with an account at Caixa Econômica, in addition to raising awareness about the importance of safe practices when using digital services.
