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Ombudsman Assistant vacancy in an open selection process offers a home office regime to work 4 days a week, with a salary of R$2.800,00, home office allowance of R$140,00 and food voucher of R$840,00.
If you are looking for a flexible job with great benefits, Efí has an excellent opportunity for those who want to work from home and have a more balanced routine. The company, which operates in the financial sector, opened a selection process for the hiring of an Ombudsman Assistant, with a 4-day work week. With a competitive salary of R$2.800,00 and several benefits, this position is a great opportunity to join an innovative company that values the well-being of its employees.
Efí: an innovative company in the financial sector
A Efi is a company that was created with the purpose of transforming the financial market, facilitating access to digital services with simplicity and security. Since 2007, when it still operated as Gerencianet, the company has been evolving to become a complete and innovative brand, focused on inclusion and diversity.
Today, Efi offers a Digital Account aimed at different financial journeys, and seeks creative people willing to grow with the company.
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Benefits of working from home 4 days a week
One of the biggest advantages of this Ombudsman Assistant position is the working hours. At Efí, you will have the possibility of working 4 days a week, totaling 32 hours per week, which gives you more free time. balance your professional and personal life. In addition, the company offers a series of benefits that make the vacancy even more attractive:
- Salary of R$ 2.800,00: Competitive remuneration for the position of Ombudsman Assistant.
- Home Office Assistance of R$ 140,00: To help with the costs of those who wish to working from home.
- Food Voucher of R$ 840,00: Flexible benefit that can be used in different establishments.
- Health and Dental Plan: With options from Unimed, MetLife or OdontoPrev, ensuring your health and well-being.
- Benefits Club: Access to the Eva Card, with flexible benefits on food and meals.
- Emotional Health Program: Discounts on psychological care through the Moodar platform.
- Birthday Day Off: An extra break for you to enjoy your special day.
- Scholarships and Languages: To support your professional and personal development.
These benefits reflect Efí's commitment to the quality of life of its employees, providing a healthy and collaborative work environment, even for those who prefer to work from home.
Main responsibilities of the Ombudsman Assistant
As an Ombudsman Assistant, your main activities will be focused on customer service and managing demands related to the company's Ombudsman. If you enjoy interacting with the public and solving problems effectively, this position, which will work 4 days a week, may be ideal for you. The main responsibilities include:
- Registration and Treatment of Services: Manage customer demands, recording service on channels such as telephone, email and Reclame Aqui.
- Demand Classification: Identify and classify the most critical demands, directing them to the responsible sectors.
- Immediate Problem Solving: Resolve low-criticality demands quickly and effectively, ensuring customer satisfaction.
- Identification of Improvements: Suggest improvements to the Ombudsman process, based on the analysis of the demands received.
These activities require attention to detail, good communication and the ability to deal with different types of clients, always in a respectful and efficient manner. Efi values professionals who have a proactive approach and are willing to suggest process innovations.
Requirements to apply for the Efí selection process
To participate in Efí's selection process, you must meet some basic requirements. The company is looking for professionals who have the following profile:
- Basic: Higher education in progress or completed.
- Experience: Previous experience in Ombudsman channels, customer service and platforms such as Reclame Aqui.
- Differentials: Certification in Active Ombudsman or experience in responding to the Citizen Demands Registry (Central Bank) will be considered important differentials.
These requirements are essential to ensure that the candidate has the necessary skills to perform the duties of an Ombudsman Assistant efficiently and in line with the company's standards. If you identify with this profile, Efi may be the right place to develop your career.
Structured selection process
The selection process for the position of Ombudsman Assistant at Efí consists of several stages, ensuring that the company chooses the candidate who best fits the role and the organizational culture. The stages include:
- REGISTRATION: Sending your CV through the Gupy platform.
- Presentation Video: Recording a video to introduce yourself and tell a little about your professional career.
- Profile Mapping: Assessment of the candidate's skills and abilities.
- HR Interview: Conversation to better understand the candidate’s profile and expectations.
- Technical Interview: Assessment of the specific skills required for the position.
- Hiring: Completion of the selection process with the hiring of the chosen candidate.
This process ensures that the candidate is well evaluated in all their skills, providing an assertive hiring for both parties.
How to apply and start your home office journey
Those interested in the position should access Efí's careers page and register through the Gupy platform. The process is quick and simple, and you can guarantee your chance to work from home with a 4-day workweek, receiving R$2.800,00, plus benefits such as home office assistance and food vouchers.
If you are ready to be part of this innovative company, don't waste time and sign up for selective process da Efi right now!
Why work at Efí?
Working at Efí is an opportunity to be part of a company that values innovation and the development of its employees.
The company seeks creative people who are willing to grow in a dynamic and collaborative environment. In addition to the benefits already mentioned, Efí also offers a humanized culture, focused on continuous learning, valuing diversity and respect in the workplace.
If you want to work 4 days a week, with flexibility and competitive benefits, the Ombudsman Assistant position at Efí could be the perfect opportunity for you to take a new step in your career.
