Bradesco Foundation Calls for Free Online Course on Public Service with Communication Techniques, Conflict Resolution, and Real-Life Examples of How to Handle Difficult Customers

Written by Flavia Marinho

Published on 27/02/2026 at 12:44

Fundação Bradesco convoca para curso online gratuito de atendimento ao público com técnicas de comunicação, solução de conflitos e exemplos da vida real de como lidar com clientes problemáticos

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Fundação Bradesco Offers Free Online Customer Service Course with 10 Hours and 60 Days to Complete, Aimed at Those Who Want to Improve Communication and Perform Better in Customer-Facing Jobs

Fundação Bradesco has a free online customer service course that can elevate your resume in just a few hours. There are 10 hours of content, beginner level, and 60 days to complete, covering topics that help improve service at the counter, on the phone, and online.

Moreover, the online course positions customer service as a strategic skill for various functions. In other words, it serves both those seeking their first job and those who want to correct flaws that affect the customer experience.

Who Can Enroll in the Free Online Customer Service Course from Fundação Bradesco?

The enrollment is aimed at beginners and does not require prior experience. There are also no prerequisites, allowing room for students, those changing fields, and those already serving people but wanting more confidence.

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Here are the stated criteria:

Minimum Age: 16 years
Level: beginner
Prerequisites: none
Deadline to Complete: 60 days

What Does the Course Teach You to Serve Well and Handle Complaints Without Losing Control?

The course covers notions and techniques of customer service with a clear focus: making the customer feel well served. Therefore, it reinforces listening as a turning point and demonstrates how the attitude of the attendant changes the direction of a conversation, especially under pressure.

Among the central topics are:

Active Listening: how listening with intention avoids noise and rework
Forms of Service: in-person, phone, and online
Public Perception: reading customer behavior
Problematic Customers: how to act with firmness and calm
Complicated Situations: ways to reduce conflict and regain control
Professional Behavior: how your behavior influences the outcome

Throughout the content, there are follow-up questions and reinforcement activities. Thus, you learn and validate your understanding as you progress.

What Courses Are Available and How Is the Content Divided?

In this offer, the available course is Customer Service, with a workload of 10 hours, organized into four modules. This division helps keep the study light and progressive, as the student advances through short blocks.

The modules are:

Module 1: The Tools
Module 2: The Public and the Problems
Module 3: How I Am and How I Can Behave
Module 4: The Service and Its Importance

Is There a Certificate?

The information received does not directly mention a certificate. However, in courses of this type, a certificate is usually an important point to attach to your resume and LinkedIn.

Therefore, before finalizing, it is advisable to check on the course page if a certificate is issued, what the conditions are, and how it is released after completion.

How to Register?

Access is through the official page of Fundação Bradesco. You enter, register, and have a period of 60 days to complete it.

Then, just follow the modules and respond to the activities as they arise, as they accompany the learning and help reinforce the most important points in customer service.

Registration Link: https://www.ev.org.br/cursos/atendimento-ao-publico

Do you think your biggest challenge in customer service is listening attentively or dealing with an irate customer without losing your cool? And you, will you enroll? Let us know in the comments.

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Bradesco Foundation Calls for Free Online Course on Public Service with Communication Techniques, Conflict Resolution, and Real-Life Examples of How to Handle Difficult Customers

Fundação Bradesco Offers Free Online Customer Service Course with 10 Hours and 60 Days to Complete, Aimed at Those Who Want to Improve Communication and Perform Better in Customer-Facing Jobs

Who Can Enroll in the Free Online Customer Service Course from Fundação Bradesco?

Major Oil, Gas, and Energy Event Will Take Place in Brazil: Macaé Energy Will Gather Petrobras, Equinor, Prio, Among Other Suppliers and Energy Executives for Business, Networking, and Employment Opportunities

What Does the Course Teach You to Serve Well and Handle Complaints Without Losing Control?

What Courses Are Available and How Is the Content Divided?

Is There a Certificate?

How to Register?

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Bradesco Foundation Calls for Free Online Course on Public Service with Communication Techniques, Conflict Resolution, and Real-Life Examples of How to Handle Difficult Customers

Fundação Bradesco Offers Free Online Customer Service Course with 10 Hours and 60 Days to Complete, Aimed at Those Who Want to Improve Communication and Perform Better in Customer-Facing Jobs

Who Can Enroll in the Free Online Customer Service Course from Fundação Bradesco?

Major Oil, Gas, and Energy Event Will Take Place in Brazil: Macaé Energy Will Gather Petrobras, Equinor, Prio, Among Other Suppliers and Energy Executives for Business, Networking, and Employment Opportunities

What Does the Course Teach You to Serve Well and Handle Complaints Without Losing Control?

What Courses Are Available and How Is the Content Divided?

Is There a Certificate?

How to Register?

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