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• The Volume of Passengers Affected by Flight Cancellations Reaches 285.8 Thousand in the Fourth Month of the Year, Surpassing the 244.3 Thousand Passengers Affected by Cancellations in February, Representing an Increase of 17%
• 1 in Every 25 Passengers Was Affected by Cancellations in the Fourth Month of the Year Compared to 1 in Every 32 Passengers Affected in February
• Airlines Transported 7.3 Million Passengers in April This Year, the Lowest Volume Recorded Compared to the Other Months of 2025
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It Was Not the Start-of-Year Holidays or the Carnival Period That Caused the Most Disruptions to Airline Passengers. April Was the Month with the Highest Proportion and Volume of Passengers Affected by Flight Cancellations This Year, Reveals a Survey by AirHelp, a Travel Technology Company That Assists Passengers with Flight Interruptions and Has Already Helped 2.7 Million Passengers Receive Compensation in Cases of Flight Delays or Cancellations. In Absolute Numbers, 285.8 Thousand Passengers Were Affected by Cancellations in Brazil in April This Year, Surpassing the 244.3 Thousand Affected in February. Those Affected by Cancellations in January Totaled 204.3 Thousand While in March, 143.7 Thousand.
In the Fourth Month of the Year, 1 in Every 25 Passengers Was Affected by Cancellations, Surpassing 1 in Every 32 Passengers Affected in February. In January and March the Proportion of Passengers Affected by Cancellations Was 1 in Every 48 and 1 in Every 54, Respectively. This Type of Occurrence, When Not Caused by Weather Issues or Force Majeure, Can Lead to Compensation Claims Against Airlines.
In Brazil, 7.2 Million Passengers Were Transported in April This Year, the Lowest Volume Recorded Compared to the Other Months of 2025, When 9.9, 7.8, and 7.7 Million Passengers Were Transported, Respectively.
Passenger Compensation
To Claim Compensation, Passengers Must Be Aware of Certain Conditions. The First Is to Verify Whether the Delay or Cancellation Really Caused Suffering, Stress, or Injury to the User. Situations Such as Missing an Important Medical Appointment, Contract Cancellation, Dismissal, or Being Absent from a Major Emotional Event Can Lead to a Compensation Claim Against the Airline. If the Passenger Has Experienced So-Called “Moral Damages” and Can Prove Them, Passengers Have Good Chances of Obtaining an Average Financial Compensation of R$ 10,000 per Person.
The Passenger Has a Better Chance of Obtaining Financial Compensation if the Airline Is Directly Responsible for the Flight Interruption, Such as Technical Problems or Lack of Crew. The Compensation Should Be Full, Including Compensation for Psychological Suffering. Even When the Service Interruption Is Due to Extreme Weather Conditions or Force Majeure Situations That Are Beyond the Airline’s Control, Passengers Continue to Have the Right to Service and Adequate and Timely Information.
“The Set of Rights for Air Passengers That We Have in Brazil Is Customer-Oriented and Offers Air Passengers Great Consideration, Specifically Outlining Exactly What Care Airlines Must Provide and When in Case of Flight Problems. However, the Law Is Very Vague When It Comes to Compensation Criteria and Can Be a Challenge for an Individual Without Specialized Knowledge to Interpret the Law Correctly. Among the Main Reasons Why Brazilian Passengers Do Not Assert Their Rights in Case of Flight Issues, We Can Find: Lack of Knowledge on How to Make a Complaint, but Also Lack of Awareness of Passenger Rights,” Says Luciano Barreto, General Director of AirHelp in Brazil.
Laws That Protect Passengers in Brazil
Those Flying in Brazil Are Protected by the Consumer Protection Code and the Legislation of the National Civil Aviation Agency (ANAC), Which Are the Most Relevant Legal Instruments for Passengers. These Laws Clearly Define the Responsibilities of Airlines Toward Their Passengers Whenever There Are Flight Problems.
Brazilian Legislation Covers Domestic Flights Within Brazil, International Flights Departing from or Arriving at Brazilian Airports, as Well as Flights Connecting Through a Brazilian Airport.
Brazilian Legislation Protects Passengers, Provided Their Flights Meet the Following 4 Criteria:
● The Flight Landed or Took Off at a Brazilian Airport
● The Flight Was Canceled with Late Notice, the Flight Was More Than 3 Hours Delayed, or It Was Overbooked
● Passengers Were Not Properly Assisted by the Airline
● The Problem Occurred in the Last 5 Years
For More Information, Visit www.airhelp.com/pt-br/
Methodology
All AirHelp Research Data Are Based on Regular Flights at Brazilian Airports, Contained in AirHelp’s Global Flight Database. To Ensure Accurate Data, AirHelp Uses a Variety of Sources and Combines Them into a Global Database.
About AirHelp
AirHelp Is a Travel Technology Company That Assists Passengers with Flight Interruptions. Since 2013, It Has Helped 2.5 Million Passengers Receive Compensation in Cases of Flight Delays or Cancellations. More Than 8 Million Passengers Are Utilizing the Benefits of AirHelp+ and Other Millions Are Assisted with Information Available for Free at www.airhelp.com/pt-br/. AirHelp Is Also Investing in a Greener Future, Committing to Plant a Tree for Every 100 Flight Interruptions. So Far We Have Planted 75,380 Trees! As We Act in Defense of Passenger Rights, We Care About People, and Caring for People Also Means Caring for the Planet.
#The Number 1 Source of Flight Compensation Worldwide
More Information
Content Communication
Ricardo Morato (ricardo.morato@conteudonet.com) – Cell: 11 98799-5868
Carol Freitas (carol.freitas@conteudonet.com) – Cell: 11 99196-3890
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