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The Service Designer Position in Florianópolis Seeks Professionals with Experience in Innovation and Focus on Customer Experience
The position of Service Designer – Mid-Level, offered by SENAI in Florianópolis, represents a valuable opportunity for professionals seeking to innovate and enhance customer experience.
The role of this professional is becoming increasingly fundamental for companies that want to stand out in today’s market.
In this article, we will explore the details of this position, the responsibilities of the service designer, and the importance of this role in organizations.
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What Does a Service Designer Do?
A Service Designer is a specialist who uses design methodologies to create or enhance services, focusing primarily on user experience.
This professional operates at the intersection of user needs and the company’s capabilities, promoting more effective and sustainable services.
By applying design tools, the Service Designer helps organizations better understand their customers and develop solutions that meet their expectations.
The Service Designer employs a variety of methods, including user research, prototyping, and usability testing, to ensure that services are not only functional but also enjoyable and intuitive for users.
This user-centered approach is essential for creating experiences that foster customer loyalty and increase satisfaction.
Details of the Position at SENAI
The position of Service Designer – Mid-Level has specific characteristics and requirements that candidates must meet:
- Minimum Requirements:
- Experience: At least 6 months in product modeling using Service Design methodology.
- Education: Higher education degree, preferably in design, administration, or related fields.
- Availability: The candidate must be open to travel, indicating flexibility and willingness to learn in different contexts.
- Responsibilities:
- Lead and facilitate the development of new services.
- Deeply understand customer and user needs.
- Design business models that are sustainable and scalable.
- Collaborate with other areas of the company to improve customer experience.
Teamwork is an essential component of the role, as Service Designers often collaborate with developers, marketing professionals, and other stakeholders to ensure that all aspects of the service align with customer vision and company objectives.
Additional Information
The salary for the position of Service Designer is R$ 6,736.26, reflecting the importance and complexity of the role.
The working hours are 200 hours per month, with a hybrid work model, where the professional will work 3 days in person and 2 days remotely, Monday to Friday.
The contract is for a monthly employee with an indefinite duration, providing stability.
SENAI Selection Process
For those interested in participating in the selection process, it is important to pay attention to some details:
- Resume: Candidates must enter their information directly in the resume registration, as attached resumes will not be accepted.
- Written Exam: The assessment is scheduled for 04/07/2025, with a minimum performance of 60% required to advance to the next stages.
- Selection Process Stages: The process includes resume analysis, practical assessment, interview, and publication of the weighted final score.
This selection process is an excellent opportunity for candidates to demonstrate their skills and stand out in an increasingly competitive market.
The rigorous selection ensures that only the most qualified professionals aligned with SENAI’s mission are chosen.
The Importance of the Service Designer in Companies
1st Continuous Innovation: The role of the Service Designer is crucial for service innovation. These professionals implement improvements that meet the ever-changing needs of customers.
They help companies remain relevant in a dynamic business environment where consumer expectations are always evolving.
2nd Customer Focus: One of the main differentiators of this career is the commitment to customer experience. The Service Designer not only understands users’ needs but also anticipates and shapes services to create memorable experiences.
This user-centered approach not only improves satisfaction but can also lead to increased sales and customer loyalty.
3rd Sustainability: Creating sustainable business models is a central goal in the work of the Service Designer. This ensures the financial viability of the company and minimizes environmental impact.
By designing services with sustainability in mind, these professionals help create a more responsible and ethical future for organizations.
4th Interdisciplinarity: The role of Service Designer requires an interdisciplinary approach, integrating knowledge from various fields such as psychology, sociology, and technology.
This ability to connect different disciplines allows the Service Designer to create innovative and comprehensive solutions that meet a wide range of needs.
Apply for the Position!
The position of Service Designer – Mid-Level at SENAI is a unique opportunity for professionals passionate about design and customer experience.
With the growth of technology and the need for adaptable services, the role of the Service Designer is becoming increasingly relevant.
If you have the necessary experience and want to make a difference in an organization that values innovation and user experience, this is your chance.
Don’t miss the opportunity to apply for the selection process and take an important step in your career!
This is the moment to stand out and contribute to the future of services in a respected institution such as SENAI.
For more information and to apply, CLICK HERE
SOURCE: VAGASSC
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