Portuguese 
English 
Spanish 
4 min of reading 
0 comments 
In The International Airport Ranking, Only One Brazilian Terminal Achieved Global Recognition In 2025, Revealing Trends In Quality And Efficiency Outside The Traditional Southeast Axis. Check Out The Performance And Curiosities About The Main Airports In The Country.
The Brasília International Airport, also known as Presidente Juscelino Kubitschek, achieved 4th place in the global AirHelp Score 2025 ranking, becoming the only Brazilian terminal among the top ten in the world this year.
A international survey evaluated 250 airports from 68 countries, considering strict criteria such as flight punctuality, customer satisfaction, and quality of commercial services.
Although it is the Brazilian highlight, the terminal is not located on the Rio-São Paulo axis, contrary to expectations about the main airports in the country.
-
The government requests the Federal Revenue Service for a new system to automate the income tax declaration, reducing errors, time, and bureaucracy for millions of Brazilians.
-
Pix in installments, international Pix, and contactless payment without internet: the Central Bank revealed the new features coming to the tool that is already used by almost every adult in Brazil.
-
Mercado Livre has just started selling medications with delivery in up to three hours to your door, and this move could completely change the way Brazilians buy medicines on a daily basis.
-
In Dubai, rising tensions from the war in the Middle East are causing super-rich individuals to leave the Gulf and direct their fortunes to a new financial refuge in Asia.
AirHelp Score Ranking: Criteria And International Evaluation
The AirHelp Score is one of the main international indicators of airport efficiency, placing the greatest weight on flight punctuality (60% of the score), followed by passenger evaluations (20%) and the availability of shops and restaurants (20%).
In the 2025 edition, the Brasília terminal received an overall score of 8.47, standing out in three main categories: punctuality (8.6), customer satisfaction (8.3), and quality of commercial options (8.2).
The airport moved up one position compared to the previous year, establishing itself as a reference in operation and service in Brazil.
The Best Rated Brazilian Airports In The Global Ranking
In total, twelve Brazilian airports are listed among the hundred best rated in the world ranking, demonstrating evolution in the infrastructure and services of the sector in the country.
Among the national highlights, Belém International Airport (Val-de-Cans) appears in 13th place, while Santos Dumont in Rio de Janeiro advanced 23 positions and now ranks 17th.
Other relevant terminals in the ranking include:
- Fortaleza (24th)
- Galeão (29th)
- Curitiba (46th)
- Recife (47th)
- Guarulhos (61st)
- Congonhas (63rd)
- Florianópolis (72nd)
- Viracopos (73rd)
- Confins (77th)
On the other hand, Salvador ranked 113th, and Porto Alegre was directly impacted by the floods of 2024, landing only in 216th place due to prolonged inactivity.
Detailed Methodology And Evaluation Criteria Of The AirHelp Score
The 2025 survey utilized data collected from June 1, 2024, to May 31, 2025, totaling more than 13.5 thousand user evaluations in 58 countries.
According to AirHelp, the scoring system prioritizes the accuracy of punctuality data, considering flights arriving up to 15 minutes after the scheduled time as “on time.”
Passenger evaluations covered aspects such as service, wait time, accessibility, and cleanliness, while commercial options were also rated on a scale from “very good” to “very bad.”
The 10 Best Airports In The World In 2025
On the international scene, the ten best-rated airports in the world, according to AirHelp, are:
- Cape Town (South Africa)
- Hamad (Doha, Qatar)
- King Khalid (Riyadh, Saudi Arabia)
- Brasília (Brazil)
- Muscat (Oman)
- Tocumen (Panama City)
- King Shaka (Durban, South Africa)
- Salt Lake City (United States)
- Bergen-Flesland (Norway)
- King Fahd (Dammam, Saudi Arabia)
The performance of the Brasília International Airport in the ranking puts Brazil in the spotlight, surpassing other important aviation hubs in Latin America and traditional markets in Europe and the United States.
Debate On Methodology And Passenger Rights In Brazil
The AirHelp Score 2025 ranking has established itself as an international reference due to its detailed methodology, crossing information from sources such as regulatory agencies, flight operators, and tracking systems.
The data is checked and validated based on the authority of the sources, ensuring reliability in the results.
According to AirHelp, the aim is to provide transparency to passengers, allowing for more informed decisions when planning trips and understanding the expected service standards at each terminal.
In Brazil, the publication of the ranking is accompanied by criticisms from the airport sector, mainly regarding the adopted methodology and the lack of detailed scientific sampling.
Representatives from the sector question the representativeness of the data and associate AirHelp’s actions with an incentive for the judicialization of passengers’ demands in the country.
According to the Brazilian Association of Airlines (Abear), the national regulatory environment lacks clearer legislation on compensations, unlike the European Union, where EC261 defines deadlines and amounts for reimbursement due to delays or flight cancellations.
In response, AirHelp asserts that the AirHelp Score uses objective data and direct surveys with passengers, in addition to following international standards for validating the information.
The company argues that, in Brazil, only 2% of passengers seeking compensation for delays or cancellations manage to resolve the situation extrajudicially, while in Europe, this figure reaches 60%.
According to Luciano Barreto, CEO of AirHelp in Brazil, the difference is due to the lack of specific regulation and the resistance of airlines to negotiate settlements outside the judiciary.
Paths To The Excellence Of Brazilian Airports
The debate about the rights of Brazilian air passengers is gaining momentum as the performance of national airports is compared to international standards.
For experts, the adoption of more transparent practices and the strengthening of legislation can contribute to enhancing the travel experience and improving the performance of the country’s airports in global rankings such as the AirHelp Score.
In light of this scenario, the question arises: what can be done for more Brazilian airports to reach the top of international rankings and provide a service of excellence compatible with the world’s largest hubs?
Seja o primeiro a reagir!