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Opportunity in Digital Customer Service Reinforces Volkswagen’s Strategy for Innovation and Inclusion in Brazil with New Home Office Selection Process 2x a Week.
Volkswagen, one of the world’s leading automotive manufacturers, is open for applications for the position of Customer Service Representative (Digitalization). The opportunity is for São Bernardo do Campo (SP) in a hybrid model, with two days of home office per week. The role is aimed at professionals who want to excel in digital customer service and also includes the inclusion of people with disabilities (PwD). Applications must be submitted by June 30, 2025.
The digital customer service position at Volkswagen arises as part of the company’s strategy to expand its presence in the digital environment, ensuring an excellent experience for its customers. With a salary expected of up to R$ 2,000, the position becomes a gateway for professionals who wish to work at a company that invests heavily in technology, innovation, and the transformation of its internal processes.
Job Profile and Responsibilities in Digital Customer Service
The professional hired for digital customer service will have the main mission of ensuring customer satisfaction at different stages of the relationship journey, in addition to supporting strategic projects aimed at connectivity, digitalization, and automation of internal processes. The Customer Service Representative will also be responsible for managing deadlines and targets, analyzing strategic impacts, and conducting operations that integrate digital services with 24-hour assistance.
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The role requires technical skills in customer service, knowledge of new technologies applied to vehicle connectivity, and experience in digital transformation processes. Additionally, the position demands strong communication skills to interact with areas such as Information Technology (IT) and Engineering, ensuring that digitalization projects align with Volkswagen’s quality standards.
Required Requirements and Desired Professional Profile
To apply for the digital customer service position at Volkswagen, it is necessary to have a completed higher education degree in Automotive Engineering, Electronic Engineering, Information Technology, Industrial Process Technology, or related areas. A postgraduate degree in Computer Networks, Business Administration, or Project Management will be considered a relevant differential in the selection process.
Another important requirement is proficiency in the English language at an advanced level, as working at Volkswagen involves constant communication with international teams. Knowledge of connectivity technologies such as Wi-Fi, Bluetooth, and mobile networks (2G, 3G, 4G, and 5G), as well as expertise in vehicle telemetry, are factors that enhance the candidate’s competitiveness.
The professional must also have skills in data analysis, financial planning, and knowledge of the General Data Protection Law (LGPD). To complete the required profile, it is necessary to hold a valid National Driver’s License (CNH).
Benefits Offered by Volkswagen for the Position
Volkswagen offers selected candidates for the digital customer service position an attractive set of benefits. Among them, the highlight is the hybrid work model, with the possibility of working from home twice a week, providing flexibility and quality of life for employees. Additionally, the company provides a platform for free online training for continuous development, allowing employees to enhance their technical and behavioral skills.
The Volkswagen Health and Well-Being program is also a highlight, focusing on promoting employees’ quality of life through preventive initiatives and support for mental health. The automaker has been recognized with the Top Employer Brazil seal since 2019, reinforcing its commitment to excellence in people management.
Selection Process and Application
Those interested in working in digital customer service at Volkswagen should apply by June 30, 2025, through the official careers website of the automaker.
Applications must be submitted online, including an updated resume with particular attention to contact information and availability.
Click Here to Access Volkswagen’s Official Application Site
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