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Opportunity in the digital service area reinforces Volkswagen's innovation and inclusion strategy in Brazil with a new home office selection process twice a week.
Volkswagen, one of the world's leading automotive manufacturers, is accepting applications for the position of Customer Service Representative (Digitalization). The opportunity is to work in São Bernardo do Campo (SP) in a hybrid model, with two days of home office per week. The position is intended for professionals who want to stand out in digital service and also includes the inclusion of people with disabilities (PwD). Applications must be submitted by June 30, 2025.
The digital service position at Volkswagen is part of the company's strategy to expand its presence in the digital environment, ensuring an excellent experience for its customers. With expected remuneration of up to R$2.000, the vacancy becomes a gateway for professionals who want to work in a company that invests heavily in technology, innovation and the transformation of its internal processes.
Job profile and responsibilities in digital service
The professional hired to work in digital customer service will have the main mission of ensuring customer satisfaction at different stages of the relationship journey, in addition to supporting strategic projects focused on connectivity, digitalization and automation of internal processes. The Customer Service Representative will also be responsible for managing deadlines and goals, analyzing strategic impacts and conducting operations that integrate digital services with 24-hour assistance.
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The role requires technical skills in customer service, knowledge of new technologies applied to vehicle connectivity and experience in digital transformation processes. In addition, the position requires strong communication skills to deal with areas such as Information Technology (IT) and Engineering, ensuring the alignment of digitalization projects with Volkswagen's quality standards.
Required requirements and desired professional profile
To apply for the digital service position at Volkswagen, you must have completed higher education in Automotive Engineering, Electronic Engineering, Information Technology, Industrial Process Technologist or related areas. A postgraduate degree in Computer Networks, Business Administration or Project Management will be considered a relevant advantage in the selection process.
Another important requirement is advanced English proficiency, since working at Volkswagen involves constant communication with international teams. Knowledge of connectivity technologies such as Wi-Fi, Bluetooth and mobile networks (2G, 3G, 4G and 5G), as well as expertise in vehicle telemetry, are factors that increase the candidate's competitiveness.
The professional must also have skills in data analysis, financial planning and knowledge of General Law of Data Protection (LGPD). To complete the required profile, it is necessary to have a valid National Driver's License (CNH).
Benefits offered by Volkswagen for the position
Volkswagen offers candidates selected for the digital service position an attractive set of benefits. Among them, the hybrid work, with the possibility of carrying out home office twice a week, providing flexibility and quality of life to employees. In addition, the company provides a free online training platform for continuous development, allowing employees to improve their technical and behavioral knowledge.
Volkswagen's Health and Wellbeing program is also a highlight, focusing on promoting the quality of life of employees through preventive initiatives and mental health support. The automaker is recognized by the seal Top Employer Brazil since 2019, which reinforces its commitment to excellence in people management.
Selection process and application
Those interested in working in Volkswagen's digital service must register by June 30, 2025 on the automaker's official careers website.
Registration must be done online, with an updated CV and special attention to contact information and availability.
👉 Click here to access the official Volkswagen registration website
