Portuguese 
English 
Spanish 
4 min of reading 
0 comments 
Bilingual Home Office Job in the Pharmaceutical Field Offers Fixed Hours, Salary of R$ 2 Thousand, and In-Person Training in the South Zone of São Paulo.
Atento is hiring for the position of Bilingual Customer Relationship Specialist in English, working in a pharmaceutical industry, in a home office arrangement.
The reported salary is R$ 2,000 per month, with hours from Monday to Friday, from 12:48 PM to 9 PM, totaling 180 hours per month with days off on Saturdays and Sundays, for candidates residing in the city of São Paulo and able to attend in-person training in the South Zone.
Responsibilities of the Position in Pharmaceutical Customer Service
In practice, the professional will be responsible for following the complete order cycle related to the pharmaceutical chain.
-
Australia accelerates the search for foreign workers in 2026 with an official list of in-demand professions that includes drivers, programmers, and nurses, salaries starting from AUD 76,515 per year, and visas that can lead to permanent residency.
-
The Macaé City Hall starts the week with job openings that promise to boost hiring and open doors for qualified professionals and newcomers to the market, with a focus on offshore positions.
-
Future profession with immediate earnings: Specialist reveals how a solar energy technician earns R$ 8,000 per month by taking advantage of the explosion in demand across the entire country.
-
Work from 8:30 AM to 5:30 PM with a 1-hour break at Sicredi as a Customer Service Assistant and receive a salary + benefits such as life insurance, dental plan, partnerships, Gympass, and much more in job openings across various states.
The service is primarily aimed at laboratories, pharmacies, and hospitals, focusing on verifying, entering, and tracking orders related to medications and other industry products.
Although the work routine is remote, the company requires the candidate to live in São Paulo.
The reason is the in-person training, held at Atento’s unit in Chácara Santo Antônio, in the South Zone, at an address on Avenida Cecília Lottenberg.
After the initial stage, the work will be carried out from home, with the setup provided by the professional themselves, following the schedules defined by the company.
Among the responsibilities of the position is the operation of order processing from start to finish, which includes receiving sales requests via email, entering data into the hiring company’s ERP system, checking prices, stock availability, delivery dates, and other commercial conditions involved.
It is also part of the routine to indicate which orders should proceed for shipment and to monitor the progress of each stage until completion.
Another relevant aspect of the daily routine is the critical analysis of orders.
The specialist needs to check product codes, descriptions, values, expiration dates of medications, and other sensitive data before approving the shipment.
When there are rejections or issues, the professional works on the return process, adjusting information, reorienting the client, and supporting the sales team of the pharmaceutical industry to resolve any outstanding issues.
Requirements: Intermediate English and Customer Service Experience
To apply, it is necessary to be at least 18 years old, have completed or be pursuing higher education, and possess intermediate-level English skills, with capabilities in reading, writing, and conversation.
Previous experience in customer service, especially in Customer Service or back office routines, is considered an important differential, as the position involves constant contact with corporate clients and interaction with different internal areas.
Additionally, the company emphasizes the need for familiarity with the Office Suite, particularly Excel, as part of the job involves maintaining and updating spreadsheets with information about orders, deadlines, and performance indicators.
Good typing and organizational skills are also mentioned, along with an analytical profile, problem-solving attitude, and the ability to build relationships with clients in digital channels.
Work Schedule and Benefits Provided by Atento
The work schedule is structured in a 5×2 shift pattern, working Monday to Friday, totaling 180 hours a month.
The hours from 12:48 PM to 9 PM typically attract those looking to balance other activities in the morning or those who prefer to work intermediate shifts, without working overnight.
The fixed days off on weekends are highlighted as one of the attractions of the position, especially for those who have previously worked in shifts with work on Saturdays or Sundays in other customer service jobs.
In the benefits package, Atento informs the offering of transport vouchers, meal and/or food vouchers, medical assistance, and dental assistance, in addition to life insurance.
There are also specific aids, such as daycare assistance, support for children with disabilities, and the possibility of nanny assistance or school transportation, according to internal rules.
The company also mentions discounts on products, discounts on gyms and sports activities, educational partnerships with reduced course fees, career plans, and a pet plan.
Selection Process and Operation in the BTO Model
In the institutional material for the position, Atento emphasizes its role in the BPO sector and the recent shift towards the concept of Business Transformation Outsourcing (BTO), which combines consulting, artificial intelligence, technology, and specialized teams to redesign the customer experience.
The company states that all opportunities are also open to people with disabilities and rehabilitated beneficiaries of Social Security, a policy generally applied to its selection processes.
The selection process for this position is divided into various stages.
After the initial registration, the candidate undergoes an online test (Smart Test), followed by an English assessment and a practical Excel assessment.
Next, the profile screening phase occurs, where the recruitment area checks if the basic requirements have been met.
The next stage involves validation with HR and the area manager, before a potential job offer for those approved.
How to Apply for Atento’s Home Office Position
Interested individuals can apply through the Atento career portal, on the official job page hosted on the recruitment platform used by the company.
Access can also be made from job advertisements on employment sites like Empregando Brasil, Talent.com, Netvagas, or LinkedIn, which direct to the application form.
To advance in the process, it is necessary to create a registration, fill in personal and professional details carefully, update educational background, and attach a recent resume, following the instructions described in the job listing.
-
-
-
-
-
-
82 pessoas reagiram a isso.