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New Proposal Advances in Congress by Classifying as Abusive the Practice of Not Returning Complete Change, Seeking to Protect Those Who Pay More Due to Lack of Coins
The Industry, Commerce and Services Commission of the Chamber of Deputies approved a bill that establishes as abusive the refusal to provide full change to the consumer.
The measure modifies the Consumer Defense Code and seeks to prevent financial losses when the amount paid cannot be returned exactly.
The text stipulates that any fractional price be adjusted downward to allow for the correct return of the difference.
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Another possibility is the immediate sending of change electronically, provided that the buyer agrees to this form of compensation.
Arguments Presented During the Voting
The rapporteur, deputy Josenildo, stated that the situation occurs frequently and mainly affects those in a more vulnerable position. According to him, it is unreasonable for the consumer to bear losses caused by the lack of adequate change.
The approval followed the version forwarded by the Economic Development Commission for Bill 2600/19, presented by deputy Captain Alberto Neto, in addition to five other proposals related to the topic.
The author of the original idea explained that the lack of coins often causes embarrassment at the time of purchase. According to the deputy, many times the customer is forced to give up the amount due or to accept alternatives they did not want.
Next Steps for Analysis
The project is under conclusive processing and will still be examined by the Consumer Defense and the Constitution, Justice, and Citizenship committees. In order to come into effect, the text needs to be approved by the Chamber and the Senate.
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