Comgás Wins Innovation in Customer Experience Award at ABT.

Written by Corporativo

Published on 01/11/2024 at 18:00

Updated on 01/11/2024 at 18:01

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Comgás Wins Two ABT Awards, Highlighting Its Data-Driven Management and Innovation in the Consumer Journey.

Comgás celebrated a remarkable achievement by being recognized with the ABT Award, receiving the title of case of the year. This award highlighted the company’s ongoing dedication to enhancing the customer experience, standing out in the use of data to optimize its market performance. Additionally, Comgás shone once again by winning gold in the renowned category of Process Innovation, consolidating its leadership role and consumer journey.

With these achievements, Comgás reinforces its profile as the largest piped gas company in Latin America. The distinction in the ABT Award not only celebrates its advancements but also emphasizes its commitment to excellence and digital transformation in service delivery. As a gas distributor, Comgás continues to achieve significant milestones, demonstrating its focus on effective management practices and customer orientation. This recognition solidifies its position as a reference in the gas industry, highlighting its ability to innovate and adapt effectively to market demands.

Recognition in Customer Relationship Sector

The recognition obtained by Comgás, one of Brazil’s leading gas companies, highlights its commitment to excellence in the customer relationship sector. This award emphasizes practices that ensure a high level of quality and performance in the market. The gas distributor was awarded gold in the Process Innovation category, consolidating its position through its innovative project ‘Customer Experience Cockpit,’ considered notably the best among all evaluated categories in the award.

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Transformation in Customer Experience

The ‘Customer Experience Cockpit’ project of Comgás revolutionizes the consumer journey by integrating continuous innovation with a data-driven management approach, always aiming at customer preferences. More than just service delivery, the goal is to anticipate customer needs, providing a positive and superior experience at every interaction. With the implementation of this project, the gas company optimized task visibility and management, significantly accelerating service delivery. This innovation allowed Comgás to reduce response time by 29% and internal processing time by 63%, so the turnaround time for consumers decreased from 7.41 to an impressive 2.43 days.

Commitment to Excellence and Innovation

‘We are immensely honored by this recognition, which reaffirms our commitment to excellence and innovation,’ says Thiago Trevisan, director of Technology, Innovation, and Customer Relationship at Comgás. Proud of the project, Trevisan emphasizes that this is a great example of the strategic initiative of the gas supplier, as it places the customer at the core of its operations. The intention is to foster a customer-centric culture to meet the growing demands and expectations of the clients in the segment.

Distinction in the ABT Award

Being distinguished with the ABT Award is a clear demonstration of Comgás’s prominence regarding technological innovation, superior quality of its services, and continuous customer satisfaction. The gas company was meticulously evaluated by a group of specialists who considered several factors, such as its technological innovation and sustainability practices, as well as its commitment to excellence in service delivery.

About Comgás

Comgás, a prominent gas supplier, has an extensive network of over 22,000 kilometers of piped gas distribution spanning 96 municipalities. Serving industrial, commercial, residential, and automotive sectors, the gas distributor also facilitates cogeneration projects and supplies gas for thermoelectric generation. In the state of São Paulo, Comgás serves an impressive base of over 2.6 million customers, covering the Greater São Paulo Metropolitan Area, Administrative Region of Campinas, Baixada Santista, and Vale do Paraíba, consolidating its role as a key player in the supply and distribution of gas in the state.

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Comgás Wins Innovation in Customer Experience Award at ABT.

Comgás Wins Two ABT Awards, Highlighting Its Data-Driven Management and Innovation in the Consumer Journey.

Recognition in Customer Relationship Sector

Major Oil, Gas, and Energy Event Will Take Place in Brazil: Macaé Energy Will Gather Petrobras, Equinor, Prio, Among Other Suppliers and Energy Executives for Business, Networking, and Employment Opportunities

Transformation in Customer Experience

Commitment to Excellence and Innovation

Distinction in the ABT Award

About Comgás

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Comgás Wins Innovation in Customer Experience Award at ABT.

Comgás Wins Two ABT Awards, Highlighting Its Data-Driven Management and Innovation in the Consumer Journey.

Recognition in Customer Relationship Sector

Major Oil, Gas, and Energy Event Will Take Place in Brazil: Macaé Energy Will Gather Petrobras, Equinor, Prio, Among Other Suppliers and Energy Executives for Business, Networking, and Employment Opportunities

Transformation in Customer Experience

Commitment to Excellence and Innovation

Distinction in the ABT Award

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Where there was only sand and wind at 40 degrees, China built a megacity of 500,000 inhabitants with farms, wineries, and universities in the middle of the desert using melted glacier water from hundreds of kilometers away.

At over 8,800 meters above sea level, the summit of Mount Everest is made up of rocks that originated at the bottom of an ocean about 500 million years ago and were pushed to the highest point on Earth by the collision of tectonic plates.

Petrobras reaffirms its commitment to the market and ensures that it will carry out the energy transition safely to maintain national sovereignty.

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