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Comgás wins two ABT awards, standing out for its data-driven management and innovation in the consumer journey.
Comgás celebrated a remarkable achievement by being recognized by the ABT Award, receiving the title of Case of the Year. This award highlighted the company's continued dedication to improving the customer experience, standing out in the use of data to optimize its performance in the market. In addition, Comgás shone once again by winning gold in the renowned Process Innovation category, consolidating its leadership role and consumer journey.
With these achievements, Comgás reinforces its profile as the largest piped gas company in Latin America. The distinction at the ABT Awards not only celebrates its progress, but also emphasizes its commitment to excellence and digital transformation in services. As a gas distributor, Comgás continues to achieve important milestones, demonstrating its focus on effective management practices and customer orientation. This recognition solidifies its position as a reference in the gas industry., highlighting its ability to innovate and adapt effectively to market demands.
Recognition in the Customer Relationship Sector
The recognition obtained by Comgás, one of the main gas companies in Brazil, highlights its commitment to excellence in the customer relationship sector. This award highlights practices that ensure a high level of quality and performance in the market. The gas distributor was awarded gold in the Process Innovation category, consolidating its position through its innovative project 'Customer Experience Cockpit', considered by far the best among all categories evaluated in the award.
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Customer Experience Transformation
Comgás' 'Customer Experience Cockpit' project revolutionizes the consumer journey by integrating continuous innovation with a data-driven management specific, always focusing on customer preferences. More than just customer service, the goal is to anticipate customer needs in advance, providing a positive and superior experience with each contact. With the implementation of this project, the gas company optimized the visualization and management of tasks, significantly accelerating the services provided. This innovation allowed Comgás to reduce response time by 29% and internal processing time by 63%, so that the response time to consumers fell from 7,41 to an impressive 2,43 days.
Commitment to Excellence and Innovation
'We are immensely honored by this recognition, which reaffirms our commitment to excellence and innovation,' says Thiago Trevisan, Director of Technology, Innovation and Customer Relations at Comgás. Proud of the project, Trevisan emphasizes that this is a great example of strategic initiative of the gas supplier, as it places the customer at the heart of its operations. The intention is to foster a evolution-centered culture to meet the growing demands and expectations of customers in the segment.
Distinction at the ABT Awards
Being distinguished with the ABT award is a clear demonstration of the prominence that Comgás has in terms of tecnologic innovation, superior quality of its services and ongoing customer satisfaction. The gas company was thoroughly evaluated by a group of experts who considered several factors, such as its technological innovation and sustainability practices, as well as its commitment to excellence in service provision.
About Comgás
Comgás, a leading gas supplier, has an extensive network of over 22 kilometers of piped gas distribution that spans 96 municipalities. Providing services to industrial, commercial, residential and automotive sectors, the gas distributor also facilitates cogeneration projects and supplies gas for thermogeneration. In the state of São Paulo, Comgás serves an impressive base of over 2,6 million customers, covering the Metropolitan Region of São Paulo, the Administrative Region of Campinas, Baixada Santista and Vale do Paraíba, consolidating its position as a key player in the supply and distribution of gas in the state.
Source: © COMGAS Press
