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Atento Offers An Excellent Career Opportunity As A Bilingual Monitoring Assistant, With Attractive Salary And Benefits
If you are looking for a position that combines your skills in quality monitoring and advanced use of tools like Excel and PowerPoint, Atento may be the next step in your career.
With applications open, this position is essential for the continuous improvement of customer service.
What You Need To Know About The Position
Atento, one of the largest contact center service companies in Brazil, is offering a position for a Monitoring Assistant.
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This role requires advanced skills in Excel, PowerPoint, and fluent English, making it an excellent opportunity for those who want to work in a strategic position with a significant impact on service quality.
The Role Of The Quality Area At Atento
The quality area at Atento not only monitors operational performance but also plays a crucial role in promoting process improvements.
As part of this team, you will ensure that customer service is always aligned with the highest quality standards, according to vagassc.
Moreover, this area serves as a support point for operations and training, ensuring that processes are continuously improved.
Responsibilities Of The Monitoring Assistant
The Monitoring Assistant has several crucial responsibilities for maintaining quality and continuous improvement of the services provided by Atento.
Some of the main functions include:
- Quality Monitoring: Conduct regular monitoring of agent interactions, ensuring that all processes meet quality standards.
- Root Cause Analysis: Identify the causes of operational problems and propose effective solutions.
- CSAT And DSAT Analysis: Monitor and analyze customer satisfaction metrics to understand where improvements can be made.
- Creation Of Continuous Improvement Projects: Develop and implement projects aimed at improving internal processes.
- Application Of Feedback: Provide constructive feedback to agents, helping to improve their performance.
- Creation Of Reports: Prepare daily, weekly, and monthly reports on team performance and improvement suggestions.
- Use Of Tools Such As Canva And PowerPoint: For creating internal communications and visual reports.
- External Auditing: Conduct audits with contracting clients and propose corrective or preventive actions.
Requirements For The Monitoring Assistant Position
To apply for the position at Atento, interested candidates must meet specific requirements.
The main points that the company looks for in the ideal candidate include:
- Experience Within The Company: Must have been employed at Atento for at least 6 months, with a performance rating of 100 (Good Performer) or higher on the Operational Performance Evaluation cycle.
- Education: Ongoing or completed higher education (preferred), with knowledge in quality management in call centers being a differential.
- Technical Skills:
- Advanced Excel: Essential for data analysis and creating detailed reports.
- Advanced PowerPoint: For creating presentations and visual communications.
- Fluent English: Proficiency in the language is necessary for interactions with international clients and bilingual reports.
- Location: The candidate must reside in the South Zone of São Paulo, as the work will be performed remotely, but based in the São Paulo unit.
- Inclusion Of People With Disabilities: The position is also exclusive to people with disabilities (PwD), reinforcing the company’s commitment to diversity.
Benefits And Development Opportunities
Atento offers a competitive salary of R$ 3,300.00, in addition to benefits such as:
- Remote Work Schedule: With a workload of 200 hours per month and a 5×2 schedule, with days off on Sundays and Mondays.
- Professional Growth: Investment in employee development, with support materials, training, and internal opportunities, such as podcast programs and Career 10.
How The Selection Process Works For The Home Office Position?
The selection process for the home office position of Bilingual Monitoring Assistant at Atento includes several stages, aimed at assessing candidates’ skills and qualifications. The stages are:
1st Registration: Application on the Atento portal.
2nd Excel Evaluation: Test to verify advanced skills in the tool.
3rd Candidate Screening: Preliminary analysis of candidate data.
4th Language Test: Assessment of English proficiency.
5th Unified Interview (HR/Requester): Interview with the HR team and the hiring manager.
6th Hiring: Final selection and formalization of the hiring process.
Why Apply?
The position of Home Office Bilingual Monitoring Assistant at Atento offers not only an excellent salary and remote working conditions but also the chance to be part of a company committed to professional development.
If you have the necessary skills and wish to grow within a large organization, this may be the opportunity you have been waiting for.
Atento constantly invests in the development of its employees, with growth and continuous learning opportunities, making it one of the best companies for those seeking stability and long-term opportunities.
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