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Effecti Opens Job Opportunities for Customer Success Analyst: Competitive Salary, Full Benefits, and Remote Work!
Opportunity for professionals with customer service experience, with a food allowance of R$770.00, home office assistance of R$230.00, and 100% paid health and dental plans. Applications are open!
If you are looking for job opportunities at an innovative company focused on digital transformation, Effecti has a job opening announcement for Customer Success Analyst, offering an attractive benefits package and the possibility of remote work.
This opportunity is ideal for professionals with customer service experience who wish to engage in direct relationships with companies, helping to optimize their processes and ensuring the best experience with Effecti’s solutions. In addition, the company invests in employee development, offering English courses, career plans, and benefits that make a difference in daily life.
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Effecti Selection Process
The selection process at Effecti is structured to ensure that candidates most aligned with the company’s values and goals are selected. The recruitment follows these stages:
Registration – The candidate must fill in their information and submit their resume for initial analysis.
Screening – The HR team will evaluate the professional profile to ensure compatibility with the position.
Chat with People & Management – Initial conversation to better understand the candidate and their expectations.
Technical Chat – Stage focused on assessing skills and specific knowledge in the field.
Hiring – If approved, the candidate will receive a formal proposal and the final details of the admission process.
Effecti seeks candidates with an analytical profile, clear communication skills, and strategic vision for customer loyalty and business expansion, ensuring effective and personalized service to clients.
Customer Success Analyst – Home Office
The professional hired for the position of Customer Success Analyst will be the primary link between the company and clients, ensuring that Effecti’s solutions are applied effectively and that clients receive adequate support to achieve their goals.
Among the main responsibilities of the position are:
- Manage client relationships, ensuring efficient and proactive communication.
- Monitor progress and align expectations, providing support to optimize user experience.
- Identify expansion opportunities, suggesting new solutions and services as needed by the client.
- Track satisfaction metrics, such as NPS (Net Promoter Score), and work to maintain high loyalty rates.
- Reduce churn rate, developing strategies for customer retention.
The position allows for remote work, with home office assistance and flexibility in the role.
About Effecti
Effecti is a reference company in the development of technological solutions for companies that provide services to the government, facilitating participation in bidding processes. With a team of over 160 employees spread across Brazil, the company invests in freedom and innovation to transform the public and private sectors.
The environment at Effecti is dynamic, collaborative, and results-oriented, promoting the professional growth of employees through development programs and encouragement of continuous learning. Working at Effecti means being part of a team that values autonomy, innovation, and the creation of strategic solutions for the market.
Job Requirements
Experience in customer service and corporate relationships.
Analytical skills and ability to solve problems strategically.
Good written and verbal communication, ensuring clear and assertive contact with clients.
Ability to handle challenges and perform under pressure.
Preferred: experience with bidding and B2B market.
Benefits of the Position at Effecti
Effecti employees receive a complete benefits package, including food allowance of R$770.00 on the Flash card, in addition to home office assistance of R$ 230.00 to ensure an efficient work structure. The company covers 100% of health and dental plans, and also offers a mental health plan for the psychological well-being of employees.
Additionally, Effecti offers discounts at pharmacies, life insurance, partnerships with OpenEnglish for language learning, coworking spaces in the Woba Network, a day off on birthdays, a gaming chair for comfort at work, and a solid career plan for professional growth.
How to Apply?
Those interested in the Customer Success Analyst position at Effecti should apply as soon as possible by sending their resume through the company’s official website.
To apply, it is necessary to fill out a form with professional information and wait for contact from the recruitment team. The company seeks professionals aligned with its organizational culture, who have proactivity, analytical capability, and a desire to grow within an innovative and collaborative environment.
If you want to work for a company that invests in the development of its employees and offers attractive benefits and work flexibility, this may be the perfect opportunity for you!
SECURE YOUR POSITION BY CLICKING HERE!
Source: Gupy
Só para adicionar, coisa mais inútil hoje em dia é esse 100% “plano de saúde”. O plano pode ser cancelado unilateralmente pela operadora. Ou seja, se for uma pessoa que realmente precisaria do plano, não vai ter.
“A empresa busca profissionais alinhados com sua cultura organizacional”
Ué, mas onde está o texto, ou seja lá o que for, que contenha qual é a “cultura organizacional” da empresa? Se procura alinhamento, deveria divulgá-la, não?
E porque lista os penduricalhos, mas não fala o valor da vaga que é o principal? Gastou dinheiro para fazer essa postagem e ter os penduricalhos, mas o principal deixa a desejar? Onde isso faz sentido oO