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Bradesco Faces Protests After Thousands of Job Cuts and Hundreds of Agency Closures Across the Country. Union Actions Intensify Due to Security Failures and Overload at Remaining Units.
Protests by the São Paulo Bank Workers’ Union have once again targeted the Bradesco following a new round of layoffs and the rapid reduction of its physical network.
In the 12 months leading up to June 2025, the bank eliminated 2,564 jobs, closed 342 branches, 1,067 service points (PA and PAE), and 127 business units.
The restructuring prompted a demonstration this Wednesday, 1st, at the Cupecê branch (0619), in the southern part of the capital, where the union also pointed out security failures.
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Protest in São Paulo: Layoffs and Overloaded Service
The protest took place in front of the Cupecê unit, which, according to the union, has been operating under heavy load since the closure of other branches in the region.
According to the organization, two bank employees assigned to the location were laid off in the last 30 days.
Representatives report that the pressure for targets has compounded the accumulation of tasks due to staff reductions.
Furthermore, the union claims that the agency operates without a revolving door and without security guards, raising concerns among employees and customers.
In a public statement, leader Malu Silva, a Bradesco employee, stated that “while Bradesco celebrates record profits, the reality for its workers and customers is one of concern”, attributing the scenario to the policy of agency closures, mass layoffs — including employees undergoing health treatment — and the removal of equipment and security teams in various units.
Physical Network Shrinks: 2nd Quarter Numbers
The consolidated data at the end of June indicates a consistent contraction of the bank’s physical presence.
In June 2024, Bradesco had 2,510 branches, 3,443 service points, and 809 business units.
A year later, the numbers dropped to 2,168 branches, 2,376 service points, and 682 business units.
The year-over-year difference corresponds to the closures of 342 branches, 1,067 service points, and 127 business units.
In total service points, the bank reports successive cuts: –555 compared to March 2025, –777 compared to December 2024, and –1,536 when compared to June 2024.
The justification released by the institution is the “adjustment of footprint” and the quest for operational efficiency.
What the Bank Says: Adjustment of “Footprint” and Cost of Service
Bradesco’s management has been describing the movement as part of a transformation plan to increase profitability through cost efficiency and reviewing branch accessibility.
The presentation of results for the 2nd quarter of 2025 highlights the acceleration of network adjustments, with a reduction in physical points and a priority on digital channels, without compromising investments in technology and operations.
In this discourse, the institution emphasizes productivity gains, stability in delinquency rates on portfolios, and revenue growth in areas such as financial margin, services, and insurance.
During the same period, the customer base grew by about 1.1 million people in 12 months, according to the results materials, while total operating expenses rose at a lower rate than revenues, helping to improve efficiency indicators.
Impacts on Service and Workers
From the perspective of the bank workers, the evaluation is the opposite.
The union claims that the closure of branches and the elimination of jobs leads to overload, illness, and insecurity due to successive layoffs.
The reduction in personnel, combined with the concentration of service in fewer units, is also pointed out as a factor that difficulties in in-person service, especially for audiences less familiar with digital channels.
Among the recurring complaints is the lack of security guards and revolving doors at some branches, such as the Cupecê unit mentioned in the protest.
The demand is for increased security and for sufficient teams to maintain “humanized” service, a term used by the organization to advocate for adequate time and structure to resolve in-person demands.
Security at the Agencies: Allegations and Questions
The union reports that the removal of revolving doors and the absence of physical security in certain branches contravene good practices for protecting employees and clients.
The entity states that it has notified the bank on the issue and will press for measures to be taken.
As of the publication of this text, there is no specific position from Bradesco regarding the situation of the Cupecê agency (0619) nor details on the security protocols adopted locally.
Meanwhile, the restructuring agenda is moving forward.
In its communication with the market, the institution reiterates the policy of reducing the “cost of service” in mass-market segments, prioritizing migration to digital platforms and concentrating services in points with higher traffic and productivity.
The union, for its part, associates this path with the degradation of in-person service and the worsening of working conditions.
Pressure Will Continue
Worker mobilization is expected to continue in the coming weeks, according to union leaders.
The guidance is to intensify dialogue with the public in areas where closure of units or lack of security have had a direct impact.
For Bradesco, the challenge lies in balancing operational efficiency and service coverage, in a context where digitalization is advancing, but a significant portion of the public remains dependent on branches.
With the network adjusting and the workforce reduced, how to balance efficiency, security, and in-person service without widening the gap between the bank and its clients?
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