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Job Opening for Bilingual Monitoring Assistant at Atento: Salary of R$ 3,300.00 and Remote Work with Benefits
Atento, one of the largest contact center companies in Brazil, is offering an unmissable opportunity for the position of Bilingual Monitoring Assistant. With a salary of R$3,300.00, this remote position allows you to work from home on a 5×2 schedule, along with incredible benefits.
If you are looking for a stable job focused on quality monitoring and interaction with international clients, check out the details and don’t miss this chance!
Selection Process
The selection process for this job opening at Atento is divided into several stages, ensuring a thorough analysis of the candidates’ qualifications. The first phase is registering on the company’s official portal, where all information must be filled out correctly.
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After registration, candidates undergo a Excel test to assess advanced skills, followed by a resume screening, where the provided data is analyzed in detail. The process also includes a language test, focused on fluent English, essential for interaction with international clients.
Successful candidates are invited to a combined interview with the Human Resources team and the job requester. Finally, selected candidates formalize their hiring and receive all necessary guidance for starting work.
Bilingual Monitoring Assistant at Atento
The position of Bilingual Monitoring Assistant focuses on the quality area, playing a strategic role within the company. Main responsibilities include monitoring agent interactions, analyzing satisfaction metrics (CSAT/DSAT), conducting external audits, and providing constructive feedback.
The work will be carried out remotely but requires residency in the South Zone of São Paulo. The schedule is 200 hours per month, with a 5×2 shift, offering time off on Sundays and Mondays. This position is ideal for those looking to work in a global company, with a direct impact on process improvement and customer service.
About Atento
With over 20 years of experience, Atento is a leader in contact center services and customer management in Latin America. Recognized for its innovation and excellence, the company offers a dynamic and challenging environment that encourages the professional growth of its employees.
Atento also stands out for its commitment to diversity and inclusion, promoting opportunities for people with disabilities (PwD) and valuing the plurality of its team. This approach makes the company one of the best places to work, providing stability and continuous development.
Requirements for the Position
To apply for the position of Bilingual Monitoring Assistant, candidates must meet the following requirements:
- Internal Experience: Be an Atento employee for at least 6 months, with a positive performance evaluation;
- Education: Higher education in progress or completed (preferred);
- Technical Skills:
- Advanced Excel, essential for reporting and analysis;
- Advanced PowerPoint, for presentations and communications;
- Fluent English, for interaction with international clients.
Experience in quality management in call centers is a valued differentiator.
Job Benefits
In addition to the competitive salary of R$ 3,300.00, Atento offers a complete benefits package:
- Remote work schedule, with flexible hours;
- Food or meal voucher;
- Education assistance, encouraging personal development;
- Access to internal training and podcast programs;
- Participation in the Career 10 program, with growth opportunities;
- Days off on Sundays and Mondays, promoting balance between personal and professional life.
These benefits reflect Atento’s commitment to taking care of its employees, providing security and quality of life.
How to Apply
To participate in the selection process, access Atento’s official website and register in the job opening announcement section. Be sure to include all necessary information, especially your technical skills and professional experience.
After registration, prepare for the next stages: Excel test, language evaluation, and combined interview. During the process, highlight your experience in quality monitoring and proficiency in tools like Excel and PowerPoint.
This is a unique opportunity for those looking to work in a renowned company, with growth potential and a positive impact on the market.
Requisitos da vaga:
Experiência interna: Ser funcionário da Atento por pelo menos 6 meses, com avaliação de desempenho positiva;
Do que adianta postar aqui uma vaga interna?