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If You’re Looking for an Opportunity to Work as a Customer Success Analyst at an Innovative Fintech, with a 100% Remote Work Model and Competitive Salary, This Is Your Chance! In Addition to a Dynamic Environment and Growth Opportunities, VExpenses Offers Differentiated Benefits That Make All the Difference in Your Professional Experience.
The selection process for this position at VExpenses is structured in different stages, ensuring that each candidate is assessed fairly and transparently. It all begins with online registration through the company’s platform, where interested parties fill out their information and submit their resumes. Next, candidates take a Cultural Fit Test, which evaluates the compatibility between their values and VExpenses’ organizational culture. This phase is essential to ensure that new hires share the same vision as the company and can contribute meaningfully to the team.
Those who pass the test are invited for an interview with the People and Culture team, where they can share their professional experiences, skills, and expectations for the position. If they progress, they move on to the interview and roleplay stage with leadership, at which point their technical competencies and ability to handle daily challenges of the role are assessed. Finally, the selected candidates receive a job offer and begin their journey at VExpenses.
Customer Success Analyst – 100% Remote
In this position, the professional will be responsible for ensuring the satisfaction and retention of VExpenses’ clients, particularly those in the large accounts segment. The daily routine involves monitoring and analyzing the customer journey, proposing solutions that improve their experience with the platform. The analyst should actively engage in upsell and cross-sell strategies, seeking to enhance the perceived value for clients and increase the adoption of the solutions offered by the company.
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About the Company
VExpenses is an innovative fintech that has revolutionized corporate expense management in Latin America. Founded in 2016, the company offers an all-in-one platform for managing travel, fuel, reimbursements, and corporate cards, bringing more transparency and security to organizations. VExpenses is part of the VR Ecosystem, integrates with Cubo Itaú, and has been awarded by 100 Open Startups for two consecutive years.
With a 100% remote team made up of over 180 professionals spread across Brazil, the company values proactivity, collaboration, and excellence. Its focus is on providing a dynamic environment where innovation and professional development happen continuously.
Job Requirements
To apply, it is necessary to have proven experience in Customer Success, especially serving large companies. Experience with customer retention (churn prevention), upsell, and cross-sell are important differentiators. It is expected that the candidate has knowledge in Health Score, NPS, CSAT, KPIs, and OKRs, as well as availability for occasional travel.
Job Benefits
VExpenses offers permanent remote work, the freedom to distribute benefits between meal vouchers and reimbursement, medical insurance with no co-payment, dental plan, access to Gympass, a discount program for medications, and a relaxed environment with a free dress code. The benefits package also includes a laptop and other work equipment, as well as direct contact with the founders and a strong encouragement for learning and professional growth.
How to Apply
If you identify with this opportunity and want to be part of an innovative and constantly growing company, don’t waste time! The first step is to visit the VExpenses website and fill out the application form. Remember to review your resume, highlighting your most relevant experiences for the role.
After applying, stay alert to your email, as all communications regarding the next stages of the selection process will be sent there. The VExpenses recruitment team is eager to meet you and find the best talent for this position.
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