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The BTO Multinational Has Opened New Job Positions in Hybrid and Remote Formats, Highlighting the Leadership Position in São Paulo; Applications Are Open Until January 2026.
A Atento, one of the largest references in the Business Transformation Outsourcing (BTO) sector, has several job openings available in different regions of Brazil, in hybrid and home office formats. The company, known for combining technology and valuing people, is looking for new professionals to join its teams, especially for a leadership position in Santo André (SP) that offers an attractive salary and competitive benefits.
Selection Process
The selection process for the Team Leader II position is structured in multiple stages, aiming to thoroughly assess the candidates’ competencies. The process begins with an online Registration step, followed by a General Assessment. The approved candidates move on to specific tests, including an Excel Assessment and the resolution of a practical CASE that simulates real challenges of the leadership role.
After analyzing these tests, the Screening phase occurs for the most aligned profiles. The selected candidates are invited to the Interview with HR and/or Hiring Manager of the position, where previous experiences and cultural alignment are discussed. If approved in all previous phases, the candidate moves on to the final step of Hiring and integration into the Atento team.
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Team Leader II Support/Audit – Santo André (SP)
The highlighted position is for Team Leader II Support/Audit at the Santo André (SP) unit. The position is permanent and offers a salary of R$ 2,600.00. The work schedule is 200 hours per month, on a 5×2 schedule, with fixed hours from 08:00 AM to 05:00 PM and fixed days off on Saturdays and Sundays. The initial work model is hybrid, with on-site work at Av. Dom Pedro I, 530 – Vila America, Santo André, but there is a possibility of transitioning to Home Office after the probation period. The leader will be responsible for supervising the team, monitoring performance indicators (KPIs), analyzing performance deviations, providing feedback, managing schedules, controlling the time sheet, and creating strategies for continuous improvement of operations, acting as the main link between the client, the manager, and the team.
About the Company
Atento has established itself as a reference in the BPO (Business Process Outsourcing) sector over many years and is now leading an evolution to BTO (Business Transformation Outsourcing). This new approach focuses on profoundly transforming customer experience by integrating four fundamental pillars: strategic consulting, advanced use of artificial intelligence, operational excellence, and, most importantly, valuing people. The company believes that technology should serve human beings and that the real impact on business is generated by passionate specialists.
The company’s strength lies in its employees, described as specialists capable of simplifying technology and making it effective in daily life. Atento’s culture values empathy and seeks professionals who identify with the purpose of generating connections and real results. Additionally, the company demonstrates a strong commitment to inclusion, highlighting that all of its job openings, including positions for people with disabilities (PwD) and Social Security rehabilitation beneficiaries, are available on specialized career portals, such as the Atento Digital Portal, Corporate, IT, PAP, Interfile, and the PwD Portal.
Job Requirements
For the Team Leader II position in Santo André, mandatory requirements include having a Bachelor’s degree in progress or completed and having previous proven experience in team leadership. Additionally, it is expected that the candidate has intermediate knowledge of the Office Suite (Excel, PowerPoint, Word, Outlook). The company also seeks essential behavioral skills such as inspiring leadership, assertive communication, discipline, autonomy, proactivity, organization, strong argumentation skills, and a strong team spirit.
Job Benefits
The specific benefits for the Team Leader II position were not detailed in the main description, but the company is known for offering competitive market packages, which often include meal or food vouchers, medical and dental assistance, life insurance, and development programs. It is important to note that benefits may vary depending on the position, location, and hiring model (hybrid or remote). Candidates will receive detailed information about the benefits package during the selection process.
In addition to the Team Leader position, Atento has listed other opportunities in hybrid and remote formats. Among the hybrid positions are Digital Relationship Specialist (Macaíba/RN), Client Relationship Specialist II (São Paulo/SP), Client Relationship Specialist I (Salvador/BA), and Support Specialist I (São José dos Campos/SP). For remote positions, there are opportunities for Junior Operational Quality Analyst (SP), Logistics Support Analyst II (Cuiabá/MT), Customer Technical Support Specialist (SP), Receptive Customer Service Specialist with Sales (Ribeirão Preto/SP), and Digital Relationship Specialist (Santo André/SP).
How to Apply
Those interested in the job openings at Atento should access the official career portal of the company. Applications for the Team Leader II position, for example, were published on November 4, 2025, and will remain open until January 3, 2026. It is essential for candidates to keep their registration details always updated and complete on the platform, as this facilitates screening by recruiters.
Esse salário só se for lá. No Rio é um salário mínimo que com descontos, vc não passa de R$ 1000. Cê tá loko
Sou escrava dessa empresa. Fujam!
E p q será q ñ pede pra sair?🤔🤑
Escravo não tem escolha
Uai. Só sai qd arruma outro. As contas continuam chegando. 🫡
Trabalho na empresa e gosto. Comecei como atendente e fui subindo de cargo, 5 anos na empresa.
Como faço pra trabalhar lá?
Trabalhei na Atento empresa tem pontos positivos e negativos como qualquer outra ! Trabalhar lá foi ótimo para meu aprendizado! No meu ponto de vista o problema maior da empresa está nos supervisores não sabem liderar os que lideram corretamente dá para contar nos dedos . Agora escravidão? Acho que seu comentário passou dos limites!
Tô querendo um trabalho lá, como faço pra me inscrever?