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Precautionary Suspension Affects Banco Inter, Paraná Banco, Facta Financeira, and Cobuccio, Prohibiting Them from Contracting New INSS Payroll Loans. Measure Does Not Cancel Old Loans, but Targets Fraud, Commercial Harassment, and Lack of Transparency. Understand What Changes for Retirees and How to Protect Yourself from Scams.
Retirees and pensioners from the INSS using payroll loans were caught off guard by a strong measure from the federal government. The National Institute of Social Security has suspended, on a precautionary basis, the new endorsements of loans from four financial institutions. The decision was published on October 16, 2025, in the Official Gazette and takes immediate effect.
The affected institutions are Banco Inter, Paraná Banco, Facta Financeira, and Cobuccio Sociedade de Crédito Direto, which are prohibited from entering into new payroll loan contracts with INSS beneficiaries. The suspension remains in effect until the conclusion of the administrative processes investigating irregularities in the offering and hiring of these loans. According to the INSS itself, the measure is preventive and aims to “cease irregularities and safeguard the public interest.”
In practice, payroll credit still exists, but retirees cannot, for now, contract new loans with these four banks through payroll deductions. Existing contracts remain valid, and deductions continue to occur normally from their pensions. At the same time, there is growing concern over reports of fraud, commercial harassment via telemarketing, and unauthorized deductions, issues that have been pointed out in audits and public civil actions in recent years.
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Which Banks Were Suspended and What Is Prohibited
According to dispatches published by the INSS, the precautionary suspension specifically targets the new endorsements of payroll loans from Banco Inter, Paraná Banco, Facta Financeira, and Cobuccio Sociedade de Crédito Direto. These banks continue to operate normally in other lines of credit, but cannot use the INSS payroll to provide new payroll loans until further notice.
The official documents mention the non-compliance with Technical Cooperation Agreements, which are contracts established between the INSS and institutions to regulate the use of the electronic and Payroll system. In the same wave of decisions, the agency noted that just days prior, it had already blocked Banco Master due to a “significant volume” of complaints from retirees, in addition to punishing other institutions that did not adhere to the rules of the Don’t Disturb Me program, created to block calls with payroll loan offers.
It is important to emphasize that the suspension does not cancel ongoing loans. Anyone who already had an active contract with these banks continues to pay their installments normally through payroll deductions. What is prohibited is the contracting of new payroll loans or increasing the value of existing contracts through the INSS system until the institutions prove that they have adjusted to transparency and consent standards.
Legal Basis: Hypervulnerable Consumers and Stricter Rules
The measure is based on a well-established understanding in the Consumer Defense Code and the Statute for the Elderly, which classify retirees and pensioners as hypervulnerable groups. In practice, this means that the state can take stricter actions to curb abusive practices, fraud, and commercial harassment, especially regarding complex financial products like loans directly deducted from benefits.
This tougher stance gained traction after an audit by the Office of the Comptroller General, conducted between 2022 and 2023, which identified serious flaws in the INSS’s payroll loan system. The report found thousands of contracts with interest rates above the legal ceiling, unauthorized endorsements, errors in more than half of active records, and difficulties for beneficiaries in understanding the contracted conditions, which compromised oversight and protection of the insured.
What Changes for Retirees and Pensioners
For those who already have a payroll loan with one of the suspended institutions, nothing changes in the short term. Contracts remain valid, there is no automatic cancellation, and installments continue to be deducted normally from benefits until the end of the contract term. The suspension is exclusively directed at the origination of new loans and does not affect the currently contracted stock.
Anyone thinking of contracting a payroll loan now should pay attention to the following detail. During the blocking period, it will not be possible to take out new loans from Banco Inter, Paraná Banco, Facta, or Cobuccio through the INSS, even if the customer has a long-standing relationship with these institutions. The official recommendation is to consult only the list of approved banks available on the Meu INSS app or website, where the insured can also check their active loan statements and available limits.
Since 2025, the INSS has been tightening control over this type of credit with new rules. Among the changes are the requirement for clearer consent from the beneficiary, the possibility of blocking benefits for loans, increased transparency regarding rates, and a minimum waiting period for offering payroll loans after the concession of a new benefit, reducing the barrage of calls immediately after retirement.
At the end, this can represent an important protection against overindebtedness of the elderly, who often accept proposals without understanding the total cost of the operation. On the other hand, experts warn that successive suspensions and restrictions may reduce competition among banks and, in some cases, increase the cost of credit, especially for those with lower income and few alternatives outside of payroll loans.
How to Protect Yourself from Scams and Harassment Regarding Payroll Loans
In light of the reports of unrecognized contracts, the first guidance is simple. Retirees and pensioners should regularly check the statement of payroll loans in the Meu INSS app or through the official portal, verifying if there are unknown contracts or amounts greater than those authorized. Upon identifying any irregularities, it is possible to request a block on new operations and formally contest these agreements.
Another line of defense is dealing with commercial harassment over the phone. Febraban informs that millions of Brazilians have already registered their numbers on the Don’t Disturb Me platform to block calls with payroll loan offers, and that over a thousand administrative measures have already been applied against correspondents who violate the sector’s self-regulation rules.
In these cases, the recommendation is never to provide passwords, SMS codes, or photos of documents via messaging apps, especially when the approach is persistent.
If a retiree suffers an undue deduction or feels deceived, the way forward is to file a complaint with the INSS Ombudsman, seek the Procon in their state, and use the platform consumidor.gov.br, as well as, in more serious situations, seek legal advice. Accumulating protocols and documents helps to pressure banks and the INSS itself to correct irregularities, even with the return of double amounts charged without authorization, as acknowledged in various court decisions.
Pressure on Banks and Debate Over Payroll Loan Limits
For the punished banks, the precautionary suspension represents an immediate loss of revenue and damage to their reputation among the elderly. In a statement sent to the press, Banco Inter stated that it was surprised by the INSS’s decision, expressed commitment to transparency, and informed that it is in contact with the agency to clarify the pointed issues. Other institutions must also reinforce training programs, internal audits, and control over banking correspondents to recover authorization.
At the same time, the measure reignites the debate over payroll loan limits in Brazil. On one side, consumer defense entities argue that suspensions and stronger penalties are necessary to curb billion-dollar frauds and protect retirees from sophisticated scams, as highlighted by the CGU itself in its report. On the other hand, there are fears that regulatory tightening may overly restrict access to credit for a segment already facing budgetary difficulties.
In this context, the discussion about payroll loans is far from over. Do you think the INSS is acting appropriately to protect retirees, or is the government going too far and making access to loans difficult for those who need quick cash? Share in the comments if you have received persistent loan calls or encountered problems with deductions from your pension, and participate in the debate on how this market should operate in Brazil.
FACTA FINANCEIRA deu um golpe, oferecendo diminuir as prestações e diminuir os juros, quando eu vi na folha do INSS, estava como novo empréstimo.
Porque o banco facta não fornece o número do contrato para uma portabilidade só passa o número errado
Que esses bancos são chatos não resta dúvidas, porém esse desgoverno e o inss já ultrapassaram todos os limites, pois todos sabemos que aposentados e pensionistas nunca foram valorizados pelo desgoverno, com salários irrisórios que obriga aposentados e pensionistas a recorrer ao consignado. Fazem o bloqueio do consignado sem o consentimento do aposentado, e pra desbloquear criam mil e um obstáculos. Enfim tá uma vergonha o que esse desgoverno o INSS e o stf fazem em desfavor do aposentado e pensionistas.