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Grupo RBS Opens Effective Vacancy for Specialist in Customer Service and Retention in Remote Model, Focusing on Subscriber Retention, Working in Multi-Channel Call Center and Opportunity Also for People with Disabilities Living in Porto Alegre and Metropolitan Region.
The Specialist in Customer Service and Retention vacancy in the call center announced by Grupo RBS is an opportunity for professionals who enjoy dealing with people, negotiating, and solving problems quickly.
This is an effective position (CLT), with a remote work model, aimed at candidates living in Porto Alegre and the Metropolitan Region.
The main objective of the role is to retain subscribers who express an intention to cancel, seeking to maintain the relationship and reduce churn. The professional will work across various channels, such as phone, WhatsApp, email, and chat, which requires strong written and verbal communication skills.
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Subsea7 has job openings: the company has offshore and onshore positions available in 2026 for operators, pilots, supervisors, engineers, and much more.
According to information released by the company on its career page, the vacancy is also open to people with disabilities (PcD), reinforcing the commitment to inclusion and diversity in the workforce.
What the Specialist in Customer Service and Retention Does in Grupo RBS Call Center
The Specialist in Customer Service and Retention will be responsible for providing active and inbound service to subscribers wishing to cancel services, focusing on negotiation and contract maintenance. The aim is to propose alternatives, clarify doubts, overcome objections, and present solutions that make sense for the customer.
In addition to retention, the professional should update control spreadsheets and organize records of services provided, ensuring that information is current in the company’s systems.
The routine includes intensive use of digital tools and customer service platforms typical of a remote call center.
Requirements for the Remote Specialist in Customer Service and Retention Position
To apply for the position, it is necessary to have completed high school. The company states that pursuing a higher education degree is considered an asset, especially in fields such as Administration, Communication, Marketing, or related areas, which may increase the candidate’s chances in the selection process.
Another key point is excellent verbal and written communication skills, essential for dealing with different subscriber profiles clearly, empathetically, and respectfully. The position also values problem-solving focus and negotiation skills, as the role’s goal is to transform cancellation requests into opportunities to keep the customer active.
Grupo RBS deems prior experience in sales, customer service, and retention desirable, particularly in call center, telemarketing, or subscriber relationship environments. It is also important to have good fluency with digital tools and ease in working with various customer service systems, spreadsheets, and online channels.
A specific requirement of the position is to reside in Porto Alegre or the Metropolitan Region, even with remote work. This facilitates possible in-person meetings, training, and alignment with the team, maintaining the employee’s connection with local operations. The opportunity is also indicated for people with disabilities, reinforcing openness to professionals with different profiles and backgrounds.
Remote Work Model, Collaborative Culture, and Environment at Grupo RBS
Grupo RBS emphasizes that it has a flexible work model, which can be in-person, hybrid, or remote, depending on the position. In the case of the Specialist in Customer Service and Retention position, the format is remote, allowing the professional to work from home while maintaining constant contact with leaders and colleagues through digital channels.
The company highlights that its organizational environment is light and collaborative, valuing diverse skills, experiences, and opinions. The internal culture encourages simplicity in daily operations, discipline, energy, and resilience, creating conditions for professionals to develop and grow together with the business.
According to the group, there is room for involvement in legitimate social impact projects, in addition to working in journalism, sports, and entertainment, always with the aim of contributing to a better life through communication.
For those looking for a consolidated company with 68 years of history and a strong presence in TV, radio, print, and digital, this vacancy represents a career opportunity in a major media group.
Applications, Deadlines, and Stages of the Selection Process at Grupo RBS
According to the vacancy information, the application deadline for internal candidates runs until November 29, 2025, requiring attention from employees currently working at the company who wish to participate in the process. For external candidates, Grupo RBS does not detail a public final deadline, so the recommendation is to apply as soon as possible to not miss the opportunity.
The selection process is structured in five stages. The first is the resume submission on the career platform. Next, there is the interview with HR, responsible for assessing cultural alignment, behavioral profile, and basic job requirements. Then, the candidate undergoes an interview with management, where experiences, goals, and fit within the day-to-day of the customer service and retention area are discussed.
The final stages include the offer letter, detailing the formal proposal, and, finally, the hiring, if the candidate accepts the presented conditions. Professionals interested in the position of Specialist in Customer Service and Retention – Remote Call Center at Grupo RBS should access the company’s career site, review all the requirements, and submit their application, especially those seeking an effective remote position in customer service and subscriber retention in Porto Alegre and the Metropolitan Region.
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