NeoSolar Launches Excellence Center for Technical Assistance and Expands Customer Support

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Published on 06/11/2024 at 17:04

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NeoSolar Inaugurates Own Space for Technical Assistance, Offering Specialized Support and Original Parts for Maximum Performance.

NeoSolar announced the opening of a new center focused on technical assistance, expanding its customer service capabilities. This development allows the company to provide technical assistance for all the solutions it sells in Brazil, ensuring that customers have access to specialized support and original parts for the best product performance. With this expansion, NeoSolar commits to optimizing and streamlining all repair and maintenance processes.

The initiative also aims to provide a more robust technical support, ensuring that consumers receive effective and personalized service. This marks a significant advancement in NeoSolar’s operation, as customers can now count on a complete and integrated technical support service, from equipment to technical assistance. With this improved infrastructure, the company strengthens its commitment to quality and consumer satisfaction, serving quickly and efficiently.

Inauguration of the New Technical Assistance Structure

NeoSolar, recognized as the largest distributor of Off Grid solar energy products in the country, recently opened the doors to a new structure dedicated exclusively to technical assistance. Located in the Vila Mariana neighborhood, in the southern zone of São Paulo, the building boasts over 400 square meters, featuring workbenches for technicians, a well-equipped laboratory, workstations for the engineering team, as well as a robust stock and meticulous testing rooms. This own space aims to optimize technical assistance, providing customers nationwide with the benefit of fast and efficient service.

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Expansion of Service and Improvements in Technical Support

With this innovation, NeoSolar expands its capacity to serve customers in all regions of Brazil, offering technical assistance for 100% of the solutions in its portfolio. This streamlines and speeds up the maintenance and repair process of the equipment. Kaique Zanettin, Products and Services Coordinator at the company, emphasizes: ‘A large part of the products is imported from China; therefore, having local technical assistance constitutes a huge advantage, making contact with overseas unnecessary. We want, with this expansion, to consolidate NeoSolar as a strong brand known for its differentiated technical assistance, providing fast and effective technical support.’

Importance of an Expanded Own Space

Due to the growth in demand, NeoSolar’s technical assistance team has increased, requiring a larger dedicated space. Expanding the stock space has also been crucial, allowing customer requests from all over Brazil to be met more quickly. NeoSolar also stands out for its specialized service in brands within its portfolio. Specifically, the company is the first and only official technical assistance for Epever in the world, offering specialized service that uses original parts directly from the manufacturer.

Specialized Service and Original Parts

With training and certification directly from Epever’s engineering, NeoSolar is equipped to identify and repair any defects in controllers and inverters, ensuring customers receive original parts and the maximum performance of the products. This commitment to quality and efficiency in technical support makes NeoSolar a reference. Kaique concludes by emphasizing the importance of the large available stock, which strengthens customers’ confidence in the warranty and the effectiveness of the services provided.

About NeoSolar and Customized Solutions

NeoSolar is a pioneering company in the distribution of Off Grid solar energy products in Brazil, committed to making photovoltaic solar energy an accessible and widely used solution throughout the country. Founded in 2010, it has units that operate in On and Off Grid projects, providing courses and training, as well as developing customized solutions, including solar pumping. Its contribution was essential in founding the Brazilian Solar Energy Association (ABSOLAR), which represents the main associational body in the sector in Brazil.

Source: NeoSolar Press

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NeoSolar Launches Excellence Center for Technical Assistance and Expands Customer Support

NeoSolar Inaugurates Own Space for Technical Assistance, Offering Specialized Support and Original Parts for Maximum Performance.

Inauguration of the New Technical Assistance Structure

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Expansion of Service and Improvements in Technical Support

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NeoSolar Launches Excellence Center for Technical Assistance and Expands Customer Support

NeoSolar Inaugurates Own Space for Technical Assistance, Offering Specialized Support and Original Parts for Maximum Performance.

Inauguration of the New Technical Assistance Structure

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Importance of an Expanded Own Space

Specialized Service and Original Parts

About NeoSolar and Customized Solutions

For 45 years, Spain and Morocco have been trying to connect Europe to Africa through a project of just 14 kilometers in the Strait of Gibraltar, and an active tectonic fault on the seabed continues to make the project nearly impossible.

At just 14 years old, a boy creates a system without energy, using steel pipes buried in the ground, that irrigates seedlings with moisture from the air, to combat the water scarcity threatening reforestation in northern China.

Where there was only sand and wind at 40 degrees, China built a megacity of 500,000 inhabitants with farms, wineries, and universities in the middle of the desert using melted glacier water from hundreds of kilometers away.

Gepard 1A2: the armored vehicle that fires 1,100 rounds per minute and became a shield against drones in Brazil.

The United States Army has an armored vehicle that reaches speeds of up to 100 km/h, capable of operating normally on different types of terrain and also on asphalt without causing damage; equipped with a 350 hp engine, it can transport up to 9 soldiers — meet the Stryker.

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