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NeoSolar opens its own space for technical assistance, offering specialized support and original parts for maximum performance.
NeoSolar has announced the opening of a new center focused on technical assistance, expanding its customer service capabilities. This development allows the company to provide technical assistance for all the solutions it sells in Brazil, ensuring that customers have access to specialized support and original parts for the best product performance. With this expansion, NeoSolar is committed to optimizing and streamlining all repair and maintenance processes.
The initiative also aims to provide more robust technical support, ensuring that consumers receive effective and personalized service. This marks a significant advance in NeoSolar's operations, as customers can now count on a complete and integrated technical support service, from equipment to technical assistance. With this improved infrastructure, the company strengthens its commitment to quality and consumer satisfaction, serving customers quickly and efficiently.
Inauguration of the New Technical Assistance Structure
NeoSolar, recognized as the largest distributor of off-grid solar energy products in the country, recently opened the doors of a new structure, dedicated exclusively to technical assistance. Located in the Vila Mariana neighborhood, in the south of São Paulo, the building has more than 400 square meters, with benches for technicians, a well-equipped laboratory, workstations for the engineering team, as well as a robust inventory and detailed testing rooms. This own space aims to optimize technical assistance, providing customers throughout the country with the benefit of a fast and efficient service.
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Expansion of Service and Improvements in Technical Support
With this innovation, NeoSolar expands its capacity to serve customers in all regions of Brazil, offering technical assistance for 100% of the solutions in its portfolio. This simplifies and speeds up the process of equipment maintenance and repair. Kaique Zanettin, the company's Products and Services Coordinator, highlights: 'Most of the products are imported from China; therefore, having local technical assistance is a huge advantage, making contact with foreign countries unnecessary. With this expansion, we want to consolidate NeoSolar as a strong brand known for its differentiated technical assistance, providing fast and effective technical support.'
Importance of an Expanded Own Space
Due to the growth in demand, NeoSolar's technical support team has grown, requiring a larger space of its own. Expanding the warehouse space was also crucial, allowing requests from customers all over Brazil to be met more quickly. NeoSolar also stands out for its specialized service in brands in its portfolio. Specifically, the company is the first and only official Epever technical assistance in the world, offering a specialized service that uses original parts directly from the manufacturer.
Specialized Service and Original Parts
With training and approval directly from Epever engineering, NeoSolar is equipped to identify and repair any defects in controllers and inverters, ensuring customers have original parts and the maximum performance of the products. This commitment to quality and efficiency in technical support makes NeoSolar a reference. Kaique concludes by stating the importance of the large available stock, which strengthens customers' confidence in the guarantee and effectiveness of the service provided.
About NeoSolar and Customized Solutions
NeoSolar is a pioneer in the distribution of off-grid solar energy products in Brazil, committed to making photovoltaic solar energy an affordable and widely used solution throughout the country. Founded in 2010, it has units that work on on and off-grid projects, providing courses and training, in addition to developing customized solutions, including solar pumping. Its contribution was essential in the founding of the Brazilian Solar Energy Association (ABSOLAR), which represents the main associative body of the sector in Brazil.
Source: NEOSOLAR Press
