Portuguese 
English 
Spanish 
5 min of reading 
7 comments 
Health Company Is Hiring for a Home Office Position for Those Who Dream of Working from Home with a 12×36 Shift. Check All the Details of This Amazing Night-Time Home Office Opportunity and Apply!
If you are looking for a home office position during the night and enjoy the idea of working from home, this opportunity at PASA might be what you’ve been waiting for! The Vale Retirees Health Assistance Association is hiring for Customer Service Analyst positions with a 12×36 shift, meaning you work 12 hours and rest for 36, including weekends and holidays. If the idea of a night-time home office appeals to you and you want to learn more about the company and the conditions offered, keep reading!
What Does a Customer Service Analyst Do at PASA?
As a Customer Service Analyst at PASA, your job goes far beyond standard customer service. The focus is to ensure that all beneficiaries of the Association receive high-quality, fast, and resolution-oriented service. This is the type of home office position for those who enjoy interacting with clients, identifying their needs, and solving problems effectively. Working from home, especially in a night-time shift, requires discipline and commitment to deadlines and established goals.
At PASA, you will be the point of contact between various support areas and the call center, ensuring everything runs smoothly. This includes directly handling beneficiary calls when necessary, always with agility and efficiency. One of the important aspects of this night-time home office position is analyzing client requests or complaints, which requires a keen eye to identify the best actions and ensure customer satisfaction.
-
Future profession with immediate earnings: Specialist reveals how a solar energy technician earns R$ 8,000 per month by taking advantage of the explosion in demand across the entire country.
-
Work from 8:30 AM to 5:30 PM with a 1-hour break at Sicredi as a Customer Service Assistant and receive a salary + benefits such as life insurance, dental plan, partnerships, Gympass, and much more in job openings across various states.
-
Subsea7 has job openings: the company has offshore and onshore positions available in 2026 for operators, pilots, supervisors, engineers, and much more.
-
Unimed is hiring candidates with and without experience! More than 10 job openings for Assistants, Analysts, Kitchen Assistants, and much more!
A Home Office Position with Flexibility and Responsibility
Working from home is already a great benefit, but being in a home office position with a 12×36 shift during the night offers even greater flexibility. At PASA, the shift starts at 7 PM and goes until 7 AM, allowing you to enjoy your free daytime. However, during the first three months, you will need to work during business hours for adaptation, Monday through Friday. This helps you understand the processes and how the company operates before fully transitioning to a night-time home office routine.
During your work, you will also act as a support point, providing guidance to the call center team on Quality, NPS (Net Promoter Score), and internal and external regulations. This role includes constant contact with the team via email, Teams, and even WhatsApp, keeping communication active to ensure efficient service.
Check the Requirements to Work from Home at PASA
For this home office position, PASA is looking for candidates with a completed high school education, although having a degree in progress is an interesting differentiator. Previous customer service experience, especially in health operators, can help you stand out. Basic to intermediate knowledge of tools such as Excel, PDF, and Teams is necessary to handle remote remote work demands efficiently.
Experience in both inbound and outbound service operations, as well as back-office management and “contact us” communications, is also important. After all, the position requires a good handling of digital tools to assist clients and resolve issues swiftly. Working from home, especially at night, can be challenging, but experience in home office and remote service is also valued and can set you apart from the others.
Benefits for Those Choosing the Night Home Office at PASA
In addition to the flexibility of working from home during the night, PASA offers a range of benefits that make the position even more attractive. Besides a fixed salary, you will be entitled to meal and food vouchers, medical and dental assistance, as well as group life insurance. Employees have access to pharmacological benefits and vaccinations, as well as online psychology and psychiatry services. The possibility of 24-hour telemedicine is a differentiator that shows PASA’s care for the well-being of its employees.
Another important point is educational assistance for those who wish to continue developing, as well as daycare assistance for those with young children. And since life can have unexpected events, PASA also offers funeral assistance. These are benefits that demonstrate how much PASA values its team members.
How to Apply to Work from Home at Night
If you are excited about this home office position and want to work from home with all these benefits, know that PASA’s recruitment process is already open! Applications can be made until December 31 on the Gupy platform website, so there’s still time to prepare your resume and apply. The selection process includes stages such as logical reasoning, Portuguese test, video interview, and finally, an interview. Passing through all these phases, you will be ready to start a new phase in your career with PASA!
Work from Home at a Trusted Institution
PASA, which started in 1991, was created to ensure that Vale retirees and their families had access to quality health care. Since then, the Association has established itself as a reference in health self-management, with a team of over 300 employees dedicated to providing the best care and affection to its beneficiaries. Working at PASA means being part of a team that cares about people’s well-being and is always seeking innovations to improve the lives of its members.
If you are looking for a home office position with a purpose and want to be part of an institution that really makes a difference, this is your chance. Working from home at night could be the first step towards a stable and enriching career at PASA. The mission of caring for people with affection and professionalism is what drives the team, and if you share this same spirit, the position is for you.
Essa empresa é difícil passar alguém
Estou precisando muito
Quem trabalha de noite é ****