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SEST SENAT Opened Registrations for Free Online English Courses Focused on Customer Service. Find Out How It Works, Who Can Participate, and How to Obtain the Certificate.
The SEST SENAT is offering free English courses, entirely online, aimed at those who wish to improve communication in customer service and expand job opportunities.
The initiative is aimed at individuals aged 14 and older, takes place in a digital environment, can be done from anywhere in Brazil, and aims to train professionals and students to handle real-life situations, both with Brazilians and foreigners.
The courses are offered in the Distance Education (EaD) modality, accessible via mobile, computer or laptop, and combine practical content, audiovisual resources, and free certification.
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The proposal arises at a time when basic English proficiency has become a competitive differentiator, especially in areas involving direct customer service, tourism, transportation, commerce, and services.
In addition, the SEST SENAT focuses on an accessible, progressive methodology that emphasizes practice, allowing beginners or those in the improvement phase to develop confidence in communicating in English.
Free English Courses from SEST SENAT: What Is the Proposal?
The free English courses from SEST SENAT have been structured to meet the needs of individuals who need to communicate clearly in professional and everyday situations.
Therefore, the focus is not only on theory but also on dialogues, functional vocabulary, and real-life situations.
While many courses prioritize complex grammatical rules, SEST SENAT emphasizes practical learning.
Thus, the student learns exactly what is necessary to serve customers, guide people, answer questions, and handle unexpected situations in English.
Another important differentiator is the division by levels, ensuring better content utilization and gradual progression.
Basic English for Customer Service – A1: The First Step
The Basic English for Customer Service – A1 course is suitable for those just starting or with little contact with the language.
From the first modules, students are introduced to essential expressions used in daily service.
The content addresses common situations, such as greeting people, providing basic information, giving directions, informing schedules and prices, as well as dealing with simple interactions in professional settings.
Throughout the course, students also practice pronunciation, an essential factor for gaining confidence when speaking English.
What the Student Learns at Level A1
- Basic greetings and introductions
- Instructions and directions in work environments
- Customer service and frequently asked questions
- How to handle simple complaints and emergencies
- Initial conversation and basic networking
The course has a 20-hour workload and a 20-day completion deadline, allowing flexibility for those studying and working.
Who Can Take the SEST SENAT A1 Course?
The free English courses from SEST SENAT do not require a minimum education level. You just need to be 14 years or older, have internet access, and a connected device.
Additionally, it is necessary to use an updated browser, such as Google Chrome, Mozilla Firefox, or Microsoft Edge, and to authorize the use of cookies on the portal.
To follow the audiovisual resources, students should also have headphones or speakers.
Free Certification in English A1
After completing all required steps — full access to content, final evaluation, and satisfaction survey — the student receives a Certificate of Completion for 20 Hours, provided directly on the SEST SENAT portal.
The certificate can be downloaded in the “My Space” area and used to enhance the resume, prove additional hours, or strengthen the professional profile.
Basic English for Customer Service – A2: Deepening Communication
For those looking to advance their learning, SEST SENAT also offers the course Basic English for Customer Service – A2.
This level is aimed at students who already have basic knowledge of the language and want to communicate more confidently in professional situations.
Here, the focus is on using English in more complex contexts, including present, past, and future, as well as reading, writing, and listening comprehension in the workplace.
What Is Addressed in English A2
- Customer service in more detailed situations
- Use of verbs and daily routines
- Reporting past situations
- Planning and communication about the future
- Listening comprehension at work
- Reading functional texts
- Writing and speaking clearly
- Complaints and emergency situations
- General review and practical application
This course has a 40-hour workload and a 30-day completion deadline, ensuring enough time to absorb the content.
Prerequisites and Recommendation for Level A2
As in the previous level, the A2 course requires a minimum age of 14, internet access, and appropriate equipment.
However, for better utilization, it is recommended that students have already completed the English A1 course or possess equivalent knowledge.
Certificate of 40 Hours in English A2
Upon completing all activities, the participant receives a Certificate of Completion for 40 Hours, also provided free of charge on the SEST SENAT portal.
This document reinforces professional qualification and demonstrates progress in English proficiency.
Why Free English Courses from SEST SENAT Are Worth It?
The free English courses from SEST SENAT stand out for combining accessibility, quality, and a focus on the job market.
Moreover, the flexibility of online teaching allows anyone to study at their own pace, at no cost, with recognized certification.
In an increasingly competitive landscape, speaking English, even at a basic level, can be decisive in seizing new opportunities.
Therefore, investing in free, high-quality training is a strategic step for those seeking professional growth and increased confidence in communication.
ARE YOU INTERESTED IN THE FREE COURSES FROM SEST SENAT? REGISTER HERE
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