Portuguese 
English 
Spanish 
5 min of reading 
0 comments 
Hybrid Position at Grupo Boticário in São José dos Pinhais Combines Salary and Complete Benefits Package.
The hybrid position at Grupo Boticário in São José dos Pinhais offers a role in HR with direct support to employees, a competitive salary, and a wide range of benefits that include health insurance, food vouchers, and wellness programs for the team. The opportunity requires fluency in Libras and allows for a combination of in-person and remote work, aligned with the current model of people management and internal service.
The position is for HR Call Center Assistant and is structured to assist employees through multiple channels, record requests, and ensure that payroll, benefits, vacation, hiring, and termination information is handled quickly and accurately. This is a hybrid position that connects administrative routine, consultative support, and participation in process improvements, in one of the largest beauty ecosystems in the country.
Hybrid Position Profile
The hybrid position at Grupo Boticário in São José dos Pinhais is aimed at professionals who enjoy an organized routine, direct service to internal clients, and constant interaction with HR areas. The hybrid model indicates that part of the activities will be in-person, especially for alignments, participation in meetings, and integration with the team, while part will be carried out in a remote environment, following the standard already adopted by the company.
-
Future profession with immediate earnings: Specialist reveals how a solar energy technician earns R$ 8,000 per month by taking advantage of the explosion in demand across the entire country.
-
Work from 8:30 AM to 5:30 PM with a 1-hour break at Sicredi as a Customer Service Assistant and receive a salary + benefits such as life insurance, dental plan, partnerships, Gympass, and much more in job openings across various states.
-
Subsea7 has job openings: the company has offshore and onshore positions available in 2026 for operators, pilots, supervisors, engineers, and much more.
-
Unimed is hiring candidates with and without experience! More than 10 job openings for Assistants, Analysts, Kitchen Assistants, and much more!
As this position is within an HR call center, the focus is on maintaining a high-level employee experience. This means that the professional will be seen internally as a support point for labor-related and benefits inquiries. The hybrid structure facilitates this role because it combines digital support and physical presence when there is a need for care or handling more sensitive requests.
HR Assistant Activities
The scope of the position includes assistance via phone, chat, Slack, and also in-person whenever necessary. This multichannel design requires organization and the ability to document everything that is addressed. Therefore, one of the central functions is to document each contact in the internal platform, keeping an updated and available history for consultation.
This record is essential to ensure traceability and allow other team members to follow the progress of requests.
Another important aspect of the role is addressing level 1 inquiries. This includes recurring HR topics such as payroll, benefits, vacation, hiring, and termination processes.
In these cases, the assistant needs to ensure quick and coherent responses in line with internal workflows. Response agility is a requirement because it directly impacts the quality perception of the employee being served. Additionally, the professional also participates in meetings and is encouraged to present improvement suggestions, demonstrating that the company operates HR in a structured manner oriented towards indicators.
Requirements and Qualifications
A key point of this hybrid position is the requirement for fluency in Libras. This indicates that Grupo Boticário is expanding its inclusive service capacity and wants to ensure that deaf or hard-of-hearing employees have the same standard of response and care as others. This is not just a differentiator but a requirement listed for the role.
Regarding education, the company accepts completed or ongoing degrees in any area, which broadens the potential audience for the position.
Previous experience in HR or customer service is viewed as a differentiator, which shows that the focus is on service skills, organization, and clear communication. Familiarity with Google tools and interest in new technologies, including Artificial Intelligence, are also mentioned, signaling a digitalized environment with evolving processes.
Benefits Package
The opportunity stands out because it was presented with a comprehensive benefits package, aligned with the scale of Grupo Boticário. There is health coverage with medical and dental plans, psychological support initiatives, telemedicine, and ongoing care programs. The company prioritizes health, which reinforces its commitment to employee care.
In the food area, the package includes meal vouchers or an internal restaurant, depending on the work model, and food vouchers, in addition to a Christmas benefit.
There are also benefits aimed at quality of life such as gym plans, home office assistance for those working hybrid, discounts on products, and a day off for birthdays. Family benefits are another highlight: childcare assistance, support for atypical parents, extended parental leave, and legal and social guidance show that the company seeks to support different life stages of the employee.
Work Model and Support
As this is a hybrid position for São José dos Pinhais, the professional needs to be available for in-person shifts when called. The company offers transportation vouchers and parking according to the work model, which facilitates commuting on in-person days.
This structure is consistent with an internal service area, which often needs to gather the team to standardize responses, review workflows, or implement new indicators.
Another relevant aspect is that the role acts as a guardian of internal HR processes. This means that the assistant not only provides service but also helps keep workflows updated and aligned with partner areas. In a group with thousands of employees, process consistency is what prevents rework and maintains a unified service standard.
The monitoring of service indicators, mentioned in the description, reinforces that there is performance monitoring and openness to suggest improvements.
Why the Position Is Strategic
The combination of hybrid model, robust benefits package, and work in an employee service area shows that the role was designed for those seeking stability and a corporate routine in a large company.
As Grupo Boticário operates various brands and has more than 19,000 direct employees, the HR area needs structured channels to support this volume.
The position, therefore, is not only operational. It is part of the company’s ecosystem logic, which ranges from industry to retail and relies on well-served people to maintain healthy operations.
From a career perspective, working in an HR center with multiple channels, recording requests, and participating in meetings exposes the professional to various labor-related and personnel management topics.
This can be a gateway to other HR functions in the future, especially for those pursuing a degree and looking to consolidate experience in a reference company.
The hybrid position at Grupo Boticário in São José dos Pinhais combines the current work format, complete benefits, and a role that places the professional at the center of employee experience.
It is an opportunity suitable for those who are fluent in Libras, have an organized profile, and want to work in HR with a process-oriented vision.
-
-
-
8 pessoas reagiram a isso.