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Sicredi Opens Position for Customer Service Assistant in Porto Alegre (RS), with Salary + Benefits Such as Health Insurance, Dental Care, Gympass, and Private Pension. See How to Apply.
Sicredi, one of the largest financial cooperatives in Brazil, has an open position for the Customer Service Assistant role at its Hípica branch in Porto Alegre (RS). This opportunity is aimed at professionals with a communicative, proactive profile who wish to grow in a solid cooperative environment, recognized for its excellence in customer relations and focus on human development.
The position offers a salary compatible with the market, robust benefits, and a fixed schedule from Monday to Friday, 8:30 AM to 5:30 PM, with a 1-hour break, ensuring a balance between professional and personal life. It is an excellent chance for those seeking stability, a career plan, and a collaborative work environment.
What Does a Customer Service Assistant Do at Sicredi?
The professional is the first contact of members with the institution, playing an essential role in the customer service experience and client loyalty. Among the main activities are:
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- Welcoming and receiving members and non-members, ensuring a humanized service;
- Directing clients to the appropriate channels (in-person or digital), according to their needs;
- Promoting the digital education of members, guiding them on the use of online services;
- Identifying new business opportunities with cooperatives;
- Onboarding new members and operationalizing payments, receipts, and various inquiries;
- Supporting business managers in client prospecting and maintenance;
- Preventing and curbing irregular transactions, ensuring compliance with security policies and anti-money laundering.
The role requires responsibility, agility, and commitment to the cooperative values that have supported Sicredi’s operations for over a century.
Requirements and Qualifications
To apply for the Customer Service Assistant position at Sicredi, candidates must meet the following requirements:
- Previous experience in customer service or client relations;
- Completed or ongoing higher education in Administration, Economics, or Accounting;
- ANBIMA CPA-10 or CPA-20 certifications will be a plus;
- Desirable experience in administrative or commercial areas, preferably in cooperatives or financial institutions;
- Proven track record of results in previous roles;
- For internal applicants, a minimum of six months of experience is required.
In addition to education, Sicredi values technical skills such as business acumen, sales techniques, strategic planning, and knowledge of cooperativism. The ideal professional should be dynamical, proactive, and able to share knowledge, reflecting the institution’s collaborative spirit.
Benefits Offered by Sicredi
Working at Sicredi means being part of an organization that values well-being, transparency, and the growth of its employees. The benefits package is one of the most comprehensive in the financial sector and includes:
- Fixed salary commensurate with the position and experience;
- Profit Sharing Program (PPR);
- Meal and food vouchers;
- Service time bonus;
- Corporate uniform;
- Unimed health insurance for employee, spouse, and children;
- Dental plan extended to the family;
- Transportation voucher (Tri or Teu);
- Education assistance with reimbursement according to internal policy;
- Private pension with a cooperative contribution of up to 10%;
- Access to Wellhub (Gympass) and encouragement of physical activity;
- Sicredi Aprende platform, with online improvement courses and certifications;
- Childcare or nanny assistance;
- Telemedicine and services in nutrition and psychology;
- Always Well benefit: psychological, legal, and financial support;
- Group life insurance;
- Birthday off and quality of life programs.
Sicredi invests in a humanized management model, prioritizing the personal and professional development of its employees, in addition to maintaining an internal culture based on respect, ethics, and collective purpose.
Workplace and Schedule
The position is for the Hípica Agency, located at Av. Edgar Píres de Castro, 1570 – Shop 4, Hípica neighborhood, Porto Alegre (RS).
The working hours are from 8:30 AM to 5:30 PM, with a 1-hour break, from Monday to Friday, in in-person mode.
The cooperative seeks professionals who are committed to the mission of transforming people’s lives through cooperation and financial education, values that guide all of Sicredi’s initiatives.
How to Apply
Applications for the Customer Service Assistant position at Sicredi must be made exclusively online, through the official recruitment website of the cooperative.
Access the application link now: https://sicredi.gupy.io/jobs/10157834
Just fill out the form, submit your resume, and follow the stages of the selection process on the Gupy platform. Applications remain open for a limited time, and the selection may close as soon as the number of applications is reached.
Working at Sicredi is more than just taking a position; it is participating in an institution that believes in cooperation as a tool for transformation. If you’re seeking a solid career, comprehensive benefits, and an environment that values humanity, this is your opportunity to grow with purpose.
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