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Company Is Offering Unique Opportunity With Amazing Benefits And An Inclusive Culture, This Is The Chance To Stand Out In The Remote Job Market. Earn Up To R$ 2,400 To Set Up Your Home Office And Be Part Of An Innovative Team!
The job market is changing and Aurum is emerging as one of the most promising companies in this new landscape.
With over 30 years of history, this innovative Brazilian company combines technology and people to transform the way legal services are provided.
If you are looking for an opportunity that offers not just a job, but also professional growth and an inclusive environment, the position of Junior Customer Support Analyst N1 may be the opportunity you were waiting for.
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The Aurum Culture: The Human Differentiator
At Aurum, organizational culture is more than a concept; it is a daily practice.
Employees, affectionately called Aurean People, are the true driving force of the company.
With more than 190 professionals spread across Brazil, Aurum values autonomy, responsibility, collaboration, and transparency.
Recognized for eight consecutive times as one of the best companies to work for by Great Place to Work, Aurum promotes a safe and welcoming environment.
Diversity is one of the company’s pillars, allowing each employee to feel comfortable being who they really are.
What Does This Mean for You?
If you are looking for a career filled with learning and collaboration, Aurum is the ideal place.
The company not only offers the necessary tools for success but also invests in the personal development of its employees through regular feedback and Individual Development Plans (IDPs).
Furthermore, the opportunity to engage in strategic projects further enriches the professional experience.
The Role of a Junior Customer Support Analyst N1
The Junior Customer Support Analyst N1 position is essential to ensure that clients have an exceptional experience with the company’s software, especially Astrea, focused on law firm management.
This professional will act as the bridge between users and Aurum, ensuring that lawyers and other professionals in the legal sector use the system efficiently.
The responsibilities include:
Chat or Phone Support: providing proactive and consultative support, clarifying doubts and solving problems.
Critical Case Mediation: working in complex situations, proposing effective solutions to ensure customer satisfaction.
Bug Tracking: collaborating with the technical team to quickly resolve system issues.
Feedback Collection: compiling frequent questions from clients to assist in product improvement.
Suggestions for Improvement: actively participating in team meetings, suggesting actions that can optimize service.
Requirements and Qualifications: What Is Aurum Looking For?
Aurum seeks professionals with experience in customer service, especially in digital environments such as chat and email.
Knowledge of Law, IT, or related fields are differentiators, as well as communication and empathy skills.
The position also requires a high level of organization, as the analyst will need to manage multiple simultaneous support requests.
Candidates with experience in platforms such as Intercom, agile methodologies, and negotiation techniques will have an advantage.
Previous experiences in SaaS (Software as a Service) companies or law firms are also highly valued.
Benefits Offered by Aurum
The benefits package offered by Aurum is one of the most attractive points of the position, including:
- Food/Meal Voucher: R$ 1,000.00 per month.
- Home Office Allowance: R$ 120.00 per month.
- Health and Dental Plan: Bradesco.
- Childcare Assistance: For children up to 5 years old.
- Gympass/Wellhub: Access to gyms and health platforms.
- Profit-Sharing (PLR): Up to two salaries.
- Relax Week: Paid leave between Christmas and New Year.
- Workstation Allowance: R$ 2,400.00 to set up your home office.
- Birthday Leave: Day off in the month of your birthday.
With such a robust benefits portfolio, it is clear that Aurum is committed to the well-being of its employees, promoting a healthy, flexible environment full of growth opportunities.
The Selection Process: Clear Steps and Continuous Feedback
The selection for the remote Junior Customer Support Analyst N1 position is carefully structured in several stages, from the initial registration to the final proposal.
Candidates will undergo practical activities, interviews with HR and company leaders, and a chat with the team to learn more about the daily routine at Aurum.
The company also stands out for its transparency in the selection process, offering continuous feedback, even for those who are not selected, demonstrating its care for people and commitment to promoting a fair work environment.
The Junior Customer Support Analyst N1 position at Aurum represents a unique chance for those looking to grow in an innovative company with a strong culture of inclusion and personal development.
If you are looking for a remote job, with attractive benefits and the opportunity to impact the lives of thousands of legal professionals, don’t miss this opportunity! Do you identify with the position? Don’t waste time and apply now at Aurum Gupy!
Sou aposentada, com anos de experiência em vendas.
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