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Vivo Home Office Position for Customer Experience Agent in Fortaleza Offers Schedule from Monday to Friday, Structured Selection in Stages, and Flexible Benefits Package, Including for People with Disabilities.
The Vivo home office position for agents in Fortaleza is open for applications until December 31, 2025, and offers daily shift of 7h12, from Monday to Friday, with fully remote training already included in the routine. The opportunity is for residents of the capital of Ceará and the metropolitan region, in a permanent role and working from home.
Part of a group that brings together over 30,000 employees, the position is part of the “digitalize to connect” movement, linking service, technology, and customer relationship. The goal is for the agent to work in an environment that values autonomy, curiosity, and care for people, focusing on customer experience and business generation.
Job Profile and Work Schedule
The Vivo home office position seeks Customer Experience agents for work in Fortaleza, with schedule from Monday to Friday and a daily shift of 7h12, during the period from 8 AM to 10 PM, according to the needs of the operation. Both the work and the training occur in a remote model, allowing candidates to organize a structured professional routine at home, provided they have the minimum required resources.
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The job focuses on relationships and business, with consultative and technical support in the company’s mobile and fixed services. The role requires a communicative profile, dynamic, proactive about their own career, and results-oriented, aligned with the group’s digital transformation discourse.
Service Routine and Main Responsibilities
On a daily basis, the agent will be responsible for offering products and services according to each customer’s needs, always with a focus on positive and resolution-oriented experience.
This includes investigative service, analysis of each demand, and active search for solutions, which impacts evaluation scores and overall consumer satisfaction.
The mission goes beyond answering calls. The professional will need to provide specialized technical support in prepaid, post-paid, and fixed broadband services, identifying and solving problems.
It will also be necessary to interact with other areas of the company to resolve more complex cases and contribute suggestions for improvements in service processes and procedures, reinforcing a critical approach to recurring problems reported by customers.
Requirements and Structure to Work from Home
To apply for the Vivo home office position, it is mandatory to have a completed high school education and prior experience in customer service.
The role requires excellent communication, interpersonal relationships, collaborative work capacity, and the ability to solve problems quickly and efficiently. The professional is also expected to promote a good work environment, with transparent and trustworthy relationships with peers and leadership.
Since the role is remote, there are specific technical requirements. The candidate must have a minimum 300 MB internet connection, appropriate space for a desk and chair, good lighting, and ventilation in the home office environment.
Proficiency in computing and the Office suite is considered essential since the routines are supported by digital systems and constant records.
Inclusive Environment and Benefits Offered by Vivo
The Vivo home office position is also open to people with disabilities, within an internal policy that values diversity and inclusion.
The company highlights structured programs focused on gender, LGBTI+ population, race, people with disabilities, and professionals over 50, reinforcing the intention to build a representative and welcoming environment. The statement is one of respect for personality, personal style, and individuality, allowing the employee to be authentic at work.
Among the benefits, flexibility in choosing items such as gym memberships, meal vouchers, food allowances, pharmacy assistance, and medical, dental, and life insurance is noteworthy.
The proposal also includes fixed Vivo line, broadband, TV, and applications at a discount, free control mobile plan after three months, assistance for expenses related to school, daycare, or babysitters for those with children, and a day off on their birthday.
There is also a corporate volunteer program in partnership with the Telefônica Brasil Foundation, an educational development program with discounts in educational institutions, certifications and online courses, internal recruitment, and variable compensation.
Selection Process Stages for the Position
The selection process is structured into several stages, from application to hiring. It all starts with the candidate’s registration, followed by profile screening, behavioral assessment using a specific tool, video interview, and technical evaluation focused on the role.
In the subsequent stages, there are interviews with HR and the area manager, as well as a supplementary exam and, finally, an offer and hiring.
This format allows the company to evaluate both technical and behavioral competencies, cultural alignment, and adherence to the responsibilities of the Vivo home office position.
Culture, Development, and Purpose in the Company
The company presents itself as a technology organization inspired by diversity and innovation, with the purpose of “Digitalize to Connect” people, businesses, and society.
The logic is that the best customer experience starts with a good employee experience, justifying the investment in benefits, development programs, and an inclusive environment.
Agile methodologies, collaboration between areas, and encouragement of creativity are part of the internal transformation discourse.
For those entering the Vivo home office position, this context can represent an opportunity to build a career in a large group, with the possibility of growth through internal recruitment and educational development supported by the company.
por onde eu me inscrevo? ou mando currículo?
oi boa noite! o treinamento é presencial?
Boa tarde. A vaga é só para quem mora em Fortaleza?