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Job Opening for Customer Relations Specialist in Belo Horizonte – Salary of R$1,412.00 and Attractive Benefits
Leading company in the customer service sector opens opportunities for professionals with skills in support and communication. The Atento selection process is already underway!
Atento Selection Process
The selection process for this opportunity follows a structured schedule to ensure the best experience for candidates. First, interested individuals must complete the online registration, filling in their personal and professional information. After this stage, a unified assessment takes place, where the candidate’s qualifications and fit for the required profile for the position will be analyzed.
Following the initial screening, approved candidates will go through the Smart Recruiter, an automated selection system that helps identify the best profiles for the position. Subsequently, candidates are invited for interviews with HR and the responsible managers, where they will have the opportunity to demonstrate their interpersonal and technical skills.
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The final stage consists of document analysis and hiring, during which selected candidates are guided on formalizing their relationship with the company. It is important to highlight that the entire process is conducted with transparency and agility, aiming to provide the best possible experience for the participants.
Customer Relations Specialist – Belo Horizonte
The Customer Relations Specialist position at Atento’s Belo Horizonte branch is looking for professionals to provide support to employees and dependents of health plans. The role involves inbound voice support, where the employee will be responsible for clarifying doubts, making medical appointments, handling reimbursement requests, and coordinating authorization processes for consultations and exams.
The position requires a humanized and empathetic approach, ensuring that customers receive warm and efficient service. During the first three months, the work will be in-person at Atento’s unit in the Prado neighborhood in Belo Horizonte. After this period, professionals may work from home, provided they have a broadband internet connection of at least 30MB via cable.
Working hours will be from 12:20 PM to 6:40 PM, with a total workload of 180 hours per month. The schedule will be 6×1, meaning the professional will work six days and have one day off weekly, which can be on Saturdays or Sundays.
About Atento
Atento is one of the five largest companies in the world in the CRM and BPO sector, being the absolute leader in Latin America. With a presence in 17 countries, the company has more than 100 customer service centers and employs 110,000 employees. Its main focus is to offer personalized solutions for the market, combining advanced technology with a differentiated human touch.
Currently, Atento serves over 400 clients, including giants in the telecommunications, finance, and technology sectors. Its differentiator is the ability to create authentic connections between brands and consumers, ensuring a smooth and positive experience for users.
Additionally, the company constantly invests in the development of its professionals, promoting training, courses, and internal growth opportunities. Working at Atento means being part of an innovative, diverse organization committed to evolving customer service in Brazil and worldwide.
Job Requirements
To apply for the Customer Relations Specialist position, candidates must meet the following criteria:
- Be at least 18 years old.
- Have completed high school.
- Possess basic knowledge of computers and typing.
- Exhibit good communication, argumentation, and empathy in customer service.
- Have an analytical and agile profile, with the ability to solve problems efficiently.
- Show a sense of urgency and high responsibility.
- Previous experience in customer service will be considered an advantage.
- Reside near the Prado unit in Belo Horizonte.
Job Benefits
Hired professionals will have access to an attractive benefits package, including:
- Transportation Voucher to facilitate commuting to the unit.
- Meal Voucher and/or Food Voucher, providing support for daily meals.
- Life Insurance and Funeral Assistance, providing financial security in difficult times.
- Childcare Assistance and Assistance for Children with Disabilities, helping employees with children manage their daily lives.
- Discounts on Exclusive Company Products.
- Medical and Dental Assistance, ensuring health care.
- Career Plan, encouraging growth within the company.
- Discounts at Gyms and Sports Activities, promoting employees’ quality of life.
- Educational Partnerships, offering discounts on free courses, undergraduate, graduate, vocational, and language courses.
How to Apply
To apply for this opportunity, interested individuals must access Atento’s career page and fill out the registration with all updated information. During this stage, it is essential to provide complete and truthful data, ensuring that the profile is analyzed correctly.
Additionally, Atento allows candidates to apply for multiple positions simultaneously, as long as they have a genuine interest in the opportunities. However, it is recommended that each person completes one process before starting another, ensuring full focus on the ongoing selection.
The company emphasizes its commitment to diversity and inclusion, encouraging people with disabilities (PwD) to participate in the selection process. If you are seeking a promising career at an innovative company that is a market reference, this is your chance!
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Source: Gupy
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