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Call Center Operator Was Called “Rich” For Wearing Sneakers And Taking Taxis And Got Compensation After Proving Humiliations In The Workplace
The case of a call center operator in Belo Horizonte reinforces how moral harassment is still a serious problem in workplace relations. The employee, who worked in a customer service department of a bank, was constantly targeted with insults and derogatory nicknames by teammates and superiors. The Court recognized the practice of moral harassment and awarded a total compensation of R$ 40 thousand in favor of the employee.
The decision was made by the 8th Panel of the Regional Labor Court of the 3rd Region (MG), which increased the amounts established in the first instance. The ruling made it clear that everyday embarrassments and exposure practices can violate the employee’s dignity and create indemnifiable liability for the company.
The Trajectory Of Humiliations In The Workplace
According to the records, the employee was called a “rich impersonator” and “rich” for wearing brand-name sneakers and taking a taxi to work.
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These offenses, disguised as “jokes,” were repeated and were known by management.
Witnesses confirmed that the comments were frequent and created a hostile environment for the employee.
In addition to the jokes, she was also subjected to performance rankings that exposed her to colleagues, increasing psychological pressure.
For the Court, this type of practice reinforces the environment of embarrassment and exceeds the limits of management.
The Understanding Of The First Instance
In the 20th Labor Court of Belo Horizonte, Judge Daniel Gomide Souza recognized that there was sufficient evidence of moral harassment.
The compensation for moral damages was initially set at R$ 5 thousand, considering the severity of the facts, the economic capacity of the bank, and the pedagogical nature of the measure.
However, the employee’s defense appealed for a review of the amount, arguing that the damage to dignity and psychological integrity was much more significant.
The Final Decision Of TRT-3
On appeal, the judges of the 8th Panel of TRT-3 increased the moral harassment compensation to R$ 10 thousand.
Moreover, the existence of an occupational disease resulting from the hostile work environment was recognized.
This raised the total compensation to R$ 40 thousand, with R$ 30 thousand related to this recognition.
For the judges, the connection between the company’s conduct and the employee’s illness was evident, consolidating the obligation to compensate.
The decision was made by majority vote and reinforces the responsibility of employers in maintaining a healthy environment.
Why The Case Draws Attention
The episode shows how seemingly trivial expressions can constitute moral harassment when they become repetitive and degrading.
The simple fact that the employee used certain consumer goods became a reason for persecution and jokes, affecting her dignity.
The decision also highlights that the existence of internal reporting channels does not exempt the company from responsibility when such mechanisms are ineffective in protecting the worker.
The judicial recognition of moral harassment in this case sends a clear message.
Humiliation practices, even if disguised as jokes, have a real impact on people’s lives and can lead to serious legal consequences for companies.
And you, do you believe that companies are really prepared to deal with cases of moral harassment in the workplace? Have you witnessed similar situations? Share your opinion in the comments and share your experience.
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