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Want to Work from Home? A New Home Office Job Opening at Vivo Is for Those with Complete High School Education, Check it Out!
Vivo announced a home office job opening for the position of Customer Relationship II in the Digital Relationship Consulting area. The opportunity is directed towards professionals with disabilities and offers the chance to serve Vivo’s business clients, focusing on quality and efficiency, from the comfort of their home.
Requirements for the Home Office Customer Service Position
To apply for the job opening, it is necessary to have completed high school, as well as a suitable structure for home office, including internet with at least 50MB, space for a desk and chair, and good lighting.
The candidate must also be proficient in the Office suite, as the work will be conducted through digital platforms.
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It is important for candidates to have interpersonal skills, with the ability to listen to customers and understand their needs.
Furthermore, the company values an interest in technology, as professionals will need to learn about Vivo’s products and services, as well as those of its partners.
The company also highlights the importance of an organized profile, capable of managing time and meeting productivity and quality goals.
Discover the Responsibilities of Working at Vivo
The Customer Relationship II position is a home office role, responsible for providing assistance to Vivo’s customers via phone and email.
The professional will be responsible for consulting on Vivo’s products and services, helping customers solve their needs while ensuring high-quality service.
Vivo is looking for professionals who can adapt to a dynamic and fast-paced work environment, with the ability to work autonomously while also collaborating with the team.
To achieve this, the company emphasizes that candidates need to be resilient, with a profile focused on overcoming challenges, and possess the ability to view changes as opportunities for growth.
In the role of Customer Relationship II, professionals will be tasked with providing delightful customer service while meeting qualitative and quantitative targets.
The role requires the attendant not only to resolve customer requests but also to identify new needs and seek appropriate solutions.
Problem-solving must be swift, with correct information recorded in the system.
Vivo also emphasizes the importance of meeting productivity targets, which include responding to emails and tickets within the designated time frames.
The company values transparency and open communication, encouraging a collaborative work environment, even in a remote model.
Benefits of Vivo for the Home Office Position
In addition to offering a home office position, Vivo provides attractive benefits to its employees.
The company offers a cost assistance for home office, ensuring that professionals have the ideal conditions for remote work.
Furthermore, employees are entitled to a free mobile plan after three months of employment, with unlimited services from Vivo.
Other benefits include health and dental plans, meal vouchers, food vouchers, pharmacy assistance, and life insurance.
For those with children, Vivo offers assistance to help with education and childcare expenses.
The company also cares about the continuous development of its employees, providing discounts on educational institutions and access to online courses, as well as opportunities for certifications.
Another positive aspect of the position is the Day Off, a day off to celebrate one’s birthday.
Employees can also participate in corporate volunteering programs, helping to transform society, and have the chance to further develop their skills through the Internal Recruitment Program.
How to Participate in the Selection Process?
The selection process for the Customer Relationship II position is structured in several stages.
The first step is registration, followed by knowledge tests and skills assessments. After that, candidates will go through a group dynamics session and an interview with the area manager.
The final step will be internal validation before hiring.
Applications for the home office customer service position are open until January 15, 2025.
Click here to apply!
About Vivo
Vivo is a company of the Telefônica Group, a leader in telecommunications in Brazil, and its mission is to digitize to bring people, businesses, and society closer together.
The company constantly invests in innovation and digital transformation, offering technological solutions that improve the lives of its customers.
Vivo also promotes an inclusive environment, with a strong commitment to diversity, providing opportunities for all profiles.
With an ongoing digital transformation process, Vivo aims to create a collaborative, creative, and innovative environment, always focusing on the development and well-being of its employees.
The company values building an inclusive culture and is committed to promoting a diverse and representative environment.
If you identify with Vivo’s values and are interested in the home office customer service position, do not miss the chance to apply. This is an excellent opportunity to grow professionally in a company that values quality of life, innovation, and the well-being of its employees.
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