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Remote Job Opening with Hiring for Customer Service, Salary Ranging from R$ 1,412 to R$ 2,100, Full Benefits and Remote Work for Professionals Across Brazil.
Vivo has 30 openings for those who want to work in a remote job in the Customer Experience area, serving and offering solutions to the operator’s consumers. This is an opportunity for those seeking remote work with corporate benefits, a salary range that can reach R$ 2,100, and the possibility to organize the schedule according to the scale set by the company, something particularly important for those in need of flexibility.
The focus of the position is customer relationship and generating new business during service, which makes the job more strategic than basic telemarketing. Therefore, the company is looking for professionals with good communication skills, willingness to understand consumer needs, and the ability to guide customers about digital services, bundles and hiring facilitation. This is a remote position but with direct responsibility for the quality of customer experience.
How the Remote Job Works
The advertised position is for Customer Experience Representative, with 30 available positions and remote work valid for candidates from all over the country.
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The professional will be responsible for providing service on the company’s channels, clarifying doubts and, whenever possible, presenting products and services compatible with the profile of those being served. The service is not only reactive, it also has a commercial bias.
The reported salary range goes from R$ 1,412.00 to R$ 2,100.00, an amount that may vary according to goals, internal policies, and the remuneration model adopted for the position. Since it is a remote job, the employee will work from home but must have availability in their schedule.
This requirement shows that the company operates with a dynamic schedule, organized by shifts, which is usually seen as a form of flexible work within the customer service model.
Activities of the Customer Experience Representative
The main objective of the position is to ensure that each customer contact with the company is an opportunity to solve a problem and, at the same time, strengthen the relationship. In practice, the professional must listen to the demand, investigate the situation, propose a solution, and record the service. Resolve, investigate, and deliver the best service are key verbs for this role.
Furthermore, the role has a consultative character. The representative should probe the customer’s needs and, based on that, offer products and services suitable for the identified profile. This includes showing advantages of consolidating telecommunications and digital services on the same bill, highlighting benefits, and expanding connectivity options through the sale of digital services. In each service interaction, the expectation is that the professional adds value and not just completes the contact.
Requirements and Professional Profile
To apply for the remote job, a complete high school education is required. The company also emphasizes the need for schedule availability, which is common in customer service operations that function in different shifts.
Those who already have between one and three years of experience in sales or telephone customer service have an advantage, as the role combines relationship-building and service offering.
The desired profile is someone who is discontented with issues reported by customers, capable of suggesting improvements in procedures and identifying process adjustments. This means it is not just about following a script.
The company’s relationship and business area is responsible for both generating a good experience and bringing in new business, and the professional will be part of that. Good communication, focus on results, and the ability to explain digital services are also valued points.
Benefits Offered in the Remote Model
The benefits package reported for the remote job is extensive and reinforces the formal nature of the opportunity. Among the mentioned items are telework assistance, meal vouchers, health plan, dental plan, gym membership, childcare assistance, and even a day off, which is a benefit of taking a break on a specific date.
There are also discounts on products and services, which is usually attractive for those who already use the company’s services.
The presence of telework assistance is especially relevant in the remote context, as it helps cover the costs for those working from home.
A structured benefits package indicates that the position is indeed corporate and not an informal remote service proposal. For those seeking remote work with rights and benefits, this is a point of attention.
Attention to Charges and Suspicious Proposals
It is essential to reinforce the security alert provided with the opportunity. There should be no payment to participate in the selection process, access the position, or take any mandatory course.
If anyone or any channel requests a deposit, fee, or purchase of material to unlock the hiring, the candidate should refuse immediately. Under no circumstances pay to work.
Scams involving remote vacancies have increased precisely because remote work has become popular. Therefore, candidates should always check if communication is being conducted through official channels and if the recruitment instructions align with the selection practices of large companies. In case of doubt, it is best not to proceed with payment or sending sensitive information.
The remote job at Vivo for Customer Experience Representative combines three elements that many people look for today in the remote job market: a salary that can reach R$ 2,100, comprehensive benefits, and work in a structured service and sales operation.
This is a role that requires discipline, good communication, and willingness to offer services, but in return offers a benefits package and a remote model with scheduled working organization by shifts.
To gauge the real interest of the public in this type of remote job, please respond in the comments which aspect weighs most in your decision: salary, benefits, or the ability to work from home.
Seria a melhor forma de poder realizar um bom atendimento e ainda poder conciliar a assistência á família já que sou mãe mãe solo
Como posso enviar meu currículo?
Trabalhar em casa seria uma maneira de ter um melhor retorno e bom atendimento para os clientes