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Bancorbrás Group Opens Full-Time Position for Reservations Assistant – Tourism, in 100% Remote Model, with Competitive Benefits, Opportunity for People with Disabilities and Focus on Customer Service, Travel and Tourism Solutions.
The tourism area of Bancorbrás Group is open for applications for the position of Reservations Assistant – Tourism, in a full-time and remote work setup.
The opportunity is aimed at professionals who wish to work with customer service, reservations, and travel support.
With over 40 years of experience in the segments of tourism, consortia, and insurance, the company presents itself as a hub of solutions that helps clients realize life projects and travel experiences.
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The position is also open to people with disabilities (PWD), reinforcing Bancorbrás’ commitment to diversity, inclusion, and a collaborative and human work environment.
What the Reservations Assistant Does in Bancorbrás Tourism
The Reservations Assistant – Tourism will be responsible for customer service via email, phone, and customer service channels, supporting Bancorbrás Club users with their travel requests.
In daily tasks, the selected person will manage accommodation reservations, airline tickets, and car rentals, ensuring that all process steps are completed safely and swiftly.
They will also monitor pending items in the system, keep track of airline queues, and handle operational requests that impact the customer experience. Their role is central to maintaining service quality in one of the largest tourism clubs in the country.
Operational and Financial Activities Related to Tickets and Car Rentals
In addition to direct customer contact, the Reservations Assistant will be involved in airline ticket processes, including cancellations, refunds, rescheduling, and ticket modifications.
The professional will also handle car rental reservations, managing refunds, additions, adjustments, and cancellations, always in line with the rental companies’ policies and the company’s internal policies.
There will also be activities focused on financial entry verification and analysis of discrepancies in invoices, requiring attention to detail and some understanding of financial analysis. Situations related to potential fraud or operational errors in issuances are also part of the routine.
Another important aspect is the preparation and updating of control reports and indicators in Power BI, supporting management with data for decision-making and continuous process improvement.
Requirements for the Reservations Assistant Position in Home Office
To apply, a complete high school education and previous experience in customer service are required, preferably in the travel, tourism, or related services sector.
The company is looking for individuals with experience in issuing, rescheduling, canceling, and refunding airline tickets and car rentals, as well as familiarity with reservation management platforms and queue control systems.
Knowledge of tools such as RD Station, Power BI, and queue systems (like Fila Azul) is considered important for the role’s performance. Experience with identifying fraud, correcting operational errors, and extrajudicial processes, especially in negotiations and formalizing agreements, is also desirable.
As additional differentiators, a completed or ongoing degree in areas such as Tourism, Hospitality, Administration, Accounting, or Economics, as well as courses in process management, customer service, and CRM usage are advantageous. These factors can strengthen the application amid competition.
Benefits and Employee Valuation Policy
The Reservations Assistant – Tourism in home office position offers a comprehensive benefits package focused on both quality of life and professional development.
Highlights include attendance bonus with three days off per year, monthly home office assistance, flexible meal card, and daycare assistance for those with children up to 6 years old.
In terms of health, the company provides a national health plan, dental plan, and life insurance, forming an important protection for the employee and their family.
There is also private pension with company co-participation, access to the Wellhub (Gympass) platform for physical activities and to TRIB PASS, aimed at leisure and tourism, with part of the monthly fee subsidized. The company also offers a Christmas basket and invests in education assistance, covering part of courses related to development, after a minimum time at the company.
Organizational Culture and Online Selection Process
The Bancorbrás Group emphasizes in its corporate communication that it values creative, collaborative, and proactive individuals, with a strong focus on customer centrality, transparency, and diversity.
The selection process for the Reservations Assistant – Tourism position is structured in stages, beginning with registration on the careers site, followed by behavioral mapping and assessment of cultural fit with the company.
Subsequent stages include interviews with the Human Resources team and direct management in the area, up to the hiring phase. The entire process is compatible with the remote model, facilitating participation from candidates across Brazil.
How to Apply for the Position of Reservations Assistant – Tourism
Interested professionals for the Reservations Assistant – Tourism in home office position should register on the recruitment platform of Bancorbrás Group, where open opportunities throughout the country are gathered.
In the application, it is important to highlight experiences with customer service, reservations, airline tickets, car rentals, and using tools like Power BI and RD Station, as well as academic qualifications or courses in the field of tourism and services.
The company seeks individuals who want to grow with the group and who identify with the proposal of “turning dreams into reality” through tourism and complete solutions for customers.
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