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Stefanini Is Hiring a Receptionist for Urgent and Emergency Service 192 in São Paulo. Check the Requirements, Salary, and Benefits.
Stefanini, through its Customer Experience (CX) unit Necxt, is recruiting for a job vacancy for a urgent and emergency receptionist via phone (number 192), with on-site work in São Paulo (SP), in the Bom Retiro neighborhood.
The hiring is under CLT, with a daily workload of 6h20 and a 5×1 shift.
What Does the Receptionist 192 Do?
In the routine of the job vacancy, the receptionist receives emergency calls (192) to provide support in critical situations.
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They must remain calm, show empathy, and conduct an initial assessment based on information provided by the caller — such as location, severity of symptoms, and nature of the problem.
The receptionist is also responsible for following medical protocols to prioritize cases, providing first aid guidance when necessary, and maintaining constant communication with rescue teams.
It is essential to record all call details clearly and completely for later reports.
Who Can Apply?
To apply for the job vacancy, Stefanini requires a complete high school education.
Previous experience in call centers or telemarketing is valued, especially in customer service.
When and Where Will the Work Be?
The job vacancy was recently announced by Stefanini on the InfoJobs platform.
The position is on-site and requires availability to work at the company’s office, located in Bom Retiro, in São Paulo (SP).
Work schedule of 6h20 per day.
5×1 shift (1 day off per week, which can be on weekdays or weekends).
The available hours for the position are: 11:40 AM – 6:00 PM / 5:20 PM – 11:40 PM / 11:40 PM – 6:00 AM, and the initial training takes place from 8 AM to 5 PM over 5 days.
How Much Does Stefanini Pay and What Are the Benefits?
The gross salary for this position is R$ 1,518.00, plus an allowance (VR or VA) of R$ 527.92.
Additionally, Stefanini (via Necxt) offers a range of benefits, such as:
Food Voucher or Meal Voucher.
Medical and Dental Assistance.
Online psychological support for employees and dependents.
Mentoring and Advantage Club (includes travel, courses, discounts at language institutions).
A free course platform called “Academia Stefanini”.
With this job vacancy, Stefanini reinforces its commitment to high-quality service in urgent and emergency situations.
The company, through Necxt, seeks professionals capable of humanizing support, even in stressful calls, ensuring that rescuers receive all the necessary information to act with precision.
Moreover, by effectively structuring this 192 support channel, Stefanini helps to expedite assistance and improve coordination between those requesting help and the medical teams on the ground — which can save lives.
How to Apply
Interested candidates for the job vacancy of receptionist 192 at Stefanini should:
- Access the InfoJobs website, where the vacancy is advertised.
- Check if they meet the requirements — complete high school education and availability to work evening shifts.
- Submit their resume directly through the platform to apply for the position.
The Stefanini offers a relevant opportunity for those seeking a job vacancy in the customer service sector, especially to work as a receptionist in a critical role such as urgent and emergency (192).
The combination of salary, benefits, and training can make this position attractive for customer service professionals with an empathetic and resilient profile.
If you find this type of work challenging but meaningful, this could be your chance.
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