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As of 7pm on Tuesday, 27, the My INSS website and app and Central 135 will be unavailable until January 31, due to scheduled maintenance by Dataprev. The government cites modernization, data migration, and increased stability and security after instabilities and 10 million accesses on consecutive days
The My INSS and Telephone Central 135 will be temporarily unavailable starting at 7pm on Tuesday, January 27. The interruption affects the two main digital and remote channels of the National Institute of Social Security, and according to the federal government, it is expected to last until January 31.
In addition to the blockage on My INSS and 135, there will also be no in-person service at the Social Security agencies on January 28, 29, and 30. The maintenance is classified as scheduled and will be conducted by Dataprev, the company responsible for the agency’s technology, focusing on modernization and data migration to a more current structure.
What Will Be Unavailable and When Services Stop and Resume
The unavailability begins at 7pm on January 27 and simultaneously affects the My INSS website and app, as well as the Telephone Central 135. The reported deadline for normalization extends to January 31.
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The federal government states that the shutdown is necessary for updating social security systems. The technical justification is to prepare a more current structure to enhance stability, security, and service capacity in the future, following a recent string of instabilities.
Agencies Without In-Person Service on January 28, 29, and 30
During the maintenance period, in-person service at the Social Security agencies will not occur on January 28, 29, and 30. In practice, this interval concentrates the remote and digital shutdowns via My INSS and 135 and simultaneously suspends visits to physical units on these three days.
The operational guidance given is that beneficiaries should monitor normalcy after maintenance to resume consultations, document issuance, and other requests that depend on My INSS or the phone 135.
Sequence of Failures: Instabilities Since January 19 and User Reports
The maintenance occurs after days of complaints about the operation of My INSS. Since Monday, January 19, users reported difficulties accessing the app and website, with login errors and pages that would not load.
These failures affected typical consultation routines, such as checking benefit information and issuing statements, leading to complaints on social media and reports from beneficiaries who faced barriers to completing basic tasks via My INSS.
The Surge in Access: From 3.5 Million Per Day to Over 10 Million in Two Consecutive Days
According to Dataprev, the system faced an atypical increase in access volume. The reported daily average is usually around 3.5 million users, but accesses exceeded 10 million over two consecutive days.
This spike in demand was highlighted as a central element to explain the pressure on the infrastructure of My INSS, in a context of instability perceived by the public and the need for structural reinforcement.
Why So Many People Sought My INSS: Minimum Wage, Consignment, Biometrics, and Concentration of Accesses
The attribution of the peak in accesses is connected to three factors described as simultaneous:
Increase in Minimum Wage, leading to increased searches for information on consignment loans
Higher Number of Credit Unlocks, which started to require biometrics
Concentration of Accesses after the announcement of scheduled unavailability
In practice, this combination pushed more people to My INSS in a short period, increasing competition for authentication, consultation, and page loading, precisely when there were reports of login errors and instability.
What the Government Says Will Be Done: Modernization, Data Migration, and Focus on Stability and Security
The stated purpose of the shutdown is to conduct the modernization of digital platforms, with data migration to a more current structure. The government argues that this is necessary to ensure greater stability, more security, and higher service capacity in the future.
In a statement, INSS stated that the temporary suspension is necessary for technological modernization and requested understanding, emphasizing that the update seeks to prevent new episodes of instability like those recently recorded on My INSS.
Measures to Reduce Impact: Outreach Efforts and Reaccommodating Services After the Shutdown
To minimize losses to beneficiaries, INSS held outreach efforts on previous weekends, on January 17, 18, 24, and 25, aiming to advance appointments scheduled during the maintenance period.
Those with appointments scheduled for January 28, 29, or 30 can check a new date via My INSS or by calling 135 after the end of the scheduled shutdown. The agency also stated that it will ensure rescheduling on weekdays for those who prefer, reorganizing the demands accumulated during the period without My INSS and 135.
Have you experienced access issues with My INSS in recent days or will this week’s interruption disrupt any service you needed to resolve?
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