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Effective Opportunity in Santo André (SP) to Work with WhatsApp and Voice in the Financial Sector, with Possibility of Remote Work after Adjustment Period.
Atento, one of the global giants in customer relationship management, has an excellent opportunity for those seeking stability and professional growth. The company has announced a new job vacancy for the Customer Service position via WhatsApp and Voice, offering a fixed salary of R$ 1,518.00, in addition to a robust benefits package. The position offers the possibility of transitioning to a 70% home office model, making it an attractive option for those living in the Santo André area in São Paulo.
Selection Process
The selection process for this opportunity at Atento will be conducted in a structured manner to ensure the selection of candidates most aligned with the profile of the vacancy. Applications must be made online and will be open until July 13, 2025. After the initial registration, candidates will go through stages that include competency tests, CV screening, and interviews with the Human Resources team.
Those approved in the initial phases will be invited for a final validation with the managers responsible for the area. It is important to highlight that the position is inclusive and open for People with Disabilities (PwD) to apply, reinforcing the company’s commitment to diversity. The hiring is effective (CLT), ensuring all the rights and security of a solid employment relationship.
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Customer Service (WhatsApp and Voice) – Santo André, SP
The selected professional will work on the front line of customer relationships in the high-value retail sector, with a specialized focus on the financial segment. The main responsibility will be to provide excellent inbound service, using WhatsApp and voice calls channels. Daily activities include clarifying doubts about cancellations, receipts, and invoices, performing financial calculations such as pro-rata, and accurately recording all information and requests in the system. The job requires a humanized, empathetic, and efficient service with the goal of resolving customer requests on the first call. The working hours are 180 hours monthly, on a 6×1 schedule with variable days off on weekends, from 2:20 PM to 8:40 PM. Training will be in-person at a time to be defined, and the transition to home office may occur between 30 and 90 days, depending on performance.
About Atento
Atento is globally recognized as one of the leaders in customer relationship management (CRM) and business process outsourcing (BPO) services. With a consolidated presence in dozens of countries, the company offers complete solutions for large corporations across various sectors such as telecommunications, finance, healthcare, and retail. The company stands out for its innovation capabilities and the use of cutting-edge technology to optimize consumer experience, combining digital platforms with a human touch.
In Brazil, Atento is one of the largest employers in the country, offering thousands of opportunities for first-time employment and career development. The company’s culture is based on valuing its employees, with ongoing investments in training, capacity building, and internal growth programs. Being part of the Atento team means joining a diverse and dynamic group, with a structured career plan that allows employees to grow professionally within the organization.
Job Requirements
To apply for the position, interested candidates must meet the following prerequisites: be 18 years old or older, have completed high school, have basic computer skills, and good typing speed. It is essential to be available to work and undergo training in person at the Santo André unit. Additionally, skills such as good verbal and written communication, clarity in argumentation, and analytical reasoning are highly valued. Previous experience in customer service (especially via WhatsApp or voice), working in the financial sector, and living near the unit are considered important differentiators.
Job Benefits
The company offers a complete and competitive benefits package. In addition to the salary of R$ 1,518.00, employees will be entitled to transportation vouchers, meal or food vouchers, medical care, and dental assistance. The package also includes life insurance, funeral assistance, and childcare assistance (available even for children with disabilities). In addition to well-being and employee development, Atento offers discounts at gyms (Gympass), partnerships with educational institutions for training courses, and a well-defined career plan.
How to Apply
Applications for this job vacancy announcement must be made exclusively online and will be open until July 13, 2025. Candidates must access the company’s careers page, locate the “Customer Service” position for the Santo André unit, and fill out the form with all requested information. It is crucial to ensure that all resume data is updated, as the initial screening is based on this information.
The in-person workplace and training location is at Av. Dom Pedro I, 530 – Vila América, Santo André – SP. Don’t miss the chance to join a leading market company that offers stability, development, and an excellent work environment. Ensure your participation in the Atento selection process and take a new step in your professional career.
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