Simpliroute Launches Artificial Intelligence Agents to Revolutionize Logistics in Latin America

Written by Corporativo

Published on 23/09/2025 at 12:20

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New Automation Tools Promise to Reduce Failures, Increase Efficiency, and Transform Security in Cargo Transport

SimpliRoute, a Latin American reference in intelligent routing technology, introduced in September 2025 a set of five artificial intelligence agents developed to operate autonomously in logistical processes. The solutions were created to continuously act on operational data, making real-time decisions and eliminating the need for human intervention.

AI Agents That Anticipate Failures and Reduce Costs

Based on historical, contextual, and behavioral data, the agents are capable of predicting risks, optimizing routes, and automatically correcting failures. In this way, they adjust routes, send alerts, and communicate directly with drivers, ensuring efficiency and reducing costs.

According to Sérgio Simões, Growth Director at SimpliRoute in Brazil, the company’s goal is to elevate logistics to a new technological level. He states that the agents act as strategic layers, anticipating problems and proactively working to reduce waste, improve customer experience, and generate direct impact on competitiveness.

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Direct Impact on Consumer Experience

Failed deliveries represent one of the biggest challenges in logistics. On average, companies need to make up to three delivery attempts per order, leading to extra costs with labor, fuel, and reprocessing. When the first attempt fails, carriers can charge up to 50% of the original freight cost in redelivery fees.

According to research released in 2024 by the Descartes Systems group, 63% of consumers who experienced delivery issues reacted negatively towards the responsible company, affecting its reputation and customer loyalty.

To face this scenario, SimpliRoute created agents specialized in:

Automating communication with recipients
Rescheduling incomplete deliveries without human intervention
Automatically validating addresses and reducing inconsistencies in registration

“Delivery failures affect customer trust and the company’s reputation. Our agents were designed to prevent and mitigate these risks,” emphasizes Sérgio Simões.

Security and Real-Time Monitoring

In addition to efficiency, security is also at the heart of innovation. According to NTC&Logística, Brazil reported losses exceeding R$ 1.2 billion in stolen cargo in 2024. The Federal Highway Police recorded over 34,000 accidents on federal highways between January and July 2025.

In this scenario, SimpliRoute developed a real-time risk monitoring agent, capable of identifying unexpected deviations, unusual stops, and atypical behaviors. The system autonomously sends alerts, communicates with the center, and adjusts logistical plans to protect goods and drivers.

Additionally, the agents use historical data and external variables, such as weather, traffic, and seasonality, to recalculate routes in real-time, enhancing the safety and reliability of deliveries.

Pioneering Autonomous Logistics in Latin America

With the arrival of the new agents, SimpliRoute reinforces its position as a pioneer in predictive and autonomous logistics in Latin America. The company already serves over 1,400 clients in 26 countries and continues to invest in solutions that transform data into concrete actions.

“The logistics of the future will be based on continuous intelligence, where systems not only recommend but also act. This is the paradigm we are delivering,” concludes Sérgio Simões.

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Simpliroute Launches Artificial Intelligence Agents to Revolutionize Logistics in Latin America

New Automation Tools Promise to Reduce Failures, Increase Efficiency, and Transform Security in Cargo Transport

AI Agents That Anticipate Failures and Reduce Costs

Direct Impact on Consumer Experience

Security and Real-Time Monitoring

Pioneering Autonomous Logistics in Latin America

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