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Atento Opens Part-Time Home Office Position for Customer Support Specialist. First 90 Days Are In-Person in São José dos Campos. Mid-Level Position with Full Benefits.
Atento, one of the largest customer service and BPO companies in Latin America, has opened a part-time position for the role of Customer Support Specialist, in a home office model after an initial adaptation period. The first 90 days are in-person in São José dos Campos (SP), but afterward the professional will work entirely from home, a combination that has attracted candidates seeking both flexibility and stability.
The position at Atento is aimed at those who have completed high school and wish to enter a structured role, with training, growth opportunities, and an organized monthly schedule. With a salary of R$ 1,518 plus variable compensation, the position offers robust benefits and is 6×1 in schedule, with alternating days off between Saturday and Sunday.
How the Part-Time Position Works and the Home Office Routine at Atento
The opportunity was created to support a technical and consultative service product. Therefore, the company requires that the professional work in-person for the first 90 days, during which the employee learns the routines, procedures, and systems before transitioning to home office.
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The working hours are from 2:40 PM to 9 PM, and Atento emphasizes that the operator will handle various requests, as each service may involve different demands from customers or technicians. Identifying the issue, analyzing the history, correctly recording in the system, and applying the expected solution are the pillars of the daily routine.
Even when the work becomes remote, the pace remains intense. The professional needs to maintain focus, concentration, typing speed, and comfort with digital tools. This is one of the reasons why the home office position at Atento has become particularly sought after by candidates looking to advance in the customer service, support, and technical telemarketing field.
Who Can Apply and What Requirements the Position Requires
Atento highlights that it hires candidates without experience but values those who have worked in areas such as sales, retail, telemarketing, customer service, or technical support. To participate, it is mandatory to have completed high school, a voter registration card, and for men, a military discharge certificate.
It is also necessary to provide proof of education and be comfortable with digital resources, as the service utilizes multiple systems. Courses in customer service, communication, Office Suite, Excel, and typing are considered differentiators, as well as a background in sales or retention.
This set of requirements reinforces that the part-time position is suitable for both beginners and professionals seeking reemployment with flexibility after transitioning to home office.
Salary, Schedule, and Benefits Offered by Atento’s Home Office Position
The offered salary is R$ 1,518, plus variable compensation linked to individual performance and goal achievement. The 6×1 schedule, with alternating days off between Saturday and Sunday, ensures predictability and organization for those working in the afternoon and early evening shifts.
Atento also offers transportation vouchers, meal or food vouchers, life insurance, medical and dental assistance, childcare assistance, a pet plan, discounts at gyms, educational incentives, babysitting assistance, support for children with disabilities, and partnerships with educational institutions. Additionally, the career plan allows for internal movements and rapid growth within the company.
These benefits are a major attraction of the home office position and reinforce Atento’s status as one of the largest employers in the customer service sector in the country.
How to Apply for the Position at Atento
Applications are open until January 16 and must be submitted on the company’s official portal. The process is online and includes registration, evaluation stages, and interviews.
Atento emphasizes that the demand for this position is high, especially because it combines immediate hiring, extensive benefits, and the possibility of working in a hybrid model that evolves to part-time home office.
About Atento and Its Digital Customer Service Model
Atento is a global reference in customer service and has undergone a profound transformation in recent years. The company has fully entered the era of Business Transformation Outsourcing (BTO), a model that integrates consulting, artificial intelligence, and human support to enhance the experience of those who contact its services.
With a strong presence in Brazil, Atento continues to expand digital positions, increasing remote models and offering opportunities such as this part-time position that becomes home office after the adaptation period. This movement aligns with the growing demand for professionals capable of handling hybrid services, complex systems, and operations that function on flexible schedules.
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