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The Federal Revenue Institutional Channel Gathers Collective Demands from Entities to Address Recurring Tax and Customs Questions, Focusing on Accessory Obligations, Supervision, Cryptocurrencies, and Self-Regulation, Promising Formal Responses Within a Defined Period and Structured Dialogue.
In tax matters, operational questions and divergent interpretations can repeat for months and affect the routine of companies, offices, and sectoral entities.
When this occurs, the same technical point tends to generate multiple inquiries, inconsistent guidance, and constant adjustments in procedures, especially in areas with many accessory obligations and information cross-checking.
In this context, the Federal Revenue Service began offering, on the gov.br Portal, the service “Promote Dialogue between the Federal Revenue Service and Society (Receita Soluciona)”.
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The initiative was presented as an institutional channel aimed at collective demands regarding tax and customs issues, through representative entities, with the proposal to provide more transparency on progress and accelerate the handling of requests with broad impacts.
What Is Receita Soluciona and How Does the Institutional Dialogue Work
Receita Soluciona is described by the Revenue as a service to facilitate communication with society on topics under its jurisdiction, through dialogue with entities.
In the project’s disclosure, the agency linked the channel to measures to reduce litigation and reinforce a guiding profile for tax administration, with a forecast for responses to demands within 90 days, according to the service’s internal rules.
The regulatory basis is Portaria RFB No. 466, which established Receita Soluciona and set requirements for requests, such as a succinct description of the demand, identification of the involved areas, and the presentation of a proposed forwarding.
The text also stipulates that the Revenue may waive meetings when it considers the topic simple.
In the case of similar requests, the regulation authorizes the gathering of applicants in dialogue forums.
Who Can Submit Collective Demands on Receita Soluciona
Although it is available in the gov.br environment, the service was not designed for any taxpayer to individually bring their own case to the channel.
The indicated target audience includes, initially, national confederations representing economic categories, trade union centers, and class entities with nationwide operations.
Communications about the project also mention employers’ and business associations, provided they have an active CNPJ, as potential requesters.
The logic, according to the Revenue, is to concentrate issues of collective interest that can guide many taxpayers.
Thus, the entity gathers the issue, describes the technical point, and suggests forwardings that may result in a uniform understanding or guidance on compliance with obligations.
How to Protocol Requests on the Federal Revenue Portal
The forwarding is formal and occurs through a digital process.
According to the service’s guidelines, the entity must protocol the request through the Federal Revenue Services Portal, attach documents it considers relevant, and register the protocol number for tracking.
Tracking can be done on the portal itself, in the authenticated environment linked to the institution, in the processes area.
According to the ordinance, the response must be presented within 90 days from the receipt of the request.
The regulation also provides for internal redirecting when the request is sent to the wrong area, within defined deadlines.
The response, according to the Revenue, may involve in-person or virtual meetings.
In matters classified as simple, this step may be waived.
Additionally, the agency informs that it may promote dialogue forums when there are similar requests, gathering different applicants and possibly inviting other entities.
SPED, Fiscal Mesh, and Cryptocurrencies Among Possible Topics
The Revenue itself lists examples of topics that may be brought to the channel, covering supervision routines, accessory obligations, collection, and customs.
On the service page on gov.br, there are references to SPED obligations, other declarations and records, “Health Revenue”, personal income tax and corporate fiscal mesh, cryptocurrencies, and self-regulatory actions.
Topics related to special controls in specific sectors and the Cooperative Tax Compliance Program (Confia) are also included.
In the customs area, there are references to accreditation of stakeholders in foreign trade, valuation and origin of goods, the Single Foreign Trade Portal, and Authorized Economic Operator.
In the area of collection and billing, PER/DCOMP, adjustments of DARF, installment plans, and transactions appear, in addition to cadastral issues associated with regimes and qualifications.
By including fiscal mesh, cryptocurrencies, and self-regulation among the examples, the Revenue indicates that the channel may be used to discuss recurring questions in areas marked by information cross-checking and accessory obligations.
Nonetheless, the official presentation of the project maintains that the objective of Receita Soluciona is not to replace existing mechanisms.
The declared proposal is to enable collective treatment of issues with the potential to guide a broad set of taxpayers.
Limits of the Channel and Topics Excluded from Receita Soluciona
The design of the service includes explicit prohibitions.
According to the ordinance, matters that already have specific procedural processes cannot be handled by this channel.
Requests that discuss the constitutionality of laws or treaties are also excluded.
Requests for information obtainable under the Access to Information Law do not fall within the service’s scope.
The same applies to requests or procedural movements relating to specific taxpayers and to complaints.
Thus, Receita Soluciona has been presented as a space for institutional dialogue, and not as a tool to address individualized situations or replace channels with established procedures.
When the Dialogue Results in Interpretative Guidance
The Revenue also began associating the project’s name with the publication of interpretive acts.
In July 2025, the agency announced the publication of Interpretative Declaratory Act No. 1/2025 under the “Receita Soluciona” framework.
The justification presented was the need to standardize treatment related to the IPI Incidence Table in a specific classification.
In the announcement, the Revenue indicated that the act addressed Ex 01 of code 8706.00.10 of the TIPI, approved by decree in 2022.
The focus was on the classification of chassis with engines intended for the transportation of ten or more individuals when the vehicle has an internal volume greater than 6 m³.
The disclosure was presented as an example of how discussions conducted within the project’s scope can result in interpretative guidance.
What Is Still Not Available in Public Data
On the service page on gov.br, the Revenue states that the last modification of the content occurred on December 15, 2025.
This indicates a recent update of public information regarding the channel and its procedures.
On the other hand, the official pages consulted do not provide consolidated numbers on volume of requests received, response rate, most frequent topics, or average effective response time, beyond the deadlines indicated in the regulation and institutional announcements.
Without these public indicators, evaluating the performance of the service is limited to what is officially disclosed and the monitoring of cases by participating entities.
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