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Transform your routine and achieve the freedom of working from home! Find out how to secure your position as a Support Analyst, with a salary of up to R$2.917 and flexible hours.
The job market is increasingly open to those who want to work from home, especially in companies that operate in the SaaS (Software as a Service) sector. Atende Simples, a cloud-based telephone relationship platform, has an excellent opportunity for those looking for a home office position in the Support Analyst position. With hours from Monday to Friday, from 09 am to 18 pm, the position is 100% remote and offers attractive benefits for those who want to grow in an innovative environment.
If you are passionate about technology, customer service and want to make a difference in a remote environment, this is your chance to be part of a company that values its employees and promotes smart solutions for its customers. Check out all the details of this vacancy and how to participate in the selection process.
Job responsibilities
As a Support Analyst, you will be responsible for providing high-quality technical support, ensuring that customers have the best possible experience with Atende Simples services. Key responsibilities include:
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- Respond to support requests through various channels, such as chat, email, WhatsApp, Slack or telephone, depending on the customer's preference;
- Identify and solve technical problems quickly and effectively, always focusing on customer satisfaction;
- Record services and document problems and solutions, helping to identify patterns and avoid recurrences;
- Escalate complex issues to the Product team, carefully detailing issues to ensure efficient resolution;
- Collaborate with other internal teams, such as the Product team, to meet customer needs;
- Create self-service content to make it easier for customers to resolve queries themselves.
- Follow up on customer calls until they are completely resolved.
Requirements and qualifications needed to work from home
To fill the Support Analyst position, Atende Simples is looking for professionals with proven experience in technical support, preferably in SaaS companies with a B2B focus. Knowledge of tools such as Zendesk, Notion, Slack, HubSpot and Trello is desirable, as well as advanced skills in spreadsheets, such as Excel or Google Sheets.
The ideal candidate profile includes characteristics such as proactivity, organization and ease in learning new technologies. Having clear and objective communication is essential, as you will be in constant contact with clients with different levels of technical knowledge.
Although the company values academic training in Technology, it also recognizes the value of practical experience, which can be an significant difference in the selective process.
Benefits of working from home at Atende Simples
Working remotely at Atende Simples brings numerous advantages. In addition to offering a flexible and inclusive work environment, the company provides benefits that go beyond the basics. Among them are:
- Medical and odontologic assistence;
- Life insurance;
- Meal vouchers or food vouchers;
- Home office assistance, to cover the costs of remote work;
- Birthday bonus, as a form of recognition;
- Day off, with an additional day off in addition to the vacation;
- Benefit focused on mental health, demonstrating the company's concern for the well-being of its employees.
These benefits make the position even more attractive for those who want to work from home and have quality of life in the professional environment.
How does the selection process work to fill the home office position?
The hiring process is based on the CLT model, with working hours from Monday to Friday, from 09 am to 18 pm, ensuring stability and organization for the employee. The selection process is inclusive and transparent, valuing diversity at all stages. Atende Simples encourages applications from people with disabilities (PWD), reinforcing its commitment to inclusion.
To apply, simply access the official link for the home office vacancy on the Solides platform. Make sure to fill out your information carefully and be prepared to demonstrate your technical and interpersonal skills during the process.
If you are looking for an opportunity to work from home and want to be part of a company that values its employees, the Home Office Support Analyst position at Atende Simples is ideal. With attractive benefits, flexible working hours and the possibility of working in a dynamic and innovative environment, this is a chance to grow professionally while enjoying the advantages of remote work.
Meet Atende Simple
Founded in 2012, Atende Simples is a cloud-based telephone relationship platform that helps companies scale their customer service through automation, integration, and intelligence. Since 2017, the company has operated 100% remotely, offering employees the flexibility and autonomy that remote work provides.
With a focus on performance and innovation, Atende Simples stands out as a dynamic company that combines technology and excellence in customer service. If you enjoy solving problems, learning new technologies and collaborating with high-performance teams, this position is a unique opportunity.
