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Home Office Job at Vivo Offers Reduced Hours, Online Selection, and Customer Service Role, Requiring Complete High School Education, Technical Structure for Remote Work, and Hiring Targeted at Candidates from Curitiba and Metropolitan Region.
Vivo, the commercial brand of Telefônica Brasil, has an open position for remote work in the customer service area.
The opportunity is aimed at candidates with complete high school education, a daily workload of 7 hours and 12 minutes, from Monday to Friday, and availability to work within a time frame from 8 AM to 10 PM.
According to the company, the selection process takes place entirely online and is targeted at professionals residing in Curitiba and the metropolitan region.
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According to the official job description, the hiring is part of the company’s customer service structure and includes both the selection period and training as well as the routine of work in a remote format.
Vivo informs that all stages, from application to hiring, are conducted online, with no need for in-person travel.
Professional Profile Required for Home Office Customer Service Position
For the position of Customer Experience Representative, the company indicates that it is looking for professionals with good verbal and written communication skills, interpersonal relationship abilities, and familiarity with digital environments.
The description highlights the need for organization, discipline, and collaborative work, as some demands may require interaction with other internal areas.
The announcement mentions previous experience in customer service as a requirement, unlike selections where this item appears only as a differentiator.
The role also demands the ability to analyze situations and solve problems, especially in cases that cannot be resolved in a single contact with the consumer.
Working Hours and Schedule Informed by Vivo
The reported working hours are 7 hours and 12 minutes per day, from Monday to Friday.
Vivo clarifies that working hours are defined within a time frame from 8 AM to 10 PM, without detailing fixed shifts or specific schedules in advance.
The company only reinforces the need for availability to work within this period.
According to the description, initial training occurs in the same remote format, following the logic adopted for the routine of the function.
The material does not specify the duration of this stage nor whether the training hours differ from regular working hours.
Technical Requirements for Working from Home
Among the technical requirements, Vivo informs that the candidate needs to have fixed internet with a minimum speed of 300 MB, in addition to a suitable environment for working from home.
This includes a designated space, desk, chair, and conditions that allow for performing customer service without external interruptions.
Basic computer skills and knowledge of the Office suite are also required.
The role involves the simultaneous use of systems and digital tools, which requires familiarity with service platforms and operational records.
How Customer Service Routine Works
In this role, the professional will be responsible for assisting customers of the operator’s mobile and fixed services, such as mobile telephony, broadband internet, TV, and landline phone.
The responsibilities include clarifying doubts, resolving requests, monitoring open demands, and properly recording interactions.
The job description indicates that part of the work involves investigative customer service, analyzing demands and identifying the causes of reported problems.
In more complex situations, the representative may contact other areas of the company to seek solutions within established internal workflows.
In another section, Vivo informs that the area also deals with cases related to Ombudsman, focusing on demands that come after other service channels.
In these contexts, the goal, according to the company, is to respond to customers and reduce external escalations, such as complaints registered with Anatel, Procon, or the Consumidor.gov.br platform.
Benefits Offered by Vivo to Hired Employees
The company claims to offer a flexible benefits package.
Among the listed items are medical and dental assistance, meal voucher or food voucher, pharmacy assistance, life insurance, and participation in internal development programs.
It is also mentioned discounts on the operator’s own services and the provision of a free mobile plan in the control category after three months of contract.
Other points listed include educational programs, access to online courses, volunteering initiatives in partnership with the Fundação Telefônica Brasil, opportunities for internal recruitment, and variable compensation, as defined by the company.
Digital Selection Process with 10 Stages
The selection process described by Vivo consists of ten stages, all conducted online.
Among them are application, CV screening, behavioral and technical assessments, interviews with Human Resources and with the leadership of the area, as well as complementary exams before formalizing the hiring.
According to the company, the digital format aims to standardize the stages and allow candidates to track the progress of the selection directly through the recruitment platform.
How do you assess the requirement for technical structure and previous experience in selections for remote customer service positions?
How to Apply for the Home Office Position at Vivo
To apply, interested parties should access the official recruitment portal of Vivo on the Gupy platform, locate the position of “Customer Experience Representative | Curitiba/PR | Monday to Friday | Home Office,” and register directly in the system.
The company informs that it does not charge any fees for participation in the process and advises that applications should be made exclusively through this channel.
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