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Seazone Opens Home Office Position for Support Analyst with Competitive Salary, Referral Bonus, Benefits Card, Health Plan, and 100% Remote Work with Flexibility and Quality of Life.
For those looking for the chance to work from home with stability and quality of life, the startup Seazone has an open home office position for a Support Analyst – Customer Service. The company, a reference in the digital real estate market focused on vacation rentals, offers not only the opportunity for remote work but also a range of differentiated benefits and an innovative work environment.
Founded in 2018 in the city of Florianópolis (SC), Seazone stands out due to its modern business model, which combines technology and strategic management for property owners looking to maximize profits with temporary rentals. With a focus on continuous growth and talent development, the company seeks professionals who share its vision of excellence in customer service.
What the Support Analyst Does at Seazone
The new team member will be tasked with maintaining excellence in customer relationships. This includes responding to inquiries sent through channels such as email and WhatsApp, managing and resolving interactions promptly, participating in meetings and internal training, and contributing to the continuous improvement of the knowledge base and processes in the department.
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The role also requires a sense of responsibility and attention to detail. Among the responsibilities are analyzing poorly rated inquiries, maintaining articles in the company’s FAQ, participating in satisfaction monitoring routines, and providing active support in all stages of customer service.
The home office position at Seazone is ideal for those with previous experience in remote support, excellent written communication skills, organizational ability, and proactivity. It is essential to have a resilient, empathetic profile and a problem-solving orientation. Familiarity with tools such as Google Sheets or Excel is desirable, as well as the ability to quickly learn new technologies.
Valued Qualifications
Although the company requires only proven experience in customer service and basic knowledge of spreadsheet tools, professionals who are pursuing a degree, are fluent in English or Spanish, and understand best practices in customer success will stand out in the selection process.
The position also requires the candidate to be available to commit to a 100% remote regime, demonstrating discipline in managing tasks and good adaptability to the digital work format.
Hiring and Benefits Offered
Even being a remote position in the PJ model, Seazone surprises by offering a robust benefits policy. The hired individual will receive a food allowance of R$ 462.00 per month via Caju card and will have access to a health plan after six months of contract. Additionally, the company provides a paid break of 15 days every 6 months, a day off on birthdays, referral bonuses, semiannual evaluations with prospects for professional growth, among other incentives.
Employees also have access to partnerships with platforms such as Gympass (Wellhub), language schools, discounts on accommodations through Seazone’s own portal, and agreements with telemedicine and psychological service providers. Another unique feature is the opportunity to participate in the company’s anniversary celebration event in Florianópolis, with accommodation covered by Seazone.
Even remotely, the position offers access to the coworking space at the headquarters in Santa Catarina for those who wish to have a physical workspace occasionally.
How to Apply
Applications for the home office position are available for a limited time and must be submitted directly through the recruitment platform used by the company. Interested candidates can register and submit their resumes through the official link provided below.
The selection process will be conducted 100% online, including stages that assess professional profile, technical skills, and alignment with the company culture.
About Seazone
Seazone is a Brazilian proptech that revolutionizes the way to invest in properties for vacation rentals. Focusing on technology, data intelligence, and digital management, the startup developed a cloud platform that simplifies the process of buying, managing, and monetizing properties aimed at tourism.
Its portfolio of solutions includes demand forecasting tools, inventory planning, price optimization, and integration with major booking channels. Recognized as one of the best companies to work for in the sector, Seazone heavily invests in people, innovation culture, and professional development.
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