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Serasa Experian is hiring and offering an exclusive position for women in the area of administration and customer experience. With amazing benefits, an inclusive environment, and global recognition, this opportunity is ideal for those seeking professional growth and challenges in the technology and data sector.
An Exclusive Opportunity for Women at Serasa Experian
Serasa Experian, recognized as the first and largest Datatech in Brazil, has a job opportunity for the position of Senior Customer Experience Analyst.
This position is affirmative for women, reinforcing the company’s commitment to gender equity in the corporate environment.
With a history marked by innovation and strategic use of data, Serasa Experian seeks to strengthen its team with female talent, promoting an inclusive and diverse environment.
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About Serasa Experian
Serasa Experian is one of the largest technology and data analytics companies in the world, operating in fraud prevention, secure authentication, and credit analysis.
With cutting-edge technology and a talented team, the company turns complex information into secure and smart decisions, assisting both consumers and businesses in achieving their financial goals.
Currently, it has 22,000 employees in 32 countries, including a strong presence in Brazil. The commitment to diversity and innovation makes Serasa Experian one of the most respected companies in the data technology sector.
Job Details
The available position is for a Senior Customer Experience Analyst. The role requires a strategic approach and a keen eye on customer relationships, ensuring effective and successful use of the products and services offered by the company.
Main Responsibilities
- Manage a High Touch and Mid Touch client portfolio.
- Conduct strategic meetings to map business needs and opportunities.
- Collaborate with internal teams to optimize solutions and ensure customer satisfaction.
- Engage in contract renewals, preventing cancellations and increasing loyalty.
- Develop strategies for continuous improvement of the customer experience, using data to inform decisions.
Necessary Requirements
To apply for the position, the candidate must meet the following requirements:
- Bachelor’s degree.
- Experience in Customer Success or Customer Experience.
- Knowledge in B2B customer relationships.
- Strong communication and negotiation skills.
- Proficiency in Office Suite (PowerPoint and Excel).
- Personal organization and time management.
- Be proactive and solution-focused.
Differentials
- Previous experience in the credit and technology market.
- Knowledge of data analysis tools and performance indicators.
- Experience with agile methodologies and process management.
Benefits Offered by the Company
Serasa Experian is recognized for offering competitive benefits and a dynamic and inclusive work environment. Among the advantages offered are:
- Health and dental plans
- Meal and food vouchers
- Home office assistance
- Wellness and quality of life program
- Extended maternity and paternity leave
- Opportunities for growth and professional development
Serasa Experian’s Commitment to Gender Equity
Serasa Experian is a company that actively invests in female leadership and diversity. The company is part of the “Women Lead 2030” movement, an initiative aimed at increasing the number of women in leadership positions by 2030.
Additionally, Serasa Experian has strategic partnerships with entities that promote gender equity, such as UN Women, reinforcing its commitment to a fairer and more inclusive work environment.
How to Apply
This is an excellent opportunity for women who wish to work in an innovative company with a strong presence in the technology and data market.
Applications can be made directly through the official website of Serasa Experian
Why Work at Serasa Experian?
Serasa Experian is recognized as a Great Place to Work, with a rating above 4.6 stars on Glassdoor. The company offers an inclusive work environment where innovation and professional growth are encouraged daily.
If you are looking for career development, stimulating challenges, and a company that values diversity, this position is for you!
Visit the official website of Serasa Experian and apply now!
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